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The good, the bad, and the ugly - discover what customers are saying about Huisraad NL

Welcome to our customer reviews and complaints page for Huisraad NL. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Huisraad NL.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Huisraad NL's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Huisraad NL, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Huisraad NL. Your feedback is an important part of our community and will help others make informed decisions.

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12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

we had made a purchase (sales number [protected]) on 11/25 and were supposed to deliver 12/15; we never received a phone call from delivery company so we called their warehouse; they said that they have no record of that sale and we have to call huisraad....only that nobody picks up the phone or returns phone calls there and of course our credit card was charged and we have no product!!!!

Read full review of Huisraad NL and 2 comments
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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Huisraad NL Extremely rude customer service!

Damaged merchandise was delivered. Customer service agreed to take back the merchandise for a full credit, but on the day of the pickup, the store manager refused to give me a full credit. Delivery men and store manager were extremely rude. The Manager did not make an effort to resolve the problem in a reasonable manner. Customer service is not returning any phone calls. I am left with damaged furniture and extremely rude customer service.

Read full review of Huisraad NL and 5 comments
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Kathy Chiu
,
Jan 12, 2008 12:00 am EST

We put down $1500 deposit toward the sofa on 11/18/07 and scheduled to receive the merchandise on 12/12/07 & then re-scheduled for 1/5/08 & no delivery was made & we weren't able to contact anyone.

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aitm908
, US
May 31, 2009 3:21 pm EDT

Huisraad was a great company with great products. if you guys only had a sale long before mis-managing the great products you had! My girlfriend's entire place is filled with your furniture, but unfortunately since you are now out of business we cannot get more. Such a great shame because everyone else sells veneer garbage or is way overpriced. Anyways, good luck and hope you guys revive the company with lower price points to attract more customers - heard you guys had 250k sales in 1 weekend at Menlo which is your normal 3 months total of sales. Heh...

G

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STAFF
,
Dec 10, 2007 10:12 am EST

To Mr. and Mrs. Tranquilino,

Miss Kelly did not want your furniture to be damaged on a full truck delivery. The original delivery was scheduled by a different associate, so she was not even aware of it. We are not permitted by the courts to cancel deliveries, so this is not our system - it's out of our control.

PS. Maybe next time you will reconsider when you think about dishing out personal attacks (that we won't mention) at any other person.

Thank you,
the STAFF at HUISRAAD nl.

J
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jaime tranquilino
,
Dec 07, 2007 2:50 pm EST

They promise to deliver the furniture on dec.6,but a lady(kelly) called me up Wednesday night telling me they cant make it. I took a day off for that particular day. So I called her again to cancel the order but she said they cant cancel it.

So now I'm not surprise if they are going out of business, because of their system!

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GL
,
Nov 10, 2007 6:30 am EST

Similar thing happened to us recently. Probably because they are going out of business.

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