The complaint has been investigated and
resolved to the customer's satisfactionResolved Bi-State POS — Bad business practice, poor service
resolved to the customer's satisfaction
Bi-State Point of sales solutions
I have recently purchased a P.O.S. system from them and these people give service a bad name. They came to install the system without having the menus programed and without the necessary hardware to complete the job, months later I still do not even have wall plates for the cat 5 cables to connect to. I let them temporarilly run the cables on the out side to be able to function but thse guys never even had the necessary equiptment to begin with. I have asked them to get the software issues corrected with my delivery drivers and their response was for me to wait for them to contact the software company that wrote the software and get a solution, of which Im still waiting months to get even a phone call to keep up to date. They sold me on the idea they were local and have been around a long time doing pizza restaurants like mine and yet basic functuality of this sysem is showing otherwise so I have contacted the software company myself and got no where execpt to find out that Bi-State was new with them, so the sales rep lied about their experience with this software and set up. I have had computer programers tell me it looks like we were a beta test site for thes people. We have yet to settle this nightmare.