The complaint has been investigated and
resolved to the customer's satisfactionResolved Bowditch Ford Newport News VA — Lies
resolved to the customer's satisfaction
2.14.08- My husband and I went Bowditch Ford to try a key in a 2006 Toyota scion. The key did not work however we proceeded to look @ the used vehicles on the lot. The salesman asked us if we needed any help and we told him we were just looking. He continued to walk with us around the lot looking at the used and the new vehicles. We looked @ a 2008 Ford Expedition Eddie Bauer EL. The sticker price was outrageously high @ 49, 000. My husband and I walked away and the salesman kept telling us not to pay attention to the sticker price. He attempted to get us to come into the dealership to see if they could work out a deal. We told him no and as he walked inside we walked back to the used vehicles. As we were looking he brought out another salesman by the name of Carlos. Carlos asked us would we allow him to run the numbers and see if he could get the expedition to a price we thought was reasonable. We told him he could without running our credit. After about 30 mins Carlos came back and said he could get it to about $36, 000. We then told him that has to include everything including gap insurance. We walked inside and set in an office why Carlos continued to run the numbers. He brought us back a number that wasn't much lower around $35, 500. Then Carlos asked if he could run our credit and we told him yes but we wanted 0 down and payments no more than $650 a month. He left the room and came back about 30 mins later. He said we were approved by our bank 1st advantage credit union for about $739 with 0 down or $699 with $2000 down. We told him neither deal would work. Carlos left to see if he could get us a better deal and he came back once again and said the bank approved us for 0 down and $699 a month. Once again we told him that was too high so, he left for a third time and returned to tell us that the new offer from the bank was 0 down and $675 a month. We accepted the deal. After shaking hands and receiving congrats from numerous other employees in the building. We then proceeded to test drive the vehicle as we had told Carlos we did not want to tease ourselves by driving the truck before we knew we had a chance to purchase it. When we returned from the test drive we waited around and signed paperwork for the next 2-3 hrs, including the trade in of our 2001 Ford Expedition Eddie Bauer. After taking the new truck home for 4 days we received a phone call saying we need to return the vehicle because we were not approved. I was shocked, angry and hurt because we were lied to and deceived. We would have never test drove let alone taken the vehicle home if we had of known we were not approved for it. After taking the vehicle back and requesting to speak to the owner, we basically told that the two salesman we dealt with were third party contractors whom did not work for Bowditch and therefore Bowditch was not responsible for anything we were told. In the mean time our taillight covers were removed from the 2001 expedition and I had to purchase a new decal for parking @ my school. Also, we had to go thru the hassle of changing our insurance back over to the 2001 Expedition and we still do not have our registration because it was sent to Richmond Virginia saying that the vehicle was sold. The company has since compensated us for the decal and the taillights, however it is very unprofessional that they can hire a third party to lie to customers and not be held responsible. I think Bowditch ford should have to take a loose on the amount of the vehicle that the bank will not finance or provide us with a 2008 expedition Eddie Bauer EL with a minimum of an automatic start system and DVD system which is all we wanted in the vehicle to begin with. They need to understand that they are responsible for any and all employees they hire, whether third party or not, and regardless of how bad the economy gets they have to respect the consumers rights whole heartedly.