The complaint has been investigated and
resolved to the customer's satisfactionResolved Brotherford Roofing — Will not fix damage caused by faulty workmanship
resolved to the customer's satisfaction
Recently I noticed a small spot where some water had leaked in the corner of my bedroom ceiling. Wanting to proactively avert any future damage, I checked to see where it was coming from and confirmed that it was where my chimney met the roof. I proceeded to get a couple bids for repair, the second of which was from Brotherford Roofing. Their representative initially quoted me $300 for the repair, which was $25 less than my first bid. After talking to his boss, he came back and said the lowest he could do it for was $320. This seemed a little unprofessional, but nothing compared to what followed. I agreed to the repair, per the quote, and was told that it would be done on Tuesday, 11/20. I came home that day, and couldn't tell that any work had been done, but called the roofer (Devin), who assured me it had. Rain was forecast for the next day, so I wanted to make sure everything had been completed. Upon arriving at home the next day, which was quite rainy, I checked the area in the bedroom where I noticed the leak. Water was now dripping down the side of the wall, and huge bubbles had formed in the seam of the drywall. The wall, which originally need a little touch-up paint from a 2-inch diameter water spot, was now completely damaged. Keep in mind, this was ONE day after Brotherford supposedly fixed the leak. Coincidence? I think not. According to their paperwork, Brotherford has a 1-year warranty on their work, so I called Devin, the contractor. He assured me that they would be out the next day as soon as the rain let up. I took time off work to meet him at the house. Almost immediately, he claimed that they would not fix the damage (in fact, before I even asked), and said that if that's what I wanted, his boss didn't want my business. Now I'm left with a wall that is completely water damaged and the entire section of drywall and possibly more needing to be replaced, due to Brotherfords negligence. They refuse to return my calls to even discuss the matter at this point, even though I'm simply asking for them to live up to their obligations and their own warranty! I will likely pursue legal avenues as well, but please avoid Brotherford at all cost! They do not stand behind their work, and walk away when something goes wrong. Don't let this happen to you!