Boostability — Mistreatment of employees and clients
I loved my job, the work I was doing, and the people I was working with; the company as a whole, however, was a BIG joke. (This is all written from a management perspective) Here is why:
1. They underpay their staff significantly. This was brought up on multiple occasions, only to be met with your typical "we're looking into it" response.
2. They claim to have a transparent atmosphere and hold an Ask Me Anything meeting with the execs. You really can ask them anything, but their answers are not up for discussion, and they are not willing to look at any ideas besides their own.
3. Over the last 4-5 months they have gone through at least 3 rounds of lay-offs (they like to think of them as forced attrition). When you are laid off they provide a "generous" severance package that amounts to one weeks pay, but only if you sign a gag order to not bad mouth them. I have to believe this is because they know they are failing, but don't want to let that particular cat out of the bag just yet.
4. The company is only 6-7 years old, and its first several years saw a ton of growth. Once things slowed down, they slowed WAY down. They have also been losing customers at an alarming rate, but more on that in a bit. Their Q2 Goal for 2016 was a huge bust, so for Q3 they set an easy goal of 1 net (new) customer. Execs knew we hit goal at least a month before the end of Q3, but did not trust the rank and file enough to give them that info (those were the actual words spoken by the executive team). They have so little faith and trust in their employees that they were worried that everyone would stop trying.
5. Promoting people not based on merit, but on who they can pay the least amount. This happened time after time, and because such standard practice that most qualified people stopped applying for jobs internally. People are also hired largely based on their relationship to execs, not based on qualifications.
6. To go right along with # 5, they get rid of their most skilled employees first with lay offs, most likely because the most skilled are also the highest paid.
7. The quality of work is extremely poor. They say that the reason for this is that they sell the products at such a low price, that they are essentially selling low quality, and a failure rate. Quantity is most definitely the goal, even at the expense of quality; this has caused a lot of in-fighting amongst departments.
8. They have a very hard time keeping clients on board, and typically lose clients within 6 months to a year. A big reason for this is the poor quality of work, the constant shuffling of clients from one account manager to the next, and general frustration on the part of clients. They also provide absolutely no products that clients can move to once their initial SEO campaign is done.
9. Other SEO companies will often not hire Boostability employees because they do not believe, based on previous experience, that Boostability employees know what they are doing. They say this based on former Boostability clients that have switched over to those legitimate SEO companies; those clients complain and compare the poor work Boostability did, with the work being done for them by their new SEO provider.
Finally, the executive team, as a whole, is pretty unfriendly and unapproachable.
President/COO- Got the job because his brother started the company.
CIO-Very arrogant, and seems to think that no one outside of the executive team is capable of a good idea.
CFO & CMO- Are both really nice guys, and the exceptions out of the group.
VP of Fulfillment-Got his job because he was one of the first employees. Not because he was good at his job, but because he was present. This guy could not manage a garage sale. #thisishowweboost
VP of Support/Account Managers-Very unfriendly, and will not interact with the common folk unless she is forced.
VP of Sales- Also very self-centered, and a bit of a bully.
VP of HR-has the warmth and personality of a wet blanket