Budge Industries
reviews and complaints

i very mush like the cover and its protective qualities, my disappointment is there are no grommets to lash down the cover. windy days will take the cover off of which this happened 3 times, so I had to purchase bungy cords. I would have thought being in the business since 1940, someone may have suggested it for outdoor covers.

The agent I talked to on the phone helped me measure and select the right cover for me. I ordered a cover prior by just using the website for guidance. I had to return that cover. I would recommend calling and talking to an agent before ordering. There are many measurements that factor in on a boat cover - not simply length and width.

Just recently bought a Budge cover for my Edge. Have been buying Budge covers for many years and never had much of a problem was shocked to see some of the reviews on here when I looked for a new cover. Seems like only angry people leave reviews on this site for some reason so thought it was my duty as a loyal customer to speak my mind.

I bought to top of the line cover from Budge - and it is definitely top of the line compared to the low cost covers made from thin materials which I had in the last - and did not last. It fits perfectly and the elastic on the corners and sides keeps it tucked around the bumpers and rocker panels in high winds. A great well-designed product.

I ordered a cover last summer for our patio sofa. It did great protecting it all summer from rain. Nice quality and easy to use. We got additional furniture so I ordered matching covers. They sent the wrong color, but made it right really easily and sent the correct ones very quickly. Great customer service and products. I highly recommend!

Received my order quickly. Good looking cover and was about what I expected in terms of fit -- good not great. However it was disappointing that one strap ripped off completely and another buckle broke during the first December wind we got. The cover is still on thanks to the remaining straps, but the fact that it didn't make it through the first little patch of winter weather is alarming. I mean that is what it is purchase for.

The cover, for the price, is well made. What is not emphasized in the pre-sales information is that the cover for a very specific model and year of pontoon boat is actually a more generalized cover for a boat ranging from 1 foot shorter to 2 feet longer. That leads to the need to add some additional attachment points to truly secure the cover. However, even though I need to add more interior supports, after the first rain storm, the cover is holding water off of the boat.

Terrible service! Try calling their sales or customer service line and see how long you wait. My boat top was delivered with missing hardware. They attempted to send out another top but I never received it. I was told to send back the original box and they will refund my account. I did so and according to the tracking number the box was received three weeks ago. Still waiting on my refund and always waiting an hour or more to get through to them. Stay away! Try calling them and notice the wait times.

Less than honest company to deal with. Extremely poor quality. Our cover ripped the first time we put it on. The first of many rips. The straps broke within 6 months. Contacted the company Sept 3. Reply from Empire. We are looking into it. It is now Dec 8th and no response. Their site will not let you place a review on it (with good reason). I recommend to anyone do not deal with this company for a RV cover. Agree BUYER BEWARE . I am determined to share everywhere I can. All issues within first 9 months. John H.

I bought a cover for my camping trailerin June . Within 18 months the material had become transparent. It left grey residue on my trailer and all over me when handling it. It was becoming so thin it would tear with the slightest movement. I was happy to see that their website said all covers come with a 2 to 10 year warranty. However, after contacting customer service I was informed that my particular cover only has a 1 year warranty. I should have bought a tarp at the hardware store, it would have been 1/10 the price and lasted at least as long.

We bought a car cover from Budge car covers and was told it was the best #iv. It lasted a very short time, it started to turn white and coming apart, they replaced that one with another of the same,,it is now worse than the first one. I emailed them about the problem and received response to contact them. I called on many occasions and never heard back. The last few times I get a message stating that her voice mail is full. I have since tried calling the company warranty dept and the line is always busy. I have owned many car and boat covers and have to say the Budge is the worse and recommend that you do not purchase one. Stephen G

Customer service is ABSOLUTELY horrible. Seriously regretting buying a budge cover. I've called 3 times and sent one email and have yet to receive ANY response. I recently purchased their "higher end", 7 year warranty cover which I guess was a waste of money (a warranty is only as good [censored] the company backing it and so far all I see is a garbage company). I called once from inside my WEEK OLD leaking boat cover July 10, called again July 15th, sent an email after not hearing anything from them then called again on July 20th. And have all but given up on trying. After leaving 3 messages and 1 email I figure they're out of business (as the should be with this kind of customer service). Do yourself a favor and buy from someone else that actually cares about their customers.

