GWM South Africa
reviews and complaints

Since I had this vehicle (if you can call it that), I had numerous problems and breakdowns.

STAY AWAY FROM GWM.

Since it reached 90 000km I replaced the following:

1 Gearbox (Repaced with Toyota gearbox, NO problems ever since)

2 Driveshaft

3 Clutch

4 Starter motor x 2

5 Alterator x 2

6 Differential

7 Suspension

8 Engine COMPLETE OVERALL.

9 Timing gear pick-up

10 Head gasket X 5 !

11 Radiator x 2

12 Rear leaf spring bracket

13 Inner door lock opening levers x 2 (Broke again)

14 Universal joints 3 times

15 Sunvisors, both still broken.

16 Fuel pump

17 Oil pump

18 Water pump

19 Wiper only work on high speed

20 Relays

What is this? Had Isuzu and Toyota, I only serviced

them, NO PROBLEMS AT ALL.

This piece of crap was serviced every 7-8000km.

GWM 2.2Mpi pickup.

Good luck with this vehicile bought new, injectors replaced on 2000 km now 8000 km turbo broke been 7 days and dealer tells us GWM keeps say pending on claim for parts. So now we just have to wait till they wake up. Parts is in stock but gwm does not release it. 2 installments and the car is more in for repairs than anything else.

We have complained about engine noice from day 1.

I am Mr. HR de Kock. Last week, I took my GWM Haval to Warmbaths Bela Bela for a noise issue. As a steelworker and handyman, my bakkie is essential for my work and livelihood. Unfortunately, it is currently inoperable, and I have no other vehicle. This situation is causing me to lose money as I am unable to work.

The workshop initially diagnosed the issue as a timing problem, but now they are unable to start my bakkie at all. I feel lost without transportation. Today is Monday, and I urgently need a vehicle to continue my job. However, when I requested a loaner vehicle, I was informed that none were available.

I drove my bakkie to the workshop expecting a five-hour job, but now it has been a whole week without any progress. I need answers and a vehicle to continue my work. If I do not receive a satisfactory response, I will be forced to escalate the matter to Miosa and involve my attorney to seek compensation for the loss of income caused by Bela Bela.

Please provide a prompt resolution to this matter.

Sincerely,
Mr. HR de Kock

My GWM Steed 5 was at Haval / GWM Fourways for its first service. (20 March 2023) I was informed when collecting the vehicle there is a steering rack issue and that they cannot repair it and that the steering rack needs to be replaced. I was told that they do not keep this in stock and need to order it. About 1 month later I was informed during my follow up that the part had arrived.

The vehicle went in today at 10 200km (29 May 2023 at 07:00) at 15:20 I was informed that the steering rack did not have all the parts and that they cannot replace it completely.

I have asked for a courtesy vehicle and that the service manager must phone me back.

It is now 16:50 and nobody has phoned me back and nobody informed me where the vehicle will be overnight and when the vehicle will be ready.

This is unacceptable service received from this dealer - I will NEVER support anyone of your branches again!

Our GWM with 78 000 kilos on. The plastic which you start the car with broke. If you we used the key to start the car and all of a sudden the car locked totally. It has only 78000 kilos on it so it is basically supposed to be new. We had to tow it in to Centurion GWM and has been there for almost two weeks. I our remotes that we got only worked for a year and one broke and we were told that it can not be fixed. With the recent problem we were told that we need both keys to program the car and they order a new one for our cost of course. The car has been there for more than two weeks and still not fixed. Why on earth did the plastic ignition broke. This is very poor and then after two weeks the car it still not fixed. We have to do constant follow ups. Iwe sold the car because of all the problems but can not finalize because the car can be OT be fixed. This is very bad all the problems we have with this vehicle and is unbelievable that we paid over 200 000 and it breaks after 78000 kilos and who has to pay for it. Poor car poor service delivery and no one care.

After driving the Haval H6C and enjoying it (despite its high fuel consumption) for three years (since October 2919) its radiator burst and I took it in for repairs at N1 City in Cape Town.

The car was picked up on Friday, 09 September 2022, almost three months later (today being Friday, 18 November 2022), I am still waiting for the radiator to be replaced and for the car to be returned to me. I have been informed, after several enquiries, that the radiator system has been ordered overseas and should be here by 30 November 2022. I now have huge doubts about the Haval brand.

