Bell Brother's Heating and Air
reviews and complaints

On the day they installed my new furnace and a/c, they had to turn off the gas. They turned the gas back on for the furnace, but did NOT relight the pilot on my gas water heater. Next day, no hot water. Called them and they sent someone out. He still didn't mention that the pilot needed to be relighted. Finally called PG&E and they came out relighted the pilot for me. I was very unhappy. They were also installing new heating ducts. They arrived and removed the old ducts. Unfortunately when they started installing the new ducts, they didn't have the right material or enough of the right material. I had no heat overnight on a very cold night. Next day they came back to finish installing the ducts. When they went to install new air intake ducts, they had the wrong size of duct. They had removed the air filter on one of the vents the previous day and it was clearly labelled as 14x20. They had 14x25 instead. Who made the mistake I don't know, but it was one more irritation. They did go back to the warehouse and get the correct size of intake ducts that afternoon and completed the job. The workmen were nice, but the communication between the installers and the warehouse or whomever, seemed to be lacking. The third party instruction went fine and the final inspection has been completed.

Hello I was visited by Bell Brothers on 5/16. I'm a club member due to past experiences with previous techs I decided to sign-up. Last Saturday the tech showed up and proceeded to service my HVAC system. However because of the quality of service from past technicians I knew what they were suppose to do. I don't want to mention service tech by name because my grandmother use to say "if you can't say anything good about a person, don't say anything at all! LOL Being familiar with what was supposed to be done, this guy fell far short of the kind of quality service I get from Bell Brothers. I wont get into details but I had to ask repeatedly what about this? or are you going to check that! It appeared he had somewhere else to go in a hurry! Long story short my service call was incomplete and lacking. 10 mins later he was back at my door! To my surprise a quality Manager was with him! MIKE W was my hero! He stayed and had the tech re-do and perform the quality work that I had experienced in the past from other great technicians. MIKE W was a God sent! His knowledge and professionalism surpasses his friendly but take care of business attitude! I advised him that I had referred others to Bell Brothers, and now after Saturday will be sharing this story to others. We both agreed its better not to just make a sale off of a person,but treat that person fair and right and you will have a customer for life! Thank you so much MIKE W of Bell Brothers!

I have used *** Brother's for over a decade. They are always courteous and take care of my house. They stand by their warranties and workmanship. I had a leak in a major component of my HVAC go out in the middle of summer. It was just under warranty (for parts and labor). They came and recharged the system multiple times for free while waiting for the part. If you are part of their club, they will do an inspection of your plumbing once a year. They often find something that needs replacing, but that comes with an aging house. They are the "no surprise guys" but be prepared for sticker shock with the first quote. However, the quote will not suddenly go up later like other companies may do. My advice is to join their club so you get your two yearly inspections. If you get anything replaced, ask if there is any component that will need regular replacing. I have an air scrubber, which works wonders for my allergies, that has a UV bulb that needs to be replaced every few years. I knew about it so I can plan it. My newish water heater has an expansion tank. I was not told that this tank needs to be replaced every few years as well. I was not expecting the *** to replace it. My tech said he was going to make sure he mentioned that in their next weekly meeting so everyone will remember to let their customers know that it is something that needs to be replaced every few years when they recommend a new water heater. One of the things I love is that they are constantly training and trying to improve their service.

Not good. After my 25 yr old *** blew out during last weeks heat wave it was clear I needed a new system. *** was my first contact and I dealt with their rep ***. After I was quoted a very high price over $20,000 and told the only HV*** system available was a Day and ***, I asked the rep three questions. First I needed all work done with one week as I have elderly animals in my home. He assured me after checking with his office that all work would be completed by the following Friday. Second, I asked if other HV*** units besides Day and *** were available, and was told no due to supply constraints. Third, I asked Mr *** if his quote was competitive and would other companies offer the same job got thousands less.He assured me the price was competitive and I would not get a quote much lower.After signed a contract, within one hour I received an email from *** stating the work would not be completed by the following Friday. I contacted two other HV*** companies for bids and did not tell them about Bell*** quote. The first company offered a quote $3,700 less than ***. The second company provided a quote $5,700 lower than ***, offered me a choice of three different units and said all work would be completed within two days of signing contract. I immediately cancelled my *** contract and signed with this company that did everything promised as scheduled.So the *** rep either misrepresented or flat out lied to me and tried to *** me for thousands of dollars more for an inferior HV*** system.

