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BoltBus Complaints & Reviews

Bolt Bus / driver of bolt bus

Cm
Oct 05, 2019

Hello I am writing to complain about a driver who slammed the doors in my face and took off when there was one available seat on the bus she said my ticket was from last year but it was not -I have included all of the information below and customer service has confirmed my ticket was valid...

Boltbus / boston to new haven bus

Jo
Sep 27, 2019

I took an evening bus from Boston to New Haven yesterday (26th September). The bus was 45 minutes late arriving in New Haven. The on board power stopped working not long into the journey, which I was intending on relying on as it was an advertized feature. The overhead reading lights were...

Boltbus / cherry hill to new york city

Al
Sep 08, 2019

BoltbusThe two of us waited over an hour for the 2:50 bolt bus from cherry hill to nyc to arrive before finally giving up. We repeatedly called the bolt bus number and talked to people who could not tell us anything about where the bus was. Another person was waiting for the same bus and he...

Boltbus / bus driver

Je
Sep 02, 2019

I was going on my trip from Vancouver to Belllingham. The bus was already 30min late, and there was confusion on where we were suppose to line up. Bolt bus divides boarding priority based on letter group A, B, C, and D. I went to ask the driver which group he was boarding and he said C...

Boltbus / no air condition

Le
Aug 08, 2019

i leslie calhoun was on bus leaving nyc 12;45 going to baltimore the bus was well maintain the driver was excellent.he did what he could to help, but the bus was already in route when the air had stop working. wwe may have been an hour in the trip when i notice the air stop, but i didnt...

Boltbus / bus

Ut
Jul 05, 2019

This is a piece of [censored] bus service. The following sequence of events happened to me twice. Booked bus for Baltimore to depart Newark at 6:00 pm. The bus didn't show up till 6:15 when all the passengers started calling up the customer care. And the delightfully ill informed...

Boltbus / my weekend bonus

Ob
Jun 16, 2019

Boltbusplease, I worked from Friday to Saturday and completed my 26rides and 28hrs and my bonus of #6, 500 was given to me and I screenshot it and send to some of my friend, rejoicing that I have completed the task, only for me to wake up this morning to find out that you guys have reduces it to...

Boltbus / customer service

Da
Apr 30, 2019

My fiancé and I frequently used to use bolt bus as an affordable way to travel to other cities on the east coast. This January, on a trip to NYC from DC, we used bolt again. We have never had problems with Bolt Bus before, which is what makes this so frustrating. Here's what happened upon returning...

Boltbus / bus conditions and extra late trip arrival

Kh
Apr 26, 2019

Booked Bolt for my birthday trip to New York. Upon getting on the bus, none of the sockets worked (meaning you couldn't charge your phone or laptop). So I had to turn my phone off to reserve my battery time. Bus was dirty and lacked the legroom it promotes on its website. Ticket was booked...

Boltbus / unethical behavior - last minute cancellation of ticket

Ho
Apr 19, 2019

Boltbus cancelled my ticket one hour before the scheduled departure - Email was sent at 2:04pm on 4/19 and scheduled departure was 3:30pm on 4/19. There were no other tickets available for that day so was left with no travel options for the weekend. They also gave no reason or explanation...

Boltbus / refund policy

Tg
Apr 17, 2019

I missed my bus clearly because they changed the location of my pickup and told me about it only 30 mins prior to departure. I was in traffic! I hate this company so much, seriously shut down if you refuse to cooperate with customers. I wasted near $50 on stupid tickets that were never...

Boltbus / lost and found

Jo
Oct 29, 2018

BoltbusROUTE #8262 I have left a Bag on the LAs Vegas Bound Bus from Los Angeles that arrived at 9:36 pm I am attempting to leave my information due to the nature of the Unmarked bag but can not seem to get a direct department for Lost and Found. This bag has every key I own in it, and I...

Boltbus / service

U2
Oct 14, 2018

Boltbus"Guaranteed seats" represents a lie. They overbook and you are forced to wait as long as necessary for them to get another bus, sometimes hours. I was scheduled to be on a 5 pm bus, Baltimore to Nyc. Instructions were to arrive 15 min before which I did. The bus was over booked and they...

Boltbus / conditions on board

De
Aug 10, 2018

Hello, I traveled on the 11:30 BoltBus from Seattle to Eugene, on July 8th. The air conditioning on the bus was not functioning, and the temperature rapidly climbed to unhealthy heights. Our driver announced that she had not tried opening the ceiling vents, because she thought it wouldn't...

