24ProtectPlus reviews and complaints
Deducting fees for something I never signed up for!!!
Needless to say, I once went on to intellus and puchased, not signed up for a phone to name search, one time fee of 9.95 and if unable to find I would be refunded the 9.95. I then noticed a fee of 19.99 coming out of my account, spoke with intellus and they accounted for their mistake and refunded me the 19.99. They were unable to perform the phone check and sent me an email refunding me the 9.95. I have only order this service twice once in October and once in April and used two different cards on these two seperate occasions.
TODAY 06/21/2010 I am reviewing my bank statement and I notice a charge for 24.95 for this something called 24PROTECTPLUS - I'm like what the heck is this. So I call and I spoke with a rep name Sherry, I ask my questions and she does state she is doing a refund for the "24.95" charge, so I ask why and how this service came about and she states that I supposedly signed up when I click on a rebate offer intellus and they are connected. Well I knew I never did that because they were unable to perform the services i requested and in order to receive a rebate int he first place you would have to have purchased something and I HATE this credit protections services, taht try to scam you on so I would never sign for something I didn't read the fine print to. So she stated "whatever" here is your reference #...UNACCEPTABLE I asked to speak to her manager, Cornellia who was somewhat pleasant but at this point I was aggrevated, stated they are not part of INTELLUS and when I entered my credit card to purchase the service it linked to there promotion...well nothing on INtellus website states anything about 24PROTECTPLUS, so why am I being charged without the knowledge and why would you attach yourself to a link behind the scenes to SCAM poepl out of money. I never received anythign int eh mail to sign for, so you would think - if all other services like that require you to sign why wouldn't they.
So then Cornellia tells me it goes back to october...OCTOBER I SAY...what? LIke I said earlier I have used intellus twice, in OCT and April and have used two different cards so why am I being charge on my bank statement card that I used in APRIl for something back in October...doesn;t make any sense except a SCAM...and then she states it will be 9 months at 24.95 thats 224.55 that I should be reibursed...224.55! Thats no measly one-time 24.95 charge. It took her forever to tell me that it would be reimbursed at the 9 months all at once...all she kept saying is 24.95 for each month so was that everymonth for the next 9 months I would be reimbursed 24.95 or all at once in the full amount? FInally she stated IN TWO BUSINESS DAYS I should be receiving the full amount totaling 9 months but she couldn't give me a calculation as her system doesn;t allow it...BS...I am sure you knew exactly what I would be reimbursed, thats just to cover your rear-end when they try not to reimburse me the full amount. Well...I am not one to lay down and to be walked all over and I am not naive and believe the BS lines that were given, your system is capable and you should have been able to quote me exactly what I would be reibursed - so if I do not receive I will call back and I will get to the bottom of these scams.
Company Business Name: 24PROTECTPLUS
Country of complaint: United States
Address: New York
Unauthorized Credit Card Charges
On May 20, 2009 I had to use a people finder website in order to get the address of a friend to send him a package of his belongings. Upon finding the person a fee was required of just under $1. I paid the without thinking much of it only to find that there were also hidden fees involved that I was later charged $19.95 for on May 28, 2009. The company charging me, Intelius.com, said that I had signed up for the subscription of 24protectplus.com which was the company that was now going to charge me $19.95 monthly. Somehow 24protectplus had stolen my credit card information from Intelius and intended to charge me without my knowledge. I had never heard of this company and it seems that, upon searching google for this company, hundreds of others are being scammed by these same people. I'm amazed at how far back the dates of complaints of this company go and how nothing has been done to stop them. After spending a lot of time making phone calls I have now cleared my credit card "purchase" and cancelled my "subscription". But I wanted to follow up with a complaint because there needs to be something done about this company. They are siphoning funds from people all across the country and when caught make it out to be my fault for signing up for something that I have never heard of. Another thing that was extremely disturbing when I called my bank to dispute the charge was that Chase Bank actually advertises this 24protectplus company. Along with this I have also read complaints that Bank of America and AOL have had associations with this company. Although I am supposedly going to be refunded, I am still deeply disturbed that a company like this can operate in America for several years. Something needs to be done.
Company Business Name: Intelius Inc.
Country of complaint: United States
Address: Belevue, Washington
Website: intelius.com
The complaint has been investigated and resolved to the customer’s satisfaction.
AP9 24PROTECTPLUS charged my credit card 6 times. I didn't know what charges were for.
24ProtectPlus charge my credit card $14.95 that i did not made. I dont even know this company!
It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.