Terrible no appalling service from GWM/Haval Brits (Brits Auto). My P Series LT Double cab was brought into the branch due to a faulty radiator fan on 1 August 2022. As the bakkie is still new (4 months old not even 7000km on the clock) they were able to do a warranty claim and order the part. When asked when the part will arrive the date jumped from 16 Aug, 31 Aug, 5 September and now 10 September. I understand that there is a backlog when it comes to parts for GWM even a few Toyota and Ford owners are also struggling.

My complaint is that I am now without wheels. A courtesy bakkie was arranged but it was a single cab, we are 3 people and it just wouldn't work as I have an elderly mother that needs assistance. So who was going to sit on the back of the bakkie? I respectfully declined and asked for an alternative even if it's not a Bakkie. A Haval H2 was then arranged that I was very thankful for. Late afternoon, day before I was supposed to collect the courtesy car I was informed that the deal is off as the car has been sold. It's been 10 days and still no car or even feedback from the branch regarding my bakkie or a courtesy car. Is this because the bakkie wasn't purchased from that branch and now they don't care to assist? There are 3 Available vehicles at that branch, H6, Haval Jolion and a P Series but they are ONLY allocated to the sales consultants and the manager NOT A PAYING CUSTOMER.

I bought a new p-series commercial (manual) in Dec 2021 from GWM Silverlakes, registered in January 2022.

I am a contractor and do fair bit of travelling. On the 24th of June my bakkie came in for a 25k service. I dropped it off at 07:00. By 13:00 it had not been touched due to "waiting for authorisation". After voicing my opinion to the sales manager who clearly did not give a rats [censored] about my situation, at 16:00 my bakkie was ready. On Wednesday afternoon the clutch breaks, pedal to the floor. I get towed in to GWM Silverlakes where I get told "were busy at the moment so we will "look at it when we can". Thursday afternoon after numerous calls by me, endless call back promises by GWM, I get told its the clip that holds the hydraulic pipe that has broken, and now they will do a report, and await authorisation. Friday comes and again, numerous calls, endless empty call back promises, so I go down to the branch, and it is clear they didnt send for the authorisation, they start searching for the documentation. I get told by the service manager they will tell me by close of business on Monday. Monday comes and I have to call them again. This ti,e I get told oh sorry but it seems it is a GWM problem with the manual grearbox and clutch as there are a few cars waiting with the same problem, and there are no parts avail, so I have to wait 4 weeks for delivery. Now I am a contractor and without my bakkie I CANNOT earn a living, GWM Silverlakes throw up their hands and say sorry they cannot help me, they dont have a loan bakkie avail. Their whole attitude is it is out of their hands, and not their problem. This is unacceptable and shows that as soon as they have their sale, you are on your own. Absolutely shocking, I dont have the means to make a living this month and wont be able to pay my bakkie premium...all because of me believing and trusting in the brand, well joke is on me then.

Why cant they use the parts off a new bakkie, and then replace when the actual parts arrive? Why cant they give me a loan vehicle so I can feed my family? Why the total lack of empathy?

Vehicle bought at Golden Era Motors Gezina March 2022. Within 1 week the radio became defective.

Gezina is quite far and we were told we can take it to local GWM branch as it's under warranty.

Centurion branch Took it in for a full day and advised it's faulty and they will do a warranty claim.

A few days later while travelling the radio had a short heavy smoke came from the radio and speakers.

Again the car went in to check if safe to drive as radio was still on order

Today it went in for replacement and we are advised the radio still does not work ... New radio? And they tried 2 other radios. Now we are told they are ordering another radio and the car must go back again.

We are not satisfied with this

How can a brand new radio also be faulty

Something else may be the cause and it is not resolved

We called our sales person at Gezina who washed his hands and says it is Centurion's problem

Why is it so difficult to get this issue resolved

And we have to take time of and be inconvenienced continuously

We are having doubts about the vehicle!

In summary:

The after-sales have been horrendous, mostly because of the agent assigned.

The few times I managed to get someone else to handle a complaint or request it was resolved in a timely manner. Yet the rest of the time, it has been a nightmare. The car got damaged at the dealership, I informed them upon delivery, months down the line, and finally, it went in for repairs. The agent said they need the vehicle for 2 days, yet at the end of day 2, the work is not even 50% complete. The agent didn't even bother to give feedback, upon me pushing for feedback, we got maybe 3-4 days. That is not the way you do business, especially not after the amount of money was spent buying this vehicle. Additionally, I stressed from the start, that I have plans over the weekend, so I need my vehicle, thus lets rather book it in over Wednesday and Thursday.