Technicians are getting lazy! The last technician that was here to do a yearly air condition maintenance left the capacitor wire disconnected inside the heating unit. Little did I know my air conditioner was running outside for almost two hours. The fan inside the unit wasn't running due to the wire being disconnected and laying against the metal wall which the technician that came the next day said he was surprised it didnt spark a fire! I noticed it was getting hotter in the house so at that time is when I heard a humming noise in the hallway. I quickly unplugged the inside unit but still heard the air conditioner running so I shut the unit off at the thermostat. What if I had left my home would I have come back to a burned down house? The last technician before this came out to see why the unit wasn't cooling. He checked the air conditioner then the inside unit to find a leak at the coils. Because the cost to replace the coil unit is over $2,500 I asked him to show me proof there is a leak at the coils. He said to me there is a leak because his tool is reporting that is were the leak is. Then was trying to take a picture but for some reason he couldn't get a good picture but would never show me. UGH my trust in this technician was getting worse. He then went to the air conditioner to refill with coolant. After he left I went out to the air conditioner to find the cover and caps left off. Lazy! We as home owners spend thousands of dollars for a HVAC's and would appreciate that they are maintained properly by a service provider especially a well know company like *** Brothers.

My wife and I used *** Brothers as we had our windows and *** system installed in 2017 through Y-Grene. We paid over $30,000 to *** Brothers. The sales person, installers, and technician were fantastic. However, the first year after my service I noticed issues with the air getting above 80 degrees during hot days. I made several service calls and followed the routine maintenance as a club member twice/yr. I was told my unit was fine by multiple technicians. Fast forward four years post pandemic and my compressor isn't coming on during a heat wave. I call dispatch and I am told *** no longer services my area in ***. I tell the dispatcher that I was told that as a club member I was covered. She then mentioned I was no longer a club member. I asked if I could be reinstated, as we were not allowing anyone in our home during 2020.She then said technicians could come out in Aug. I asked if we could get anything sooner as the compressor was not working; to which she scheduled me for the same day. She then called back and said the technicians were not only not coming that day, but I would be charged a $99 dispatch fee as I'm no longer under warranty and parts and labor. This is unacceptable. If you can accept over $30,000 from a customer and then discriminately decide not to service them based on area, then your company should not be allowed to participate in Y-*** contracts. *** Brothers literally passes *** in order to service ***, how is that fair. More importantly I paid them for a *** system and was told there was a 10yr parts warranty on that unit, and four years after installation the warranty doesn't exist? "

So, after calling a few different companies and getting different quotes we settled on *** Brothers. They came out the next day and the technicians were great. They found the leak in the *** unit which was causing the whole problem in like a few minutes. gave me a quote and by that night i received the written diagnostic report and quote. But the *** was the *** DEPARTMENT. In antiquate service. After I called the next day to schedule repair service, they told me they didn't have any openings till the following week, i told them i wanted service as soon as possible as its getting hot. They booked me for Monday, only to cancel a little while later, and then booked me for Tuesday morning. WHen i called to verify where they were on monday morning, i also wanted to confirm that they will be able to finish the job. and they didn't know if they could complete the job so they told me they would call me back. Long story I spoke to 3 different customer reps. ( i don' t even know why) then i received text and email confirmation that the tech was on his way. a few minutes later the tech called and told me that i was moved to the next day on the schedule. WHAT!? called to speak to a manager who in the end apologized and rescheduled the tech to come out right then. and offered a $100 discount, for all the headaches. *** was great and performed great service. *** works, but then when i checked the invoice i was charged another $99 for the diagnostic fee. which i had already paid for the last week. Called them back and now i have to wait 2 weeks for them to approve and send me a refund check. instead of just refunding my credit card! crazy customer service. super unprofessional and just altogether not a good experience, they lack proper communication skills. disappointed as i really like the tech and service performed, but nothing else. "

