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Bigger Booksbook order

1
M Dec 18, 2018

Run as fast as you can away from this business. I ordered a book from the company and was immediately charged for the book and shipping. Two days later, the company advised me that it did not have — and could not get — the book I ordered. The company then refunded the price of the book but has refused to refund the shipping charge. I have contacted the company twice, but it insists that it cannot refund shipping charges. It takes this position even though, as I have twice pointed out, it never shipped anything. What a racket. With this pattern, it seeks to steal money from customers by taking orders for books it does not have, and then keeping the shipping charges for items it never ships.

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