Read what you signed up for next time it is clearly stated on their site that you will sign up for this other service if you agree to the lower price at that time.
IK9*PRIVACY MATTERS what kind of company is this that takes money off your debit card without authorization?
24ProtecPlus is a membership program manged by Adaptive Marketing LLC, a subsidiary of Vertrue Inc. Vertrue specializes in negative option marketing in which internet buyers are deceived into agreeing to a membership program during the check-out process. I was stung the same way when I used People-Finders from Intelius; Intelius has partnered with Adaptive Marketing, and they realize a kick-back on each of the memberships sold.
Vertrue has been sued by the AG's of at least six states for deceptive marketing practices. It typically agrees to reform and then goes on the same way as before. Vertrue and Adaptive Marketing both tend to flood the Internet with releases announcing how eco-conscious and employee-friendy they are, and how good their memberships programs are. This is just smoke, since the Internet is rife with complaints about these companies.
Trilegiant (formerly CUC) and WebLoyalty are also players in this business although Vertrue has been attracting the most attention these days.
Banks are complicit in this racket. For instance, there is currently a class-action suit against Wachovia for facilitating fraudulent transations from Vertrue in spite of internal memos from its own executives warning about the fraud.
Fraudulent charges
Associated with using Intellius. Found the charges on my bank statement and then researched back and saw three months of 19.99 charges! I called the 800 number I found on this complaint board 0-thank you ! And waited on hold forever, finally some representative got on and I told her I never authorized the charges.. she credited me the most recent month immediately - then I had to speak to a supervisor (gloria #4789) who quickly refunded the rest - promising it to be refunded in two business days. They must get these all the time because it was handled like they expect it to happen. I am protesting with Intellius as well and notifying the attorney general for Ohio. (where I reside) these people are HORRIBLE!
Company Business Name: 24protectplus.com
Country of complaint: United States
Phone: 800-211-9749
Website: 24protectplus.com
I continue to receive fraudulent charges to my AMEX. 6/19 $27.46; 7/20 $27.46; 8/17 $46.04 and 8/21 $27.04. AMEX removes the charges but I can not find any information on this company to cancel or dispute directly with them.
AP9*24PROTECTPLUS have been charging my checking account an amout of $19.99 per month and have no idea how they got my info or who authorized them to take such amount on a monthly basis...Who ever is doing this should be prosecuted criminaly since fraud and identinty thef are crimes punishable by law...
These guys have been taking out money from me for over a year and I finnally noticed after they got greeder by taking out a bigger chunk of my money, what the heck I thought that we where supposed to be protected by the bank. They say over the phones ooopps sorry for the inconvenience. Is there a lawsuit for these guys, if not there should be.
For the past month, I have noticed that 24PROTECTPLUS has been charging my credit card two times in the same month. I never authorized these transactions, and this company is causing my credit card to be maxed out so I cannot use it, and I have had to pay over the limit fees because of it. I cannot afford to have this continue.
yes this person keeps on taking $14.95 out of my account a month and i want this person to stop this crap i dont have much money and people like that keep taking it so leave my account along.
Never signed up for 24PtorectPlus they say I clicked something when I used People Find. Cal, I.D. #26051, you should find an honest way to make a living you f****ing bast**d. It will be a lot easier on you if you refund ALL MY HONESTLY GAINED MONEY instead of just a portion. I am going to pursue this until I get it all back. You will remember me 24 ProtectPlus you low live ###.
They charged my card twice without authorization. I called and they refused a refund. I finally got a supervisor after the operator refused to help me get a refund. I was told a refund would be issued. this is a scam. They charge and make it time consuming and difficult to cancel. They also try to get you to pay one charge for a one year membership (to what I do not know). They should be shut down or someone file a class action against them.
I found a charge for $34.95 on my Amex for 24ProtectPlus. The charge was completely unauthorized. I have no idea how or when the got my credit card number or how many times I've been charged. (I find out on Monday)I called and they said they would "cancell my account".
This is blantant and glaring fraud. I believe the company is set up for this function. I would be happy to participate in a class action suit.
I was charged numerous times $19.99 and $39.99 for services I did not want or need. I actually am not sure what they do there. I did call customer services and demand these charges be reversed and reimburse my credit card. They said they would, however they advised me that I "should read the fine print in the future" I believe I was being charged these unauthorized, illegal fee's for some time without my knowledge. I did file a formal complaint with the BBB of NE.