Just had our 17 year old HVAC and ductwork replaced by Bell Bros. (My mother's house, as well as my brother's and daughter's house, here in Folsom, had HVAC/ductwork completed in the past, so I was comparing prices against their homes.) I received a quote that included generous discounts so I was happy and signed the contract. Once work began, I was informed by the lead installer that portions of the ductwork (farthest runs from the garage where HVAC unit was installed) couldn't be reached without tearing out a wall. I was assured by the technician that since those runs (31 years old!) haven't seen daylight, and where completely closed off, they would probably be fine. Bell Bros then gave me an additional price reduction since that area did not get new ductwork. Made me happy. (Crossing my fingers that this old portion of ductwork will last another 30+ years!) The lead installer is an outstanding individual; very professional, courteous, and most of all, patient when answering my questions during the install. His assistant was also a very pleasant and courteous professional. From start to finish, they arrived on time, did their job without causing any disruption to our daily routines. Excellent work ethics from them both! Got the job done in two days! Quality products, quality workmanship, and above all, they stand by their products and work. (The one minor glitch concerning non-replacement of some ductwork and a subsequent price adjustment was handled by a sales manager over the phone.) Despite my "mild" irritability over the phone, this manager kept his professionalism, listened to my issue, and calmly assured me that a price adjustment was understandable and issued me a price adjustment to my satisfaction. Overall, from sales to installation to pricing, Bell Bros lived up to their guarantee of their product and workmanship. Excellent company!

Bell Brothers scams people into service agreements and fails to follow through. 10 years of service on my minisplits and not once we're they actually cleaned professionally like the agreement stated. *** was the last representative here and was by far the rudest as well. Almost knocked pictures from the wall as he drug a hose through the hallway bouncing it off the walls and around corners. He spread his tools out on top of my bed and tossed his garbage across the room. He brought 2 cleaning kits but used the same one on 2 systems. Carrying a dripping soaked kit from upstairs to downstairs. He commented that the system was a cheap model and the remote was backwards. He actually said I needed to hit the minimum heat button to use the a/c side of the mini split. Said he was going to write down that I confused the system by pushing buttons to fast. Like after 10 years of using it I didn't know how it worked. He told me he wasn't able to get the cover clipped down correctly and someone else would be coming out to fix that. Couldn't wait to leave and said the office was probably expecting a call from us right now. Tried making me sign a blank screen saying he would fill it in later. Then when I refused said don't worry about signing it, you aren't paying for it anyway. When he left I went to see if both a/c and heat functioned and neither one even turned on. Called the no surprise guys office and they had him return. Of course he wasn't happy and blamed the system not working on me confusing the system by pushing buttons too fast. There were error lights on and he figured out what he did wrong, fixed it and left as fast as he could saying someone would call and schedule the guy who would be clipping the covers down properly. No one ever called, and I don't expect them to ever call. Do yourself a favor and don't pay for any service agreements from the no service guys!