Boltbus / earl smith - bolt bus driver: los angeles to las vegas

Ka
Jul 17, 2018

BoltbusMy name is Kathy Nguyen and I was one of 8 passengers that was left stranded by the bolt bus in Barstow, CA on July 13, 2018. We were heading north to Las Vegas on bus number 0901 departing Union Station in Los Angeles, CA at 4:15pm. The bus was 30mins late to arrive to the pick up...

Boltbus / lateness and other fees

To
May 06, 2018

My trip from Newark, NJ to Washington, DC was terrible. I was booked for the 11:45 trip. 15 minutes prior to the bus time to arrive we were told that the bus had mechanical issues and they were not sure when it will arrive. The options suggested to us was to take the path to New York and...

Boltbus / bus driver

Ev
Jan 09, 2018

On January 7 I was traveling from Los Angeles to Las Vegas the driver pull up to the stop on first Street by the Bonneville transit center I was in the restroom when the bus pulled up when I noticed the bus was moving and I came out the restroom and I asked the bus driver could he please...

Boltbus / I am complaining about the driver

Li
Jan 08, 2018

I was traveling from Los Angeles to Las Vegas Sunday, January 7 and I was supposed to get off on the second stop or first Street and Bonneville transit station when the bus has stopped and let passengers off on first Street I went to the restroom I noticed the bus was moving so I came out...

Bolt Bus / unethical behaviour of the driver (female). date 12/26/2017.

Da
Dec 26, 2017

Bus # 0916 and Transportation # [protected] Your bus was supposed to have leave Washington Dc around 4.00 pm. The driver came in and said to the passengers that she is very tired and have to relax so who don't like it can leave and go to Peter Pan or another bus (which we all know that you...

Boltbus / unsuitable driver

Ca
Nov 16, 2017

Order #: [protected] Order Date: [protected]:12:30 AM Transaction #: [protected] Boston South Station - Gate 9 NYC-Gate 10 NWK/PHL to New York 1st Ave Between 38th & 39th (To BOS) Departing 10/29/2017 at 6:30 PM There was a storm that day, so all buses were late getting to Boston. We waited...

Boltbus / august 27, 2017, bus left us.

Sa
Aug 27, 2017

On August 27, 2017, My boyfriend and I left the Bus Terminal from Las Vegas to Barstow at 9:15 am. Driver James Richardson had repeated twice that he was switching with another driver who was going to leave the Barstow Carl's Jr. parking lot at 12:10 twice over intercom, and reminded the...

Boltbus / the driver left me in the fronter zone.

An
Aug 22, 2017

Hi. I took the bus on August 20, 2017 in Vancouver, BC, CA at 6:30am to Seattle. First when I got up the bus, the driver screamed me cause I didn't understand a instruction after that when we got the fronter zone he didn't wait for me to complete the process of revision of my baggage and...

Boltbus / boston to nyc bus ride on 7.28.17

Kr
Jul 28, 2017

I am very disappointed with what happened today. 20 minutes into our bus ride from Boston to NYC, the driver accounced we had to get off the bus. Instead of sending a new empty bolt bus right away, we were forced to fight over who would get on a greyhound bus that we met up with which...

Boltbus / wifi

Ag
Jul 21, 2017

Despite advertising it to be a wifi equipped bus, my 2.15pm bus from Boston 07/21 didn't have it right from the start. Forget a connection being flaky. There was no internet to begin with. Customers traveling during the day expect atleast a basic internet connection. This is terrible...

Boltbus / bus operator #0829

Ju
Jul 06, 2017

BUS # 0829 Operator Description: Dark complexion female, Age around late 40's. Bus was traveling on Market St in Newark NJ around 6:39pm on 7/6/17 Thursday towards Hilton Pennsylvania Station. Operator made a illegal right turn into the Penn Station from the left lane and My vehicle was on...

Boltbus / cancellation policy

V1
Sep 18, 2016

A last minute family emergency caused me to have to cancel a trip to New York (from Washington, DC), for which I had a NYC - DC ticket on BoltBus. Bolt's policy is no refunds (OK.) and no credits (Not OK). They will only allow rebookings. Despite not knowing when I would be rescheduling my trip...

Boltbus / I will not use boltbus service ever again!

Sa
Aug 12, 2016

At the beginning I wanted to use an airplane but changed my mind because it was too expensive. I was searching for a cheapest way how to get to the New York and found BoltBus website. Prices were nice and I decided to give it a try and ordered a bus ticket. I used BoltBus only once and I'm...

Boltbus / seat given away; policies unavailable online;poor treatment;no internal complaints process

Tr
Jul 16, 2013

I arrived in time to catch my bus, but my seat had been given to someone else in stand-by. I was then told by an on-site staff member that I would be 'first in line' for the next bus at 11.30am. I returned around 11.20am for that bus only to be told that 'I meant first in...