This is also not the first incident, and every time it is just a nightmare...

It's this type of service, which will ensure that I never purchase another vehicle from GWM Zululand, actually just the whole group in general.

I purchased a P Series in February. I had a salesman named Mark Fairman from NMI Haval Umhlanga. As I had a late delivery I was promised he would do the proper hand over the following day however he did not deliver on this promise and was left without a proper hand over. I bought this on my company name and wanted to have the license and registration to another province which at the time he assured me won’t be a problem and explained to me he could do this. After one month passed , he still did not get it done. My permit had expired and he did not issue another one. I was then stopped by a traffic officer who wanted to impound my van and arrest my driver. I explained this incident to him which he then verbally abused me through a voice note by blaming me for going the “hardest possible way” and “being insistent on going the most difficult way possible” however when I was purchasing the van , this was not a problem and he did not mention it being a problem. He then said insinuated it was my fault. After 2 weeks later he said all was done and that the license and registration was going to come the next day. The next day came and nothing was there. Going into the second month he emails me saying I need to send more documents to complete the license and registration which I have given to him as I wanted this to get done, however when I asked why he needs this because he said the license and registration was complete according to him , he did not reply and ignored my calls the entire day. He then said everything is getting sorted at that he has someone at the licensing department who is sorting it out. He then said the licensing department was offline and couldn’t do this. I phoned the licensing department who assured me they were not offline and that they were all good- once again another lie. It’s going onto the third month and every day I phone I don’t get an answer and when I message him on WhatsApp I do not get a reply or I get empty promises which are not fulfilled. It’s going onto the third month and I still do not have my license and registration. I would be more than happy to prove the continuous lies and empty promises I have been getting from this salesman. I as a customer, am constantly asking for an update as well as pleading to get this done which is preposterous. I am still without my license and registration and need someone to escalate this. I do not want any other customer to go through what I have went through because Mark Fairman is someone who should not be working as a salesman’s if he can promise the world to a customer and then once the sale is done, forget about the customer and treat them badly whilst continuously lying.

Hello I ordered parts for my gwm hover at newcastle and that was more then 5 weeks ago. And they keep promising it will be there every week since and i'm still waiting. So I don't know what to do if you guys can assist me please. Spoke to tge manager and he says there is a delay with all parts from head office. So I dont know what to do. Because one is a cable to open tge rear door from the inside and the other one is the handle to open the door from the inside. So at this stage I cant open any rear door from the inside and that becomes a safety risk, what if something happens and my children of wife needs to get out qyickly but cant because the doors doesnt open

Thank you

We, RGR Services baught 2 GWM Steed 5,2.0 diesel ldvs from BB Auto in September 2019.After about 2-3 months we complained aboud a vibration in the gearboxes and was rwplaced by new ones. Since then the one vehicle with vin no :LGWCBD37XKB623983 has covered 111,675

Kms and it seems that the gearbox is faulty once again. This is a common problem on these vehicles as i had a discussion with numerous GWM LDVs

owners and said that is why they will never purchase such a vehicle again. My question to GWM is this, if they know there is a problem on the gearboxes, why dont they recall all such vehicles and fit a better gearbox, why dont they go back to the old Isuzu gearbox that sedome gave problems. I/we are furious regarding this problem and doesn't seem if anyone wants to resolve it. I/we would like a urgent answer in this regard as the publicity on this brand is not good. Please mail me at:[protected]@gmail.com

If this matter is not resolved in a proper manner, i will have no option to take further action.

Regards,

Nick de Jager

Good day,

I can't find the complaints email address for the Cape Town CBD branch. I purchased a brand new Haval Jolion Superlux on 25 March and as I am leaving noticed there is small chips on body front right side. Sales Person informed me that Manager says its minor they will fix it the next week. Come the next week their workshop is full and busy amd they infoemed me to bring it the following week. I toom it in on 7th April as I was promised the previous wwwk if I take it in on 7th I will receive end of day 8th April. I followed up in the afternoon of 8th April what time must I xome collect the vehicle and I was then informed the vehicle will only be done on Monday 11th April. Although I received a loan car this is not the same level and I have a fumction to attend this weekend which now inconvenienced me. Part this complaint is that I noticed two days after purchase date the Road Traffic Sign Assistance and those other safety alerts I heard on the first day is gone. I informed the branch and they looked at it when I went back following week for my number plates and they could not see where and what is the problem. One of their Sales People got in the car with me to check and noticed same and I was thenadvised they will look at it same time I bring it in for the chios to be prepared on 7th April this week.