Due to my home AC not blowing cold air, I contacted *** and scheduled an appointment for a technician to conduct a diagnostic. I was informed that the visit would cost $99. On 05/11, we had a technician from *** Brothers conduct the initial diagnostic. I was told by the technician that more than likely (90%) the leak was coming from the *** in the attic. After the technician inspected the *** in the attic, he stated that he could not feel any residue or moisture coming from the ***, however advised that a leak test would be needed to confirm where I had a leak. I asked the technician how much refrigerant would cost me. I was told that 5lbs of refrigerant is $1000.00. Knowing that other company's charge a lower price, I respectfully told the technician that the price was too high and that would continue looking for an additional AC company.I immediately reached out to another company and scheduled a second opinion appointment. On 05/12, the other companies technician conducted his test of the refrigerant pressure and found the compressor was not running. The technician installed a start capacitor in attempt to unlock the compressor and the compressor started up. The technician showed me the device with gauges and explained to me that my refrigerant pressures were right where they needed to be. My home immediately began to cool and I no longer have an issue at this time with my AC.I contacted ***'s and explained that I was given a false diagnostic and that it is not fair that I have to pay a fee for false information. After providing all documents to prove that their technician was wrong in his assessment, I was advised that I would receive a refund. However, that refund never arrived. I made multiple attempts to contact the company with negative results. Don't bother with this company because they're main objective is to sell you heating and air insurance. "

Would NEVER use *** Brothers again. They act very shady, refusing to give a detailed receipt showing how they reached the very high price for installing a water heater. They said it's the same price for everyone so no one gets *** off with a lower price. they told me the permits of $300 is included in the price, after two months of no inspection I called the City. They said *** Brothers never pulled permits, I asked how much the fee was and it was only like $47.00! On installation I was told every it would be a 2 man crew and only one showed up. In lifting the heater up on the raised base he scraped some stucco finish off and never told me. In emptying the old tank down by the curb all the inside rust water ran out then he brought it back up my slanted driveway I guess to finish letting it drain leaving a huge rust stain all the way down my driveway. The installation was s*** They used the wrong gas connection, they did not ground it, the relief line was sticking out so much it blocked the doorway enough so that I couldn't get past it in my wheelchair. I had to call them back two times to make the corrections and clean the driveway. They never repaired the base. I had to call the city for inspection myself, it passed the second time telling me these guys don't really know what they are doing. I am an older disabled guy in a wheelchair and told the estimator I felt the estimate of $3,500.00 was super high but he convinced my that for the very best American heater, the very best installation, the very best warranty is a fairly cheap price. He also promised a detailed receipt upon completion.Nothing he said was true. I priced the *** heater and it goes for $800, the parts at the most another $500 at the super stupid high price ,so, they want me to believe that installation is $2,000.00? Almost sounds like price gouging of a disabled senior citizen. By the way, over the last 6 months or so I have called dozens of times all go ignored.

We have had a contract for *** and Heating inspections every year for about 5 years. Every tech has been clean, polite, and cleaned up after themselves . Wore shoe covers and removed them each time they go out to the truck. Out system is about 8 years old and working perfectly. Every time they come out they have told me that all was good. Last week a technician that I had not seen before showed up. He was polite etc. as they have all been. I had to leave and left him in my home with my wife. She called later and said that the tech had found a problem with the capacitor in my attic unit and that my compressor needed a "soft start" component so that it would not wear out prematurely . This was around $600 plus and my wife gave him the OK. When i came home he was still there, stated some numbers on the components that revealed they were not performing well. He stated that he would have the charts and numbers in by online summary of his visit. He then stated that we should get an ion cleaning system or our blower motor would stop working soon. He they went on with some mumble jumble about how the ion component would clean my ducts etc. He charged $1200 for this. On line the exact units sell for under $500 and can be installed in just a few minutes. Granted, *** needs to make a profit but this seemed a bit excessive. The *** for my inspection cost me $1,800. He had me sign several places on his *** explaining it was just for the OK to do the work. Reviewing the on line account later, I saw that I had the option to have the ion cleaner removed within 5 days if I was unsatisfied . I then saw that one of the forms I signed was a waiver voiding the 5 day period because it was an emergency. He never informed me of this. After he left I just felt like I had been a bit bamboozled by this slick technician. This was the first sour event I have had with *** and I am currently discussing this with them. Certainly I do not want that particular technician in my home again.

