I own an older house that is mostly restored and is on the National Registry of Historic Homes. My daughter’s room was in need of new flooring, so I called Britt’s to give us an estimate. When their employee came out I showed him exactly where the problem area was and told him it shouldn’t be walked on. He tested it with his foot and said, “Yeah, it’s pretty soft.” It wasn’t three minutes later when he tried to walk across that very area and his leg went right through the floor, leaving a square-foot hole in the middle of the room.
At that moment I didn’t think it was a big deal because we were going to have to fix the floor anyway. But I didn’t hear back from Britt’s with an estimate, so I called them two days later. It was then that I realized that they weren’t even going to call me back. I was told they were not going to do anything about the flooring or the new hole. The store manager, James Boyd, essentially hid underneath his desk the whole time. He didn’t try to talk to me or explain the situation. He didn’t offer an estimate or a solution. He didn’t have any intention of calling me or discussing anything. He just tried to avoid me. I thought, “What kind of business hires someone of this poor caliber to run their operations?”
The answer to that question became perfectly clear when I talked to Boyd’s supervisor, Jamie Britt, who is apparently the owner. Britt made Boyd seem like a paragon of virtue, which is a little like saying Boyd was the tallest midget. Britt was hostile from the start. I explained the situation and asked what we could do to solve the problem and he responded with, “Ya gat ta do wut ya gat ta do, ” suggesting I should go ahead and try to sue him. Most Americans would have needed subtitles to understand his enunciations, and he was having difficulty stringing two coherent sentences together. I could practically hear the banjos from Deliverence playing in the background.
I asked if he thought this was a good way to do business and he told me in broken English that if I bought him out I could run the business in a more reputable fashion, but this was the way he did business. Britt soon hung up on me, and I’m guessing he then ran back into the barn to hide for the rest of the day.
So I never got an estimate and now I have a large hole in the floor in my daughter’s room thanks to Britt’s. I thought the integrity of the floor was the issue, but came to find out the integrity of Britt’s personnel was the bigger problem. If you are looking to hire incompetent bumblers of questionable character, Britt’s is definitely the place to find them. If you expect to do business man to man this is not the place to go. If you do make the mistake of hiring them, you’d better hope there are no problems because they will run away before you can blink an eye. After reading other reviews, it appears that they have a pattern of providing poor service and then ignoring customer concerns. Don’t let it happen to you.
The complaint has been investigated and resolved to the customer’s satisfaction.