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BPL Mobile Communications Complaints & Reviews

BPL Mobile Communications / overcharging

I am a subscriber for Mobile Phone Service from BPL MObile thru Cellphone No. 9821527743. Since beging of subscription, I noticed that BPL Mobile frequently billed me for the services that it did not offer and or levied me for a new service which I have not asked for. 1. I had opted for Popular Roaming but did not get calls or could make calls from the phone from outside Mumbai? 2. I had not asked for itemised billing beyond their free offer period of 3 months and was charged for itemised bill. 3. The limit for Popular roaming in terms of Geographic coverage has not been advised so far but on...

BPL Mobile Communications / Free Talktime not added till date

Ku

BPL is now getting on my nerves. I received SMS from BPL Mobile abt 2 months ago tht i will get RS100/- worth talktime free if i refill for over 785/-. I have not received this amount till date. I called up 555 but to no avail, they are not ready to help me at all, they keep me on hold for over 20 minutes. The supervisor Francais at Malad call center told me tht he confirmed with the technical dept and said tht this amount was added on the 13th May 2003. The supervisor Aasif at Malad call center said that this amount was added on the 24th April 2003 according to the same technical dept. The...

BPL Mobile Communications / Customer harassment

Ju

I had bought the Alcatel mobile phone during my service in Kenya but during my return to India the network key was not opened. I contacted the Alcatel authorized dealer to do the needful in Bangalore. After two months it was found that the mobile phone was found un-attended . In frustration I took the mobile phone & gave the phone to another authorized dealer, unfortunately it was the same dealer. After one month it was found that the net work key was not opened. I was told that the mobile phone had been sent to delhi & it will be given next day. In frustration I lodge a complain to nearest...

BPL Mobile Communications / Delayed refund for a Year

Sw

I had BPL mobile post paid sim with STD facility. On discontinuation, I was supposed to get refund of 2000 rs. I had changed my address of communication and submitted a 'change of address' request personally to BPL office. For one year I have not recieved any refund, on enquiry they say they have send draft to old address. The draft was handed to some unknown person as the signature on recieved receipt are not mine. No one is doing anything about this at BPL office. Although thedraft has not been encashed, they refuse to issue a new draft. This is sheer carelessness on part of BPL mobile. Can I do anything about this?