We had a new tankless water heater and Halo purifier installed. The installation went well and was completed on July 2. We have no problem with the installation. In fact the installation team was courteous, knowledgeable and thorough. The problem came later. Keep in mind that the job was paid for, per contract, when the installation was complete. First I got notified by the credit card I used that I was over my credit limit. Now, I had checked with the card ahead of time so I knew I was well within my limit. It seems that *** billed me twice at $13,330 each. Of course, this put me over the limit. Now, this is the card I use for all of my recurring bills, so I was in a real panic. I contacted *** and they reversed the duplicate charge right away. Of course, these things can take 3 to 10 days to be resolved by the credit card. It took 3 hours on the phone with the credit card company and various creditors to straighten things out. That was problem #1. Problem #2 arose when the installers had to knock substantial holes in several walls for the plumbing. That was not the problem. The problem is that they did not cover the holes when the install was done. We have cats and they would have had a great time in the walls and under the house. Luckily, we have a motorhome in our driveway so there was a place for them to stay while we (the homeowner) covered up the holes with cardboard. We were told that the holes would be patched at the same time as the inspection, but they were not. Now we have been told that a sub-contractor will replace the drywall. I should note that I specifically asked up front if they used sub-contractors and was told no. We have had a bad experience with sub-contractors and mechanics liens in the past. Now we are sitting here with our cardboard covered holes waiting for the sub-contractor who has not contacted us yet. Since this has already been paid for, *** has no incentive to complete the job. My advice is do not pay until the job is totally done!

Here's the good, the bad, and the very ugly! First. I had three estimates from well-known *** companies. The good! *** was by far the best at the information and sales end. *** explained everything exceptionally well and did calculations on the heat load on the exterior walls. No one else did that. He was very informative and an excellent representative of *** Brothers. He gets five stars! Another receiving five stars is ***. He is the tech supervisor who came out twice after I had a huge problem. He too was informative and fixed the problems immediately after speaking with me. I'm in Stockton and he's in the *** area, so I appreciated his promptness and willingness to "make it right." He even stopped by a second time on the first visit before leaving town to make sure everything was working properly. He couldn't reach me by phone so he took the time to come by an see if the job was done properly and to my satisfaction. Again, five stars! Now the bad! And it's very bad. The installers arrived on time and did a fantastic job of keeping their work area clean. They covered the hallway with tarps and took extra care in removing and installing the old system. I appreciated their diligence. Now for the bad on the install. The tech used the wrong circuit breaker at the panel box resulting in a very serious problem. The pool pump was off Thursday and Friday because of the install. When the breaker was wired, it wasn't wired correctly. As a result, the pool pump wasn't working. I called first thing Monday morning and *** the supervisor came Tuesday morning and corrected the problem. However, the pump was not working for five straight days resulting in a green pool. I had to get the pool service out twice to add chemicals and deal with the algae problem. Of course, no one could swim either. Who wants to swim in an algae filled pool? When the pool finally returned to normal on the following Thursday, there was a huge stain in the deep end as a result of the failed pump. The pool was replastered just two months earlier and was in pristine shape. There was no stain until *** wired the breaker wrong resulting in a pump that had no power. While the install of the *** and furnace was excellent, clearly the tech made a huge error. He finished on a Friday afternoon and didn't check to see that everything was in working order before leaving. Had he done that simple check, this would not have happened! The reality is that he used the wrong breaker and wired it wrong. Not only that, he KNEW that it was the wrong breaker and he wired it in anyway never checking his work. So this is completely unacceptable and clearly negligent on the tech's part. I will not use his name. *** knows exactly who is responsible. *** came out to correct the mistake. He made EVERYTHING work as we wait for the proper circuit breaker. So I give 0 stars (I'd give less if possible) for the install although the techs were clean and friendly. I do question their competence and commitment to ensuring the job was properly completed! He got the *** working at the expense of the pool pump. If he took the time, he would have checked that everything was working before leaving. The result now is a huge stain in the newly plastered pool as a result of a poor wiring job. The final rating of two stars is the result of the mistake at the breaker. Larger companies have too many layers and there was also miscommunication about sealing the ducts in the attic. The techs were not aware of that particular job as it wasn't on the work order. I immediately contacted *** and he straightened this issue out. However, had I not questioned the techs at the beginning of the install, this would not have been taken care of. I was told they all needed to be taped, so had I not questioned the tech, that would never have been caught! *** has made good so far on their promise to make me satisfied. I'm not sure how they will satisfy me regarding the stain in the pool as a result of a botched circuit breaker that is clearly on them! In summary, as with everything done by a contractor, the buyer needs to be on top of things and question everything. My first mistake was having the job start on a Thursday and ending Friday afternoon. Everyone is in a big hurry to start their weekend. Corners are often cut in the rush to finish! I should have waited until Monday to start the job. That wouldn't have changed the tech putting in the wrong breaker and the resulting pool pump problem. However, I would have caught it two days earlier and possibly prevented damage to the plaster. *** would certainly get five stars if the tech hadn't knowingly put in the wrong breaker. *** and *** have gone beyond to try to rectify the problems I've encountered. I guess I will test their "No Surprise Guarantee." I'm certain I'd be writing a much different review had the install be done properly. I paid $14,000+ for a professional job on all aspects of the purchase.