This company is less than honest. They claim to be selling Empire covers that are waterproof etc etc but what you get is a cheap *** brand cover that you can purchase for 1/3 or less than their "sale" price. If they had been upfront about selling *** brand covers no one in their right mind would ever pay the prices they are asking. The fact that nowhere in their website literature says that these are not Empire brand but *** brand says to me they are intentionally misleading the consumer to defraud them of money. They did not respond to my emails and i have only just recently received a *** message from the Empire page wanting to help me with my warranty replacement because i posted pictures of the crappy failing cover to all my car groups letting people know to stay away from them and showing the product you actually receive. I would rather get my money back and then i can use it on an actual decent cover somewhere else than receive another cover that will start to fail one month after you put it on your vehicle...

I bought a boat cover from Budge Industries, LLC with a promised delivery date of 7-10 days. However, it's been two months and my order is still "in process". When I tried to cancel my order, I didn't receive any response. They took my money and haven't delivered the goods. It's like they stole my money.

We got a cover for our RV on July 11 from Budge Covers coz it said "Made in USA" on their site. But when we got it on July 15, it didn't say Budge Covers on it. Instead, it had a name of *** and a tag that said made in China. This is not cool. False advertising, man.

I got a boat cover from Budge Industries, LLC on September 3. It had a warranty for 5 years and was supposed to be good for "trailering". I used it for 3 trips and on the third one, the stitching on the bungee cord perimeter came undone. I did everything the manufacturer said to do, but the cover was made poorly. The cover's clips were cheap and plastic and they messed up my boat motor cowlings. They also broke 3 of my expensive fishing rods. I tried to get a damage claim, but they said it wasn't their fault.

I bought an RV cover from Budge Industries, LLC on July 10. I wanted to use it during the cold months from December to March to protect my RV from the harsh weather in Ohio. The cover was supposed to be the "Best" one for wind, rain, and snow. However, after only one month, the stitching on the middle strap came undone, causing the right side of the cover to flap around in the wind. There's also a tear near the right rear corner of the roof. Not happy with the quality of the cover.

I got a car cover from Budge Industries, LLC for my new car that I got from the dealer. I used the cover for about two weeks and when I took it off, my car's paint was all marked up and scratched even though the packaging said it was scratch-free. I contacted the company after emailing and calling them for a while. Finally, they offered me $200 for the damages, but that's not even close to what it's going to cost to fix my car. I even asked them to fix the damages for me, but they stopped responding to me after that. They haven't made any changes to the product since then. I've seen multiple complaints just like mine. They're doing false advertising.

I just got some stuff from Budgecovers.com and it was a bit of a bummer. I got a boat cover that had two messed up buckles and I never even got two of the things I ordered - a motor cover and a stand for the boat cover. They only gave me one tracking number and I only got one thing. They said everything was shipped together but that's not true. I've tried to get in touch with them a bunch of times but no one has gotten back to me. I even got two complaint numbers but still no one has reached out. It's a real letdown, especially since they're an American company.

I got a boat cover from Budge Industries, LLC about a year ago. After six months of using it, the coating on the cover started to fall apart. Now, every time I touch the cover, I get covered in a white powder. It made me feel congested and gave me sinus problems. So, I wear a mask whenever I take the cover off or put it back on the boat. I also have to change my clothes because of the dust. I emailed Budge Industries, LLC on May 4th to fix the problem. They replied, "We got your request (***) and our support team is looking into it." I emailed them again four days later to ask for an update, but they haven't replied yet.

I bought a car cover from Budge Industries, LLC on June 29th. I had some trouble with the purchase at first because they sent me the wrong cover. They said it was the same, but it had a shorter warranty and different features. I've been trying to get warranty service since September 14th, but they haven't been very helpful. They told me to cut out a 3x3 section with a tag and mail it in, but they never responded to my picture asking if it was the right piece. I've sent them seven emails since then and still haven't heard back. I just want to switch the cover before it starts snowing.

I went on Budge Covers website to find a cover for my 28ft fifth wheel. I ordered the cover that was supposed to fit my RV. The cover arrived on time, but I didn't try to put it on for a few weeks. When I finally tried to install it, the cover was too small. I followed the instructions, but the cover tore at the rear seam and front edge. I sent two emails to the company, but they didn't respond. After reading the warranty statement again, I realized that I had to install the cover within 30 days and return it in the original packaging to get a refund. I also had to pay for the shipping. I think the company doesn't give enough time or have the right measurements for their RV covers.

