Blindster
Reviews and Complaints

I recently bought seven premium top down/bottom up blackout blinds from Blindster for my new home. When the shipment arrived, I was happy to see that the seven boxes were intact. However, when I opened them, I found that five out of the seven blinds were damaged. The plastic end pieces were broken and shattered at one or both ends (top middle and bottom) of each blind.

I immediately contacted customer service to report the issue. Their solution was to send me the individual end pieces for me to repair. However, when I received the parts, I realized that I would further damage the blinds trying to remove the (hot glue or epoxy) secured end pieces. I was disappointed with the purchase so far and asked for return and refund procedures. Unfortunately, it only got worse.

I was told that because the amount was too much (over $1,000.00), I couldn't get a refund. I asked to speak with a manager and was told they would call back within 24 hours. The next day, I received approval to return the blinds. It was frustrating to say the least. I had heard so many good things about Blindster and was anxious to get a good product, only to be disappointed.

Although Blindster offered to reorder new blinds, I declined. I was sorry to have to leave this negative review, but I hope it helps others who are considering purchasing from Blindster.

I recently purchased some plantation shutters from Blindster and I have to say, I was pretty disappointed with the whole experience. First of all, they advertise a 7 day turnaround time, but in reality it took a whopping 29 days for my order to arrive. I had to call them multiple times to get any updates on my order, and even then they were pretty unhelpful.

Eventually, after a lot of pressure from me, they finally shipped my order in just under 20 days. But even then, they refused to give me a refund and lied to me about the status of my blinds. They claimed that they were already under construction and that I couldn't cancel my order, even though they knew from the beginning that the factory they buy from was backed up.

It's pretty frustrating that they can easily claim that your blinds are already in production and then you're stuck with them, even if they take way longer than advertised to arrive. And to make matters worse, they're not the only online blind company that operates this way. In fact, many of these companies buy from the same factories, so you're not really getting anything special by ordering from them.

I would definitely not recommend Blindster or any other online blind company that operates in this way. If you're looking for new blinds or shutters, I would suggest going with a local company instead. They're often more upfront about lead times and you can actually go and see the products in person before you buy them.

Overall, I was pretty disappointed with my experience with Blindster and I won't be ordering from them again. If you're considering ordering from them, I would definitely think twice and do your research before making a purchase.

So, I gotta say, I was pretty disappointed with my experience with Blindster. Don't get me wrong, I love the blinds themselves - they look great and do their job well. But man, the crown molding valance situation was a real headache. First of all, there were no instructions included, which was a bit of a bummer. Luckily, I'm pretty handy and was able to figure it out on my own. But still, it would have been nice to have some guidance.

Anyway, the real issue was that the valances that came with the blinds were just too darn short. I had purchased two blinds for a double inside mount window, and the valances that came with them were about a half inch too short in total. This meant that if I had them together in the middle, you could see part of the bracket on each side. But if I pulled them over enough to cover the brackets, there was a big ol' gap in the middle that looked terrible. Not ideal.

To make matters worse, the blinds were super noisy when I pulled them up. Like, really, really noisy. I called up Blindster to see if they could help me out, and they tried to sell me a one-piece valance for an extra $20. But even that wouldn't have worked if it was cut too short. I felt like they were making excuses and talking down to me, which was pretty frustrating. I mean, I'm no dummy - I know what I'm talking about!

In the end, I was pretty disappointed with Blindster. They could have easily solved the problem by just sending me two new valances that actually fit. But instead, they lost a potential repeat customer and a lot of money. I have 11 windows in my house that I was planning on getting new blinds for eventually, but now I'm not so sure. It's a shame, really - their "Fit-or-Free Guarantee" slogan sounded great, but it didn't really hold up in practice.

I gotta say, I was pretty excited to get my blinds from Blindster. I mean, who doesn't love a good deal on some quality window coverings? But when I got my order, I was pretty bummed to find out that it was missing a handle to raise and lower the blind. I mean, come on, Blindster, get it together!

So I hopped on their online chat and talked to a rep who said they'd send me a handle. Great, right? Well, not so much. The handle they sent didn't fit my blind. So I contacted them again, and they sent another set. But guess what? Still didn't fit. This went on for three weeks, with me sending clear photos of the handle I needed and them sending me the wrong ones.