We spent $25K on an HVAC. System in July 2023. The zoning does not work. A tech came out, could not fit in the attic but thinks it is an issue with the baffle(?). He said someone else would come fix it - no one has called. Because the zoning doesn’t work, the system runs fairly constantly and our resulting utility report was $775. A week later I called to be told they ordered a part, no projection on when this would be in or scheduled. This just the latest of a series of missed expectations starting at the time of installation. I’ve made several calls, asked to speak with a manager and am constantly refused - they won’t provide a name, a phone number or an email address. For a company that promotes their service as top notch - one has to wonder why you guard your management like a state secret. I’ve asked to be called back and nothing. The “no surprise guys” have surprised us with their poor service.

I have tried on several occasions to contact Bell Brothers to formally request that they stop sending me unwanted, and unsolicited letters in the mail. I have tried returning the letters to sender. I have tried filling out their contact us form - Formally requesting to be removed. So far nothing has worked, so I thought I would attempt this route for a final resolution to this issue.

ON Aug 21st ***. came to my house to diagnose the problem with the AC cooling. He quickly diagnose that the compressor needed a new capacitor to be installed. I agreed to have a new capacitor be installed. However, I balked when he said the cost of the capacitor is $348.00. I knew beforehand that a capacitor for this Trane compressor was about $50.00. I mentioned this to ***. He then recommended that I join the Bell Bros. club membership to get a discount. I liked the idea of a discount, but not to join the club membership because I am in the process of moving. I had *** installed the capacitor, and I agreed to the club membership. That Friday was the end of triple digit temperature and we were going into another week of triple digit temp. My wife is 87 and I am 88. Our health is more important than money. My complaint: 1)charged price capacitor is $348 vs store price $5.91. is this price gouging? 2) on the receipt he miss labeled capacitor(P3x(T) dual capacitor. Store cannot find any capacitor with that description. Real description is Titan pro, motor run capacitor.3) got me to join the club by raising the price of the capacitor. Are any of the 3 things I mentioned unlawful/ unethical?