I got a cover for my *** truck on May 24th from empirecovers.com. The cover came on Friday, June 5th. The cover was terrible, so I asked to return it that same day. I didn't get any response, so I asked again on Saturday, June 13th. I still didn't get any response, so I called their customer service number at . I waited on hold for over an hour, and then I finally talked to "Todd." He said he would email me the return label. Today, June 17th, I finally got the email, but it said "du to the age of the order, we are unable to set up a return for this the order as it is outside of our 30-day return policy." I ordered it on May 24th and got it on June 5th. I asked to return it on the SAME DAY I got it. Even counting today, my request is still within the 30 day period. They took my $184 and now they won't let me return it and get my money back. They're crooks and they should be shut down if they won't follow their own return policy. Especially when the customer isn't happy with their product. I have email confirmations for everything if you need them. Please help me get my $184 back.

I bought a car cover from Budge Industries, LLC on 6/28/22. The website said it would ship in 2-3 business days, but I got an email saying it wouldn't ship until 7/8/22. I needed it sooner, so I cancelled the order. When I got home on 7/5/22, I hadn't received a refund, so I disputed it with Amazon. A week later, the cover showed up at my house. I called to ask what happened, and they said sales didn't talk to shipping, so it got sent anyway. They wouldn't refund me until they got the cover back, so they gave me a Return Authorization Number. I returned it, but they charged me $28.87 to send it back. They refunded the cost of the cover, but not the shipping. I understand if I didn't like it, but I never opened the box. I tried to do the right thing and send it back, but I feel like I got screwed. I talked to customer service, but they said there was nothing they could do. I lost my temper and hung up on the supervisor.

I bought a cover from Budge Industries, LLC on 7/4 for more than $100 and I'm really mad. On 11/27, I emailed them because the cover ripped and deteriorated in less than 2 years. I live in Miami where there's only heat and rain, which the cover is supposed to handle according to the description. The description also says it has a 5-year warranty, but it didn't even last that long. The cover was so ripped and deteriorated that I threw it away. I've been emailing them a lot, but they keep delaying my replacement. I have the receipt, and Jessica said in an email that they can replace it as a one-time courtesy if I don't have the receipt. I told them I threw it away because of the condition, but I gave them the receipt, and they still haven't given me the replacement I deserve. I don't want a refund, I just want them to mail me a new cover because it didn't last as long as it was supposed to. I'm really frustrated with all the emails and the delay, and I just want what I'm owed.

I got a messed up part for my *** top and I called customer service. I ordered it on 8/21 and got it on 8/28. I started putting it together on 9/5 and found out that a part was messed up. I called and left a voicemail on 9/5. I called again on 9/8 and waited for about 30 minutes before Tristan answered. He put me on hold for another 5 minutes and then said they would send me a new cover. He also said someone might ask me for pictures. I thought it was weird that they would send a whole new cover for just one messed up part, but I didn't say anything. I asked what to do with the messed up cover and he said they didn't care and didn't want it back. I got emails on 9/9 telling me to send the messed up cover back at my own cost. I was mad and called again on 9/9. I waited for about 45 minutes before Todd answered. I complained about the bad customer service and he blamed COVID. He said they would send me a new cover or a new part. He asked for pictures and I sent them while we were on the phone. He said they would respond in 24 hours. He also said they didn't want the messed up cover back. I didn't get a response on 9/10, so I emailed Todd on 9/11. He didn't respond, so I emailed again later that day. He finally responded at 1:36pm EDT and said he hadn't heard back from the warehouse. I was disappointed, but not surprised that I didn't get a response on 9/11. I hoped for a response on 9/12 and expected one on 9/14. I waited until the afternoon of 9/15 to follow up. I still hadn't heard anything by 9/16, so I emailed again. Today is 9/17, which is 13 days since my first call and 10 days since they said they would send a new cover. It's been 9 days since they told me to send the messed up cover back and said they would respond in 24 hours. I'm confused about what 24 hours means and I'm starting to think Empire is really bad.