I'M GOING TO FINISH MY STORY BELOW BC IT DOESNT CAPTURE WHAT HAPPENED AFTERWARD. SO I GET ATTITUDE FROM THE MANAGER ON SHIFT AS SHE JERKS HER HEAD AND TALKS TO ME WITH DISGUST. I TELL THEM " FIND SOLUTIONS, WHY IS IT SO EASY FOR YOU TO TELL ME THERE IS NOTHING YOU CAN DO AND LOSE A CUSTOMER??" AND I DONT REMEMBER WHAT SHE SAID, BUT I GOT SO UPSET AND SAID "WELL I GUESS THATS WHY YOU WORK AT GOTTSCHALKS" (MEANING THAT THEY DIDNT HAVE TO FIND SOLUTIONS). I WORKED IN RETAIL AND I DONT REMEMBER EVER TREATING A CUSTOMER THAT WAY. THE WOMEN CALLED SOME MANAGER WHO SAID THE PAPERWORK WAS ON THE LANCOME COUNTER (NO MENTION OF THIS PAPERWORK BEFORE OR EVEN A SEARCH FOR THIS PAPERWORK. SO EASY TO SAY "THERE IS NOTHING WE CAN DO") WELL, BECAUSE THE PAGE WITH THE SKU NUMBER OF MY PRODUCT ISNT THERE (FEW PAGES WERE MISSING) - THE MANAGER ON THE PHONE SAYS I CAN RETURN IT AS MISCELLANOUS BECAUSE THE PRICE IS ALREADY KNOWN. SO LIL MISS ANGELIQUE RETURNS IT AS MISCELLANOUS AND I ASK FOR HER NAME AND THE MANAGER ON SHIFT (PREGO) NAME BC I WANTED TO TALK TO THE STORE MANAGER ABOUT THIS EXP AND SHE WALKS AWAY!!!!!!!! I WALK OVER TO THE OTHER SIDE AND ASK AGAIN AND SHE SAYS IT WITHOUT EVEN LOOKING AT ME, AS DOES PREGO, AND WHEN I TRIED TO TALK TO THEM CALMLY ABOUT WHY THEY ARE SO UPSET SINCE IT WAS ME WHO RECEIVED THE TERRIBLE CUSTOMER SERVICE - SHE CAN'T UNDERSTAND WHAT I MEANT BY "THATS WHY YOU WORK AT GOTTSCHALKS" REMARK (SHE THOUGHT I WAS PUTTING THEM DOWN FOR WORKING THERE WHEN I WORKED IN RETAIL FOR 6 YRS!!) AND SHE THREATENS TO CALL SECURITY ON ME IF I DONT LEAVE. I'M DEBATING ON CALLING CORPORATE TO TELL THEM WHAT HAPPENED BC I DONT WANT THESE GIRLS TO LOSE THEIR JOBS BUT IM SO UPSET AT THEIR CUSTOMER SERVICE SKILLS. THERE, THATS MY STORY. NEVER GOING BACK.
I had the WORST experience in Gottchalks (Sacramento) last night. I went to return a product that was given to me as a gift. I called earlier that day and spoke to a woman in the lancome dept telling her my situation (no receipt) and she said that they would give me store credit. I was fine with that. I drove there in the rain, went inside and asked to return the product. The woman there, Angelique, asked if I had the receipt. I said I did not and that I had spoken to Melissa (her manager) earlier in the day and she had said I could bring it back. She said, well it doesn't have the price on it so I cant return it. WHAT?!?! What GIFT would have a price on it?? I was calm (no reason to be upset yet) and told her I had already spoken to Melissa and explained that it was a gift and she said its fine to bring it in. Well, this woman insisted there is nothing she can do because they returned the product to lancome at the end of 2007 (its jan 8) so she doesn't have a sku and I cant return it. I tell her "Its a lancome, these items don't go on sale, there is only one price, find the sku, call another store, find it on paperwork, etc, DO SOMETHING, find a solution because you are not being paid to tell me 'there is nothing you can do'". She still insists there is nothing she can do and I ask to speak to her manager. She calls the manager and on the phone she's smirking saying "I already told her that... I already said that" so I tell her "ask your manager to come down here". Here comes this PIST OFF pregnant lady who tells me the same thing and that the SKU is in Melissa's office so she cant get it and thats it - I cant return it - I have to come back. Apparently Melissa leaves everyday at 5 pm, and I'm not a stay at home mom - so there is no way I can come during her work hours. I tell them "Dont just tell me there is nothing you can do - FIND THE SKU # SOMEWHERE, CALL ANOTHER STORE - I mean, why is it so easy for these reps to tell customers there is nothing they can do?? So the pregnant woman huffs and puffs and jerks her head as she gives me attitude saying "i'LL CALL THE AREA MANAGER... I WORK 2-3 JOBS AND ETC ETC" . Long story short... I received really bad customer service from Gottchalks - I'm done with them - and will probably not even use the store credit. Anybody want it? $40 bucks... I just don't want to step into that store anymore.