it was misleading that the hotel room costs were advertised as lower, but then the fees they added were outrageous. we had to cancel due to a snow storm and got a voucher for the initial charges ($828). I got online to re-book with the voucher and the cost went up by over $500 to book less than 2 weeks after the original dates. i had no choice but to use the voucher and get gouged in the pricing because we would never use that hotel again (due to location of our event, this is a one and done). I am so furstrated with the site. it is a waste of my companies money.
Claimed loss: $504 (they already got fees from the first booking, i am sure)
Desired outcome: refund of the exorbitant fees they charged us.
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