Our annual HVAC Inspection was performed on August 8th,2020 and the technician found the unit was low on Freon, he added 4+ lbs. to the AC system. he said he suspected the coil was leaking and added dye to determine if his suspicions were correct. during his inspection, he said the Air Scrubber bulb had burned out, was not under warranty, and was $350.00 to replace. He said not replacing it would not affect the performance, so I declined replacement. He advised someone would come back to re inspect the unit. August 28 a tech re-inspected the unit, showed us a picture he had taken of the coil, the dye test showed evidence of the leaks. He said they will order a replacement Coil and when it arrives, will schedule a return to fix the AC unit. Two weeks later I called and was told the part is on backorder and call me back with an update, no one has ever called back. Mid September the AC began making a High/Low rumbling noise, so after calling, I was told they were sending a warranty technician. He arrived on Sept 21st, listened to the noise and explained that the new freon is a two part freon and has leaked out again at different rates, causing the compressor to make the hi/low groaning noises. He did not resolve anything. Subsequent calls were vague about whether the replacement for defective part had ever been ordered, would check with the warehouse and call me back. Again, no one has ever called back. Since the original installation, August 2... August 3rd, the thermostat wouldn't program, and was replaced on August 7, it was noted the the original compressor had became noisy, was failing, and was replaced on August 14th. The local distributor (***) can get the needed part so it is not on back order. I paid a lot of money for a Lemon Unit from Bell Brothers who's only interest is Sell, Sell, Sell, not repairing what they have sold that is under their warranty, and the factory warranty. I want my money back!

My parents, *** and ***, notified me after the fact, that they had a tilet that would not stop running. They called Bell Borthers, who responded and suggested they replace the toilet, and quoted $1150. This toilet costs $300 at local Home Depot. Mom and Dad asked about just repairing it, to which they were quoted $826.95. My Dad is 86 and has dementia. He told me on the phone that they "had to get a new toilet for $80". I have the original work order and it shows that the workman replaced the shut off at the wall ($340), replaced the Kohler piston (($227), resealed toilet wax seal ($340), but deducted a coupon for $50 and a senior discount of $80, but added the dispatch fee of $49.95. I don't live near my parents but feel that I could have flown there and fixed this toilet for less. I also feel that these elderly folks were not given the best advise, as they could have simply paid the dispatch fee and be told that they could probably get this fixed at a more reasonable figure. The receipt does not break down for parts and labor, but the parts are priced online at Home Depot. The parts could have been acquired for far less than $100. Installing this toilet new, Home Depot states that it is about a two hour job. So even if you add a reasonable labor rate, this job could have been done for under $500. What's more, is that I called Bell Brothers and was told that the person I needed to speak to was unavailable and they would email him and he would call me. Several days later he did, and we discussed all of these issues I had with this service call. His response was that he would talk with the workman and call me back the following week (it was a Friday). To this day I have not received that call back. If nothing else, don't fall for that line. As far as resolving this, I'd hope that this business could refund some of this charge, or even provide some credit towards future work, as my parents have used Bell Brothers for heating/air conditioning taks, along with window replacements. These were return customers. It is likely the last time Mom and Dad calls Bell Brothers.

I called Moore Home Services for a small plumbing issue, and Bell Brothers showed up, saying they were now Moore Plumbing and that they would do the work. I requested repair of three leaky faucets inside the home and one leaky front yard hose spigot. I purchased one faucet set myself, and Bell Brothers provided the other two. The faucet sets go for less than $100 at Home Depot. I was not provided any prior estimate of repair cost, verbally or written prior to job commencing. When the job wrapped up, Bell Brothers took my credit card information and presented a receipt for service rendered of $4,212 for repair of three simple indoor faucet sets, and $7,105 for the "recommended" repair of the water service from the street to the front of the house. Another $4,500 was verbally quoted to repair the front yard sprinkler system, which was working just fine until *** from Bell Brothers showed up. *** stated that my front sprinkler system would need full replacement. In addition, I was sold the monthly service plan, at $19.95 per month for a one-year commitment. I am 85 years old, and live alone. My son worries that I was exploited because Bell Brothers and *** saw me as vulnerable and ill-informed on these matters. This is price gouging a senior, and I have asked my son to intervene. He is helping me to submit this complaint. He says Bell Brothers has engaged in elder financial exploitation, and fraud, and vandalism to a customer's property. When Bell Brothers left, they allowed debris from the water lines to clog my washer and one toilet such that there was little to zero water flow. I immediately called my VISA company, and my current understanding is that I was able to stop the charge for $7,105, and the $19.95 monthly fee, but $4,212 and a mysterious $472.95 has been paid to Bell Brothers. My Visa company further states they have asked Bell Brothers to respond to this dispute and that Bell Brothers claims all is fine and that they did a good job. I have now called on a new plumber from another company to assess the situation. He observed the following. The service from the street to the front of the house was fine. No replacement is needed. He fixed the sludge debris that *** allowed to clog the washer and one of the toilets. Additionally the new plumber found a water supply line to the front sprinklers cut off and buried under ground and he also found a sprinkler control unit had been kicked (it appeared) such that this component was suddenly broken. I have pictures of the damage Bell Brothers caused, and I have now paid the new plumber roughly $800+ to correct all the problems caused by ***, of Bell Brothers. I have authorized my son to call Bell Brothers management to discuss this matter, and he has done so. Although the front receptionist claims that a manager will call back, there has not been any return phone call. When *** left my home on Sept 18, 2020, I asked for his number and told him I would have my son call to discuss the charges. My son called Carlos, left message requesting a call back, and none has occurred.

