Internet survey scam
I was ripped off by a company called TeaCuppa who refused to refund a broken porcelain cup they sent me, so I wanted to write a bad review on Bizrate which is hyperlinked on their website. I was unable to so I contacted Bizrate/Shopzilla. Shopzilla/Bizrate informed me they were redoing their online survey forms. They said that they would email me a two-part survey that I could fill out and send to them, and my unfavorable review on TeaCuppa would appear on Bizrate reviews attached to the Teacuppa website. After filling out the first half of the Bizrate/Shopzilla online survey that they emailed. I was FORCED TO BUY MAGAZINE SUBSCRIPTIONS THAT I WAS NOT IN ANY WAY INTERESTED IN BUYING! There was no way for me complete the first half of the survey without BUYING THESE USELESS MAGAZINES. I ended up not submitting the survey, but I want the public to be aware of the obvious scams and dishonesty that companies such a TeaCuppa, Bizrate.com and Shopzilla represent. They are ripping off customers when they can get away with it.
Overcharged for magazines
I was suppose to get 4 free magazines( for filling out a survey for shopping at Inksmile.com) for S&H of 2.00 each, but my credit card was charged 43.oo, 57.00, 22.00, & 26.00. Juanita Fuller ([protected]@aol.com)
The complaint has been investigated and resolved to the customer’s satisfaction.
did the same to me recently-December 24 and 27th 2011. My bank account overdrawn $134.15 due to the Bizrate/Synapse scam. they are in it togehter. The Attorney General needs to get involved. See my story at ataleofcaution.
Dear Juanita,
Thank you for your response. We're sorry to hear that you are having problems with the magazine offer. Bizrate provides the magazines in tandem with our partner, Synapse Connect. It is an optional "Thank You" for taking a survey about an online merchant.
Synapse is always happy to help with any issues that may arise. They can be reached on their dedicated bizrate hot-line at [protected].
You can also send them an email here:
https://www.magcustomerservice.com/wss/032578/home.do
If you have any further questions, please feel free to send us an email at help@bizrate.com
Best,
The Bizrate Customer Service Team
False Representation
Bizrate baited me by saying I would get $100.00 if I filled out their survey. After I filled out this survey, I was switched to an offer to subscribe to four magazines "for free." But they weren't free. They were $2.00 each. And THEY WERE AUTOMATICALLY RENEWING, (at much higher prices.) I know from past experience that it is almost impossible to get thi...
Read full complaint and 10 commentsfalxe magazine order
The company TWX 36 WWJK operating on behalf(according to them)BizRate-Took it upon themselves to order 4 magazines for me. Go into my bankaccount. Takeout funds to cover same. Then tell me it would 72 hours to refund these funds. I told a supervisor Ashley Brown to cancel 2 magazines that they were getting ready to charge me for. At no time did they say that the items were ordered by me. Only that this was something offered. I consider this stealing. The phone number for TWX is [protected] be prepared to go thru a machine. Just keep hitting the O button to get a person. Iam livid about the highhanded manner in which these crooks acted.
The complaint has been investigated and resolved to the customer’s satisfaction.
see my complain at ataleofcaution-Synapse working with Bizrate and gives you all these different phone numbers. A bunch of crooks.
Bite and switch scam!
I (and i am not alone, google it) finished a purchase at UGGAustralia.com and when i completed my transaction a popup came up (very professional looking, not a bad advertisement) claiming it was doing a survey for ugg's website. it stated that if i completed the online survey i would be rewarded with $100 worth of magazine subscriptions, free if i just paid...
Read full complaint and 18 comments
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 29, 2025
I a receiving a load of crap commercials from you and your associates and I cannot eliminate them from my system using the "unsubscribe " box. How do get rid of your garbage?
Ralph martini
Both bizrate and shopzilla are nothing but scam companies, they sell your info and then you wonder where all the ###ing junkmail is coming from. I emailed them one time and it all stopped. Two weeks later it started again, and now when I email them they don't respond.
It appears that there has been a misunderstanding about the survey process. The magazine offer would not have appeared until after this customer hit the "submit" button on the first part of the survey. The magazines are an optional "Thank You" for taking the survey. Customers can refuse it by closing the offer window at any time.
Many customers enjoy this offer. It allows them to receive the magazines they love, complements of bizrate with an additional one-time processing fee of $2 each. It is also risk-free in that they may cancel anytime within 1 year for a refund by calling [protected].
We sincerely apologize for any confusion regarding this issue. If there are any questions, please refer them to help@bizrate.com. We will be happy to assist.