Finally, after the fourth set of handles arrived and still didn't fit, I talked to a supervisor who promised to personally send me the correct ones. And you know what? I also got an email from the chat rep saying he found a display set of blinds near his office and took the handle off them to send to me. I mean, it's been over a month now and I still don't have the right handle, but at least they're trying, right?

Now, I don't want to be all negative, because the blinds themselves are really nice quality. They fit perfectly and work perfectly, and I think they're definitely worth what I paid for them. But man, Blindster, you really need to work on your customer service. It shouldn't take this long to get a simple handle!

I recently purchased a faux wood shade from Blindster's website. I was looking for a white shade and found one called "bone" on their website. However, when I received the shade, it was labeled "oyster white" and looked more like a pale beige color. I contacted their customer service and was told that the colors were the same thing. I wasn't convinced and asked for a remake of the blind after sending them pictures of the "bone" sample they had sent me next to the shade I received. The pictures clearly showed that "bone" was a whiter color than the shade labeled "oyster white".

After a few weeks of back and forth, I received a second shade, but it was the same color as the first one. I kept asking for a shade that matched the "bone" sample they had sent me, but they kept telling me that the factory didn't have any other color. Eventually, they offered me a choice between a refund if I sent the shade back or a discount if I kept it. Since I needed a shade for my window, I took the discount.

However, I was disappointed that I never received the color "bone" that I had ordered from their website. It seems that their samples are from an old source and the new factory source does not have the color they are still advertising. So, if you're considering buying from Blindster, be aware that the color they send you may not be the color you ordered from their website, even if you get samples ahead of time.

Overall, I was satisfied with their customer service, but I wish they had been more upfront about the color discrepancy. It was frustrating to receive two shades that were not the color I had ordered. Despite this issue, I would still consider buying from Blindster in the future, but I would be more cautious about the colors I choose.

I recently purchased some blinds from Blindster and have mixed feelings about my experience. On the one hand, I was able to get a competitive price by using a 50% off promo, which was great. The mechanism of the blinds also seemed strong and durable.

However, I did have some issues with the workmanship of the blinds. When I received them, I realized that the length and width of two of the blinds had been mixed up, which meant that they had to be replaced. Unfortunately, this process took five back and forth emails with customer service, who were abrasive and argumentative. It was not a pleasant experience.

Furthermore, the blinds themselves were not of great quality. One of them had the string holding the blind incorrectly strung and wound around another string, which was frustrating. The cutting of the blinds was also done with the wrong or very dull saws, which meant that the ends were heavily chipped. This resulted in the blinds being full of plastic chips from cutting, which got all over the place. I had to carefully vacuum the house after I hung these, and even had to vacuum again when I received the replacements. The replacements were also littered with hairs and other debris, which made me wonder about the cleanliness of the factory that supplies these blinds.

In terms of the texture of the blinds, there really isn't any. You could call them plastic blinds, but I'm not sure why you would call them faux wood. When ordering inside mount blinds, the valances are cut the width of the blind and you are not given a choice of this. Since the top part of the blind is flush with the window, I would have liked the valance to be a little wider so you did not see the metal mechanism box. It would be nice to have a choice in this matter. Additionally, the valances showed a lot of chipping where they were cut, which was disappointing.

Overall, I would not recommend Blindster. While the price may be competitive, the workmanship and customer service leave a lot to be desired.

Prices were pretty good, but I gotta say, I was pretty bummed out about a few things. First off, I couldn't get any cordless honeycomb shades that were narrower than 18 inches. I mean, come on, I've got two windows that are only 16 inches wide, and now they're gonna look all weird and out of place. Not cool, Blindster.

And then there's the color issue. I specifically ordered the whitest white shade they had, but when I got 'em, they still looked kinda off-white. Turns out, the bottom piece is beige, which just seems like a weird choice to me. Why not make the whole thing the same color, you know?

But the biggest problem was that the site didn't say anything about chopping half an inch off your width measurement. I guess it's for the brackets or something, but honestly, the brackets would have fit just fine with less space. Now my blinds are all awkwardly smaller than my windows, and it just looks weird.