Bell Brothers came to our house to perform semi-annual scheduled tune-up maintenance on our air conditioners. This was IAW a "club" membership. (I don't know if that is the correct term). Due to shoddy workmanship done (July ) by Bell Brother's technicians on the upstairs A/C unit (Fujitsu brand) they had not wrapped two of the copper A/C lines properly. The air coming into contact with these cold lines caused the moisture to condense, and that water continuously dripped onto the attic subflooring. Water eventually leaked into the bathroom ceiling drywall, and caused the paint to buckle & drop to the floor. I first noticed this on Sunday 8/4 & called Bell Brothers to report the problem. They did not respond to fix it. On 8-5-10 I called back, and got the same NON RESPONSE. i called another company (Performance Heating & Air) They responded on 8/7 & fixed the problem. Then I called ***l, who fixed the drywall, plaster, and re-painted. Total cost for repairs: $1.499.00 + On 9/6 I sent a USPS certified letter to ***/*** C/O Bell Brothers explaining the problem. That letter was a 2 page typewritten letter, including 9 pages of photos of the damage, and 2 pages of invoices. The letter requested a response from them not later than Monday, 9/21. If they did not respond by then, I would have to assume they are not taking responsibility for the damage their technician(s) caused, and I would go on the next step. A signature on the USPS green certified post card indicates my letter was signed for by Bell Brothers on 9/10. As of this date, 11/19, I have received NO RESPONSE FROM BELL BROTHERS. ALSO, PRIOR to this incident, we had the second of two tune-up maintenance visits scheduled with Bell Brothers for 9/5 at 8:00AM. In a phone conversation I had with an unknown female employee of Bell Brothers regarding the upcoming appointment on 9/5, this woman said Bell Brothers WAS NOT going to respond to that appointment, and they were also going to "drop" me as a customer. NOTE #1: During this maintenance "tune-up" visit, my wife overheard one Bell Brothers tech telling another that they needed to call someone else who knew something about a Fujitsu. Apparently the tech who responded also did not know anything abut a Fujitsu, as the tune-up on the Fujitsu was a total failure, as evidenced by the damage that was caused. NOTE#2: The reason the "+" listed after the $1,499.00, is because I would also like to be reimbursed for the 2nd semi-annual maintenance tune-up visit we paid for at the beginning of the year, and never received. I WILL BE HAPPY TO DROP OFF, OR MAIL TO ComplaintsBoard.com, THE 13 PAGE CORRESPONDENCE I SENT TO BELL BROTHERS. PLEASE ADVISE. Hindsight being 20/20, had I taken the time to review YELP reviews of Bell Brothers, I never would have hired them to do work on our HVAC system. Bell Brothers had 521 YELP reviews from 2009 to 9/6: 211-5 star; 35-4 star; 19-3 star; 40-2 star; 216-1 star. Now that is a real surprise from the "No Surprise Guys!" They had more 1 star reviews than 5 star reviews. Bell Brothers' CSLB contractor license #726129. Thank you for reading this explanation.