Body Sculpt Laser Center

I had an appointment with this business. The owner stood me up, didn't make any attempts to reschedule only after the front desk person called. They had no power but, was able to contact all their clients except me. Later that day she called and explained what happened. I obviously understood but let her know i should have still been notified (they had my number) the appointment was rescheduled but, the day of my appointment I had a work emergency and called to reschedule, the attendant was pleasant and gave me another date for which I accepted. My appointment took place on 1/14/22, it went fine. A couple days later I noticed a $100 charge on my bank account. I immediately contacted the business and was told this was their policy for rescheduling with less than a 24 hour notice. I asked if they would reconsider giving the fact i was understanding on them not reaching back to me on time to avoid having me come to their office, again I asked a few more times thru texts but, all I got was more confrontation from this person I guess the owner of Body Sculpt Laser Center. She even accused me of rescheduling twice which was a flat out lie. I asked her to check her records and to reconsider giving me back the $100 and nothing else. This was very disappointing to say the least. During my visit on January 14, we set up a follow-up appointment for Tuesday, March 1st at 10am. I went to their office for a follow-up appointment after the procedure I got and waited for over 30 minutes. When I approached the front desk I was told nobody answered and they have not seen anyone from Body Sculpt come in. Again, I was stood up by this business? I started texting this business questioning their whereabouts but I got no response. I called their number (also shown on their website) and found out it was either disconnected or they have blocked me altogether. I am extremely upset about this. I emailed them to complain about this incident and asked for the $100 back. I have not heard back yet.