That being said, I gotta give props to Blindster for their customer service. They responded to my issues really well, even though technically some of the information was on the site already. They gave me back 50% of my purchase price, even though I didn't ask for it. So while the product itself was just okay, the customer service was really great. In a world where good customer service is hard to come by, Blindster definitely stands out.

I recently bought a couple of roller shades from Blindster and I have mixed feelings about my experience. Firstly, one of the shades was exactly what I expected, but the installation instructions were not very clear. The instructions that came with both shades were for different brackets, which was a bit confusing. However, I was able to figure it out while waiting for their response. It took them a full week to respond to my first inquiry, which was a bit frustrating.

The second shade I received was not as expected. It was full of wrinkles and creases, which was disappointing. I contacted Blindster and they asked for photos, which I sent. However, it has now been 10 days and I have yet to hear back from them. This is not the kind of customer service I was hoping for.

One thing to keep in mind when ordering from Blindster is that if you order motorized shades, they only ship one charger even if you order two motors. When I asked for a second charger since the shades are in completely different locations, they said they only ship one per order. This was not mentioned on their website and they don't charge any less for additional motors. This was a bit frustrating as well.

Overall, I was hoping for a better experience with Blindster. While it may be less expensive than other window shade suppliers, you get what you pay for. The customer service was lacking and the quality of the shades was not up to par. If you're okay with these things, then Blindster may be a good option for you. However, if you're looking for a perfect shade the first time around, I would suggest looking elsewhere.

This review is all about my experience with Blindster's service. I haven't received the blind yet, so I can't comment on its quality. I reached out to Blindster on June 1st, five days after I expected the blind to arrive. It was then that they informed me that the material was on back order and would arrive at the factory in 9 days. They assured me that my blind would be made immediately and shipped. I wasn't too bothered by the back order, but what bothered me was that Blindster didn't contact me or update my order status. However, I must mention that they gave me a 10% discount for the delay, which I appreciated.

Fast forward to June 21st, and I still hadn't received the blind, nor had I received any communication from Blindster via email or order status update. I decided to call the company, and they informed me that the fabric had arrived, but they couldn't give me any information on my blind. They suggested that I call back in a few days. I called again on June 24th, and the representative told me that I should receive shipping information on June 27th. I'm waiting to see if that happens.

The phone representatives have always been polite and apologetic. However, if the company had kept me informed without requiring me to initiate and call back for information, my rating would be higher.

UPDATE: At 5:50 pm on June 27th, I received a note from Blindster refunding an additional 20% due to the additional delay and lack of communication. The refunds show that the company is responsive, and I'm bumping up my review to "Average." I'll update again when the product finally arrives.

I recently purchased four mini blinds from Blindster, each measuring 36 inches wide by 60 inches tall. My family and I decided to switch from pleated shades to mini-blinds because we wanted to be able to easily adjust the lighting in our home by simply changing the tilt of the blinds, rather than having to raise or lower them completely. We expected these blinds to last for at least five years.

Unfortunately, within just one week of installing the blinds, one of them stopped tilting and was stuck in a closed position. I contacted Blindster via phone and email, and while they were responsive, they were a bit slow in their response time. They requested that I take pictures of the faulty blind and explain the issue multiple times, which I found frustrating. I mean, how many times do I need to say "the blind has stopped tilting"?

Upon taking down the faulty blind, I discovered that the connection between the string and the tilt bar was poorly designed. The nylon material was about as thick as a business card and clipped over the steel tilt shaft. I expressed my concerns about this design flaw to Blindster and asked how these blinds could possibly last even a year. Their response was, "We nevvvvver have this problem."

Despite their assurances, they sent me a replacement blind, which took about a month to arrive due to Covid-related delays. When it finally arrived, I was disappointed to find that it was bent 30 degrees in the middle. While this wasn't entirely Blindster's fault, better packing could have prevented the damage.

To make matters worse, within the next week, a second blind's tilt failed, followed by a third two weeks later. We're now three months in and only one of the four blinds is still functioning properly. That's a 75% failure rate!

In my opinion, these blinds are abysmally designed and not worth the money. I would strongly advise against purchasing them.