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Fontile Complaints & Reviews

Fontile - British Columbia, Vancouver / Poor workmanship

The staff at Fontile highly recommended a contractor who calls himself 'Jack of Tile' to install the tiles they sold me for my kitchen. The contractor neglected to inform me that there was a problem with the measurements around the dishwasher. There was not enough space to remove the dishwasher, install the tile and then put the dishwasher back on top of the tile, so he simply tiled around the dishwasher. A couple of years later when I tried to replace the dishwasher I was told that the old one could not be removed without breaking it into pieces and there is not enough room for a...

Fontile - British Columbia, Vancouver / nice showroom, too bad they cannot deliver what they promised


In Jan 2008, I went to Fontile and picked out some tiles. First, the salesperson named Trish told me that these tiles were in stock. I could go there anytime and pick them up. A week later, I went to buy the tiles as my contractor was scheduled to install them the next day. Trish said she made a mistake, and the color I wanted was not in stock. I could order them from Italy, but it would take 8-12 weeks and cost $300 extra for shipping. I agreed to order the tile. Months went by. It was impossible to reach Trish. She never returned calls. It was also impossible to reach anyone in the office by...