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Bel Air Veterinary Hospital

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Bel Air Veterinary Hospital reviews first appeared on Complaints Board on Dec 19, 2008. The latest review Apologies was posted on Jun 22, 2009. The latest complaint Apologies was resolved on Jun 22, 2009. Bel Air Veterinary Hospital has an average consumer rating of 5 stars from 2 reviews. Bel Air Veterinary Hospital has resolved 2 complaints.

Bel Air Veterinary Hospital Customer Service Contacts

1501 S Tollgate Rd, Bel Air, MD
Bel Air, Maryland
United States - 21015

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Bel Air Veterinary Hospital Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Bel Air Veterinary HospitalApologies

After Cleo passed away we, (and every other pet), were very upset at the time and as many people do, often times try to find "someone" else to blame. And having talk to Dr. Cook and Dr. Moore personally, we betterunderstood the situation and complications of Cleo's ilness, problems, etc. Yet they continued to see all of our pets without reservation. We have talked to the entire staff and have always gotten at least and more clear explanation to our question and have had them as our vets for close to 20 years. Therefore, we feel that knowing that each pet's life must eventually come to an end, and were promised by Dr. Cook himself that everything possible was done at BAVH, that they are owed our most sincere apologies because of our anger and and our effort for trying to find that "Someone else" to blame and we thank them for their efforts.

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Bel Air Veterinary Hospitaluncompassionate and unemotional doctor

    i took my cat in to be treated on a Saturday. we had to make the decision to put him down because of recurrent battles with urinary tract and bladder blockages. the decision was a hard one since our cat was a huge part of every second we were home with him. the doctor never asked if i wanted to stay with my cat while he was put to sleep, he didn't tell me anything about the procedure or what my options were such as having him put to sleep with me there or at our home, and he didn't give us options about what to do with our cat once he was put to sleep. the vet was unemotional and un-compassionate to the situation and didn't make me feel that me cat or i was worth his time. because of the vet i was not able to even say goodbye to my cat before the vet tech was ordered to take him away. if i were you i would seriously consider another vet in the area that is more compassionate and caring towards their animals and the animals companions!!

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      • Ba
        BAVH Employee Jun 23, 2009

        "Meagan" is not the real name and was not present - her daughter was. And the Vet did discuss options including for the pet's cremation or disposition because the pet crematory is located on the premises. The end of a pet's life is very sad and we are sure this person was upset as well. We try to provide excellent care throughout their pet's life - and do not even charge for euthanasia when that time comes.

        0 Votes
      • Sc
        scoregina May 19, 2009

        They've killed 2 of my pets there and we're never taking any of our other ones there

        0 Votes

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