Booktopia
Reviews and Complaints

Good day admin

I hope this message finds you well. I would to inquire about my ebook which I requested must be delisted on all platforms. I just realized that my ebook is still available on your platform. The title of the book is "Unbound Hearts: Nurturing Emotional Freedom and Attaining Endless Peace Through the Art of Detachment". Can you kindly delist it. Thank you in advance for your assistance.

Booktopia is a website where you can buy books online. Some people might think it's great to be able to buy everything online, but for me, it's not an option. Unfortunately, Booktopia has made it impossible for me to buy my university books anymore. I really wish the Co-op bookstore would come back because at least I could physically go into the store and buy my books. The customer service at Booktopia is a joke. The whole thing is just a mess.

So, I wanted to share my thoughts about Booktopia. I sent them a review about a book on 6/8/17 and got a message from them on 7/8/17 saying they received it. But, it's been a while now, and my review still hasn't been posted on their website as of 21/08/17. I did ask them about it a week ago, and they said someone was away but would be back soon. I'm not sure if I'm just being too eager or if Booktopia is slacking off a bit. Either way, I hope they get on it soon!

I gotta say, I was pretty bummed out when I couldn't download the book I bought in epub format from Booktopia. I mean, they advertise that their books are downloadable, right? But turns out you need some fancy software to actually read the darn thing. Wish they made that clearer from the get-go, ya know?

So I reached out to their customer service for help, but all I got was some generic FAQ response. Not exactly the most helpful thing in the world.

It's a real shame, too, 'cause I was hoping to support an Aussie book store. But if they can't even make the downloading process easy for their customers, I'm not sure I'll be shopping with them again.

I was really excited to order my books for next semester from Booktopia. They promised that my books would be posted within 3-4 days, but after a week had passed, I still hadn't received anything. I tried calling them, but couldn't get through to anyone. Finally, I decided to try their live chat, and was disappointed to hear that they didn't have one of my books in stock and had no idea when it would be available. They said it would probably take another 2 weeks! I was really frustrated by this, so I decided to cancel my order and ask for a refund. Unfortunately, I still haven't received my refund yet. Overall, I was really disappointed by my experience with Booktopia.

I gotta say, I'm pretty disappointed with Booktopia. I placed an order on November 30th and it's been two whole weeks and I still haven't received all my books. Only one has been confirmed as ready to ship, and I'm all the way down in Victoria while they're up in Sydney. It's ridiculous that it's taking this long to get my order, I swear it's faster to get something from overseas than it is to get it from this half-asleep country.

I've tried calling them up to see what's going on, but I can't even get through because of the high volume of calls they're getting. And to top it all off, they've already taken the money out of my account, so now I'm just sitting here waiting for my books to arrive before Christmas.

Honestly, I'm not sure if I'll be using Booktopia again after this experience. It's just not worth the hassle and the wait.

I recently ordered some books from Booktopia and was disappointed with the service. The website said that the books were ready to be shipped in 1-2 days, but it's been a whole week and they still haven't been dispatched. I tried calling their customer service line, but it took almost an hour to get through. When I finally did, the representative wasn't very helpful.

I decided to try the online chat instead, which was readily available. However, the representatives I spoke to just kept giving me conflicting information. One person said that my order had been escalated, while another said that it was "stuck" in the warehouse. Another representative told me that it was being sent express, but the next person said that they couldn't give me a dispatch date.

Overall, I'm very frustrated with the service I received from Booktopia. I think that we might have a case for the ACCC, as it seems like they're not being honest with their customers. I would not recommend using this website if you're looking for reliable and efficient service.

I gotta say, this company is just plain awful. I ordered some books thinking they were in stock, but turns out they weren't. It's been almost a whole month now and I haven't heard a peep from them. And to top it off, I've been paying for the order through afterpay this whole time. What a joke! I've been trying to call them for over a week now, but all I get is some automated message about how they're getting too many calls. Ugh, so frustrating! I don't think I'll ever use this company again. The service is just terrible.

I've been using Booktopia for a while now and never had any issues until recently. I ordered a book for Christmas that was supposed to be in stock, but then got an email saying it wouldn't be dispatched for 15 days. I was pretty annoyed because I needed it for an overseas trip and if it didn't arrive before we left, it would have been a waste of $50.

I tried emailing and live chatting with them to ask if they could expedite the order, but I didn't get any responses. It was really frustrating because I've always had good experiences with their customer service before.

I think they need to improve their customer service and be more honest about their in stock items online. It's not fair to customers to say something is in stock when it's not and then not do anything to help when there's an issue. I hope they can fix these problems soon because I really like using Booktopia otherwise.

So, I decided to give Booktopia a try and ordered some books that were listed as 'In Stock'. According to their website, I should have received my order within 2-3 business days. However, the very next day, I received an email from them saying that one of the titles I ordered will only be available in their Warehouse in 15 days! I was quite disappointed to learn that the company was actually sourcing their stock from overseas suppliers, despite pretending to be an Australian company.

I tried to reach out to their customer service team to get some clarification on the matter, but unfortunately, I received zero follow-up replies to my enquiries. It was quite frustrating to be left in the dark like that.

Overall, I would say that my experience with Booktopia was truly hopeless. I would advise anyone looking to purchase books online to use another company instead.

I bought an Ebook from Booktopia for $27.95 using my credit card. Unfortunately, the book never downloaded and I was left without my purchase. I reached out to customer service for assistance, but I was given the run-around. The customer service representative made it seem like I didn't know what I was doing and suggested that I download the book on a Mac or IOS device, even though I had clearly stated that I was using Microsoft and Android. Despite exchanging a few messages, I was unable to resolve the issue and ultimately gave up. I hope that karma will take care of the situation. I don't plan on using this site again in the future.