The complaint has been investigated and
resolved to the customer's satisfactionResolved Budget Suites — awful overall
resolved to the customer's satisfaction
My hotel stay was AWFUL. . . I rented a room for one full week. I had previously stayed at Budget suites at different locations and was satisfied with the room, staff and my accommodations. But I would advise everyone to stay away from this Budget Suite off 360 highway in Grand Prairie, TX. The staff is very rude and unfriendly. My room did not include a microwave oven when I asked why no microwave I was told very rudely by office staff that “I didn’t pay for one”. The room had roach motels in every room of the suite including the cabinets and closet. The bed was awful and the blood stained sheets that I paid for did not fit the slippery Plastic mattress . The towels that I had also paid for was thread thin, yellow and dirty. The TV made an awful buzzing nose when turned on. I wanted to check out after the first night and was told my credit card would still be billed for full week NO REFUND! Also note that if you get a corner suite that is an additional charge but this info is not disclosed to you at time of check in.
I was also told when I checked out that I would have to remove the trash from the trash can in the room before I could get my deposit back. I was told when I checked in the deposit would include clean up after leaving. When I complained to the manager/clerk on duty I was told "This isn't the "Best Western" I am a real estate agent and have a lot of relocation clients. I will never recommend this facility to any of my clients as a matter of fact I will strongly advise NOT use this facility! I feel consumers should be made aware this particular facility. This facility doesn't have customer service or a corporate office (that can be found) for complaints, which makes me wonder if they are aware of the scams and do not want to hear their customers concerns.
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