Bonitas Medical Fund review: Disgusted with bonitas medical fund!

I am disgusted with Bonitas Medical Fund and their service! I have been a member for the past 3 years and have never experienced this with my previous medical aid.

So my salary was paid a day later this month. I normally get paid by the latest on the 1st day of the month, then Bonitas will debit my account on the 1st, but in the evening for my contributions. Our payroll system had a glitch this month and our salaries only reflected on the 2nd of this month.

I then phoned Bonitas on the 2nd, to ask for their banking details so that I can do a manual payment for my contributions. I spoke to Nkululeko Ndlovu, who sent me the banking details. I then saw it was an RMB account, and because I have the very expensive BonComprehensive cover, I did not want to make any mistakes with the payment, so I phoned back to just make sure that I have to choose FNB to make payment to the RMB account.
I did not take the lady's name that I spoke to, but she then said to me, mam please do not make any payment without receiving any correspondence from Bonitas. I explained to her that I cannot encounter any problems as I need to take my 3 year old for chemo the following week, she then says, mam your account is active, you want to do a manual payment and then Bonitas might just make a new debit order, then you paid twice for the month, and with how expensive the BonComprehensive cover is, i honestly cannot afford double payment in one month. So I said okay, i will then wait for correspondence before I make the payment. So on the 7th i had to be at the hospital with my 3year old for chemo, and by the 3rd, Bonitas still did not do another debit on my account. Now I go into panick mode, because my son needs his chemo. So I call Bonitas again. This time I speak to Lefaso, who puts in a request to their finance department to do another debit on my account for my monthly contributions with their 7th pay run. He also tells me, your account is active, we will do another debit order on the 7th, don't make manual payment, I put through the request to finance. Now I relax, because Bonitas will do another debit order. On the morning of the 8th, I check my bank account to see if the debit order went through, I see Bonitas did not do the debit order again. i phone again, this time I speak to Upilo. I give her the reference number Lefaso gave me, she checks and says, yes mam, he did put through the request, but it is still pending. Please do not make any payments yet, check by Friday and if Bonitas still did not do the debit order, you can pay your contributions manually on Saturday, 12 September 2026.

Today, the 10th, i tell the oncology sister what happened with my contributions and that Bonitas still did not do a debit order and that the lady I spoke to said I must wait another few days till Friday to see if the debit will go off, but I am stressed because I need my medical aid for my son's chemotherapy, he is just 3 years old. I get home at around 6 tonight, 10 September, try to go onto my member portal and see my account is suspended. All of a sudden I see an email pop up that I need to do a manual payment, Bonitas apologizes and acknowledge my email. I make the payment to the Bank details provided by Nkululeko, the first person at Bonitas I spoke to on the 2nd and send the POP to credit control and to billingescalations. Just after I email the POP for my very expensive contribution, i receive an sms from Bonitas saying I need to pay my monthly contributions plus an extra almost R3000!

BONITAS I AM DISGUSTED! I RECEIVED NO CORRESPONDENCE FROM YOU, BOUGHT AIRTIME EVERYDAY TO CALL YOU TO ARRANGE PAYMENT AND YOU SIT BACK AND RELAX JUST TO CHARGE ME AN EXTRA R3000 AS PENALTY! YOUR ***** STAFF ENSURED ME THAT I WILL NOT HAVE ANY PROBLEMS THAT I SHOULD NOT PAY IN ANYTHING YET AS IT MAY RESULT IN DOUBLE PAYMENT! I AM WAITING ON YOU TO PHONE ME NOW! THERE ARE OTHER MEDICAL AIDS THAT WOULD TREAT ME BETTER IF I TAKE OUT THEIR HIGHEST PLAN, SIES BONITAS MEDICAL FUND, SHAME ON YOU!