The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
BooksRunI sent books to be bought back using booksrun packing slip and instructions

C
This review was posted by
a verified customer
Verified customer

On May 16th I set up an account with booksrun to have sell back some college books.
I packaged the books and enclosed the packing slip, used their shipping label provided, dropped off at my local post office for delivery, 5.18.18.
Hudson MA postal service. I tracked the delivery and notice and stayed at out for delivery. We went back to the local post office and were told that the package was refused for delivery and is now in the"dead zone". This is unacceptable as I used your instructions and your shipping label.

Please tell me how I go about resolving this issue and receiving the payment of $79.66 for the books we sent to Booksrun.
thank you
Christine Lento
order # 880928, issue # [protected]
[protected]@lsboule.com

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • BooksRun's response · Sep 25, 2018

    Dear Christine, thank you for submitting your concerns. According to the information regarding your order, the package, unfortunately, could not be delivered by the mail carrier. We advise you to submit the insurance claim directly with the mail carrier (FedEx SmartPost) in order to receive the amount initially quoted. We apologize for the inconvenience and thank you for your cooperation. You may also contact us directly for further investigation of the matter at hand. Sincerely, BooksRun Team

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