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HomeFirst Agency Complaints & Reviews

HomeFirst Agency - Illinois, Maryville / failure to honor claim for damage

Jul 23, 2015

This complaint is in regards to the Homefirst Insurance Agency located in Maryville, Tennessee, and their failure to honor our homeowners insurance claim. This is also our second claim with them. They denied the first one for water damage a year ago, but reversed their decision only after we complained to the BBB of northeast Tennessee. We live in a manufactured home that we bought brand new in 2008 from Clayton Homes. We just discovered water damage to a wall and ceiling in a bedroom in our house. This room has black mold on the ceiling where it meets the interior wall, and both areas are...

HomeFirst Agency - Tennessee, Maryville / Bad faith insurance claim

Sep 25, 2011

During an overnight heavy rain and high wind storm in August of 2011, we found ourselves chasing down leaks and catching water throughout our mobile home in the middle of the night. That night our medal roof began to rumble and slam down on our roof trusses very violently. We filed an insurance claim with HomeFirst Agency on the next business day. They were very sympathetic and were glad to get a field adjuster in contact with me. The field adjuster came out and inspected the home. He found the the wind had somehow gotten under the medal and began to wave my roof up and down so violently that it...