I am concerned that I has ro take delivery of this and was promised it will be fixed, then to receive a loan car not on same standard and to be told on the day I was calling to collect that they can only provide it back on the Monday.

This had been a very bitter-sweet moment. I have never experienced this with Kia and I now don't feel comfortable to keep this car simce it has these mistakes and the service provided not to the standard I would have expected since the car is expensive and super lux.

I have all conversations recorded and can share as proof.

Regards

Angelique

Good day,

We bought a P Series Bakkie from your Plumstead branch, since the sale 8 - 9 months ago could be longer but not by that must the service and dealing with that branch have been terrible.

The car went in two weeks ago to get a system update, we called Jonathan the guy we bought the car through as the car just jumped out of automated and my husband has to drive home in second gear, Jonothan said we need to bring the Bakkie in today (5 April 2022) this morning at 9am the Bakkie just stopped it took me 45min to actually get someone at the branch in Plumstead to help me and give me road side assistants number, when they got there they could not load the car as they could not tear the wheels to get it onto the flat bed.

My husband then spoke to Glenn the manager at that branch and said they need to get a technician out here now to solve the issue and he said he could not be of assistance.

I think the service we have today if of a second hand dealer ship who is just starting out, if I wwanted this service I would have gone through gumtree or a side road car dealership.

We did not spend this amount of money on a car to have this happen or to be treated like this, we have got two of our friends who actually went a purchased this Bakkie after us.

I am NOT impressed and something will be done about this as this car has giving us problems from day one and they kept on saying its the computer system on these cars.

I want this sorted and I want you to tell you branch in Plumstead there service is terrible.

Kind regards,

Kyly Jones

My vehicle went in for a 105000 yearly service, although she is only on 92 000 km's, as she is not driven that much. This is now day 4 without my vehicle.

The first day they informed me that my vehicle is not finished, but I can drive her slowly to my home and back the following morning. She did not leak oil. I have paid the r5400.00 in full as they quoted me for the service.

Day 2, they finished, and checked the brakes as I requested. They then informed me that they will have to skim and replace the brakes. They then quoted us r6000.00. They then informed me that they will do it. By the end of the day I phoned them and were informed that the brakes will not be completed.

Day 3, I waited until late afternoon and phoned gwm klerksdorp, they informed me that they just received my vehicle back from the place that were fixing the brakes, but that they found a oil leak on my vehicle and that the brakes at the back were not fixed properly.

Day 4, I phoned them around midday. I were informed that they are still busy looking for the problem and do not know if she will be finished by the end of the day, and that the brakes are also not fixed yet.

My husband then phoned and spoke to the manager that informed him that he is aware of the problem, and that we will receive our vehicle today. We also informed him that we will hold him responsible if there is any issues on the vehicle, as she did not have any problems, before they received her.

It has been an our later, and still no feedback as of yet regarding my vehicle.

Yolanda woest

[protected]

Good day,

I bought a new GWM steed bakkie on 2018/09/28.

I strughle to get the kilos for services, but do a service yearly. Therefore there should still be warranty.

About 6 weeeks ago, 2021/09/11, we realised that there were oil lying on the driveway. I took the bakkie to GWM Alberton to have a look and repair. Apparently there were 2 leaks and it has been fixed. The guys from the service department, informed me of a third leak on the gearbox and that the gearbox was removed and send to be fixed.

My concern is, how does a vehicle with less than 30 000 kilometres just get oil leaks? It is basically new? What if there wer no guarantee left?

Although, they did supply us with a courtesy vehicle to use, I am still very dissapointed in Great Wall motors and wojld not recommend for anyone to buy a GWM vehicle. What type of quality do you assure?

What would be the way forward with this?

Regards,

Mariaan Campher
[protected]

I bought a GWM P series LS Dc bakkie.
So my seat started to give problems the driver and passanger seat.
I went to GWM/Haval Fourways.
They took pictures and said they will call me to bring in the the vehicle for seat repairs
I had to call them a month after I laid my complaint to ask them when will they repair my seat.
So they took action from there and the seat went in for repairs. I have been without a vehicle for 1 week because the seat had to go back 2 times because they did not repair it properly.
I am really really unhappy espesially because of the lady who assisted me with this. She defnitley cant do her work and action needs to be taken.
Name of person who helped me Taz
I am still waiting for my seat.