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Fredricks of Hollywood Complaints & Reviews

Fredricks of Hollywood - California, Burbank / Ordered item

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TacLee on Oct 29, 2015

I was saddened to hear that the store located in Hollywood finally closed as I had planned on going there to pick up a Halloween costume I'd seen the year prior. I found it online and called at 7:00AM so that I could confirm that it would be shipped out on same day, I agreed to pay for overnight shipping in order to have it for my office party on Friday. I noticed I did not get the promised email showing shipping details. I immediately called the next day (that I was supposed to have received it) and was told it had not been shipped due to a billing issue. I looked up my bank and it showed...

Fredricks of Hollywood - Arkansas, Warren / weeks before product ships and will not cancel orders

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Heidi Villella on Jul 14, 2015

I placed an order for two items online with Fredericks of Hollywood. I have still not been able to get my product. The one shipped on July 6th and it still has NOT been delivered and the other has been backordered when I was told they didn't have a back order. I paid for shipping that they said they were going to reimburse and have NOT. I have also tried to cancel my order and they have said they can't cancel orders. I have tried to talk to managers and they are just as bad. Now that I have complained so many times no one will speak to me. The fact is they charged my debit card on June 28th and I still have not gotten anything. I do have several emails confirming conversations. Thank you