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Black Arrow Express / product I didn't received

So Black Arrow texted me about the delivery of my item. I waited for it, they even provides a name of the delivery man in Shopee. At first it said "Consignee unavailable" so I let it pass because I know they will deliver the item again. Maybe I temporarily out when they came so I thought it was my fault. The second time they provided a different name so I waited for a whole day now and no one arrived. I saw the update saying "Delivery refused by consignee" and I thought how will I be able to refuse it when they didn't even go to my address in the first place???

Black Arrow Express
Black Arrow Express

Cl
Sep 11, 2019

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