24PROTECTPLUS IS A MEMBERSHIP PROGRAM MANAGED BY ADAPTIVE MARKETING, WHICH IS OWNED BY VERTRUE INC. VERTRUE SPECIALIZES IN NEGATIVE OPTION MARKETING IN WHICH AN INTERNET PURCHASER IS DECEIVED INTO SIGNING UP FOR A MEMBERSHIP PROGRAM DURING THE CHECK-OUT PROCESS. CONSUMERS OFTEN DON'T REALIZE THIS UNTIL THEY START GETTING MONTHLY CHARGES OF $14.95, $19.95, AND SO FORTH.
VERTRUE HAS BEEN SUED BY THE AG'S OF AT LEAST SIX STATES FOR DECEPTIVE MARKETING PRACTICES. IF YOU SEARCH ON 24PROTECTPLUS, BUSINESSMAX, OR OTHER ADAPTIVE MARKETING PLANS, YOU WILL FIND THAT THE INTERNET IS RIFE WITH CONDEMNATIONS FROM ANGRY CONSUMERS.
YOUR CREDIT/DEBIT CARD INFORMATION WAS PROBABLY FORWARDED TO ADAPTIVE MARKETING BY A COMPANY LIKE INTELIUS (PEOPLE-FINDERS). THESE PARTNERSHIP COMPANIES GET A KICKBACK ON THE MEMBERSHIPS THAT THEY CREATE.
THE BEST THING YOU CAN DO IS (1) CALL THE BANK AND IMMEDIATELY REPORT A FRAUDULENT CHARGE, (2) CALL THE 24PROTECTPLUS NUMBER, CANCEL THE MEMBERSHIP AND DEMAND A REFUND, AND (3) CALL INTELIUS (OR WHOMEVER THE VENDOR IS), ALSO TO CANCEL THE MEMBERSHIP AND DEMAND A REFUND. THE SOONER, THE BETTER. THE MORE YOU WAIT, THE LESS YOUR CHANCES OF GETTING ANYTHING BACK.
BANKS LIKE WACHOVIA ARE WELL-AWARE OF THE FRAUD BUT HAVE NOT ACTED TO STOP IT IN SPITE OF INTERNAL MEMOS FROM EXECUTIVES. WACHOVIA PRESENTLY FACES A CLASS-ACTION SUIT FOR ITS NEGLIGENCE.
unauthorized charge
I was just charged $14.00 for "ordering" 24ProtectPlus through my Intelius account (this is a people-search engine). I did NOT order this service, and was very surprised to see this charge to my bank account. I contacted 24ProtectPlus, and they refunded my money and canceled my account (after trying to sell me something else!), but I wanted to let others know to CHECK YOUR BANK ACCOUNTS on a monthly (or more often) basis, as this kind of thing can happen. I will contact the Better Business Bureau, as well.
Country of complaint: United States
The complaint has been investigated and resolved to the customer’s satisfaction.
It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.
24ProtecPlus is a membership program manged by Adaptive Marketing LLC, a subsidiary of Vertrue Inc. Vertrue specializes in negative option marketing in which internet buyers are deceived into agreeing to a membership program during the check-out process. I was stung the same way when I used People-Finders from Intelius; Intelius has partnered with Adaptive Marketing, and they realize a kick-back on each of the memberships sold.
Vertrue has been sued by the AG's of at least six states for deceptive marketing practices. It typically agrees to reform and then goes on the same way as before. Vertrue and Adaptive Marketing both tend to flood the Internet with releases announcing how eco-conscious and employee-friendy they are, and how good their memberships programs are. This is just smoke, since the Internet is rife with complaints about these companies.
Trilegiant (formerly CUC) and WebLoyalty are also players in this business although Vertrue has been attracting the most attention these days.
Banks are complicit in this racket. For instance, there is currently a class-action suit against Wachovia for facilitating fraudulent transations from Vertrue in spite of internal memos from its own executives warning about the fraud.
I went for one of those "free" credit reports. After an avalanche of screens and forms I stupidly gave them my credit card number. It has been 5 months trying to get them to stop billing me. This has to be sheer FRAUD. But where does one take it.
I recieved two different charges and I never approved the account. And when you call to cancel they never let you talk to a human.
4 unauthorized charges to my credit card; i have no contact with the company. They sought out my info and simply used it. To hellfire and dungeons with them.
A charge appeared on my credit card for $19.95. It was NEVER authorized by me. I called the company and they agreed to refund my charges. The complaint is filed in case they do not credit my account... this company is "shady" at best.
Ths is a SCAM product, that will hit you if you search on certain pay sites looking for people. You have 7 days to cancel and then they start billing you! Call them & cancel and demand credit for any payments made, threaten with BBB & Law!