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The good, the bad, and the ugly - discover what customers are saying about Firstline Security

Welcome to our customer reviews and complaints page for Firstline Security. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Firstline Security.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Firstline Security's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Firstline Security, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Firstline Security. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
R
6:11 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My daughter and I are in disparate need of your help. Last September we changed our security alarm system from ADT to a company called Firstline Security, Inc. The reason we changed was because the man who sold us the system assured us it was a better system which worked on a cell phone calling system instead of a land line, which we had.( I have since...

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ComplaintsBoard
J
7:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Firstline Security Alarm Service

We were told by the man we are an "advertisement house" for the neighborhood, which is all military. I told him my husband will be deploying in a year and don't want to be part of a contract. He said because he deployes and under the military service act we can cancel the contract. My husband is getting ready to deploy and we called to cancel it because we are moving and they said it is fine mail all this information and we mailed everything. They keep charging us and we keep calling. They finally refunded us an amount and then the next month billed us for what they refunded. They never answer their phones and never call back when they say they are calling back. They said they disconnected our service because we refused to pay but because they haven't resolved the "contract" issue and are unorganized they keep billing us and want us to pay a $150 reconnection fee?!

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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