CB Health Insurance Blue Cross & Blue Shield of Michigan Complaints #2-21

Blue Cross & Blue Shield of Michigan Reviews and Complaints

Blue Cross & Blue Shield of Michigan review: Customer Service person can't speak English

Carole C. of US

Dec 08, 2025 11:41 am UTC

Verified customer

Featured review

I kept telling the person that I wear hearing aids and could not understand what they were saying so please switch me to someone else. The person not only had a poor command of the English language, she also talked through her nose which made it even more difficult. I asked her to spell what she wanted or needed so that I could pay my bill as it was past due. I never received the initial bill (assuming they sent one) because our mail service has been really bad lately. I received a past due notice so tried to pay it online and could not do that either. I am 87 so I assume that Blue Cross just does not want me as a customer.

Recommendation: If you can find a company that works for you besides Blue Cross, choose the other company

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Blue Cross & Blue Shield of Michigan Contacts

Blue Cross & Blue Shield of Michigan phone numbers

+1 (313) 225-9000

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Office Staff

+1 (616) 389-2008

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+1 (313) 448-7436

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+1 (810) 720-8550

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Provider Consultant

+1 (517) 325-4431

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Provider Consultant

+1 (313) 225-8244

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More phone numbers

Blue Cross & Blue Shield of Michigan emails

jhelling@bcbsm.com

98%
Confidence score: 98%

Sales

Blue Cross & Blue Shield of Michigan address

600 E Lafayette Blvd, Detroit, Michigan, 48226-2927, United States

Blue Cross & Blue Shield of Michigan social media
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Sep 27, 2026