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CB Energy and Power Bounce Energy 5803 Ross Avenue, Dallas, TX, 75206, US
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Bounce Energy
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Bounce Energy

5803 Ross Avenue, Dallas, TX, 75206, US
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1:39 pm EST

Bounce Energy - Horrible customer service, rewards program is false advertising!

I would definitely NOT recommend Bounce. I ordered service to be turned on 3 days prior to moving into my new residence. I go to move in, auto garage door doesn't open. I walk in and find the electricity is not on! This is at 5:30 on a Friday night. I was on the phone for over an hour to get the service on. At that point I was already locked into their contract. Every time I call there is either an unacceptable length of a wait time or I get a message that Bounce is experiencing "technical difficulties" and I cannot get through to anyone. When I do actually get through I find the reps are untrained, unprofessional and cannot answer my questions.The rewards program is a joke. a total farce. I chose a gift card once and did not receive it after 2 months. When I called about it I was told they "ran out" of gift cards. They offered an Amazon coupon through MPell Solutions which was not honored by Amazon. Their service is so bad I am reporting them to the BBB.

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