Baymont Inn & Suites
reviews and complaints

I made a reservation at the Baymont inn and suites in Wichita Falls Texas. I reserved it 11 days in advance. hours before checkin they called and because I have the same area code as the hotel, they tried to make me pay a $200 cash deposit, even thought I used my credit card. They waited 11 days to tell me this. It was never on the website.

I would not recommend this hotel to anyone. I had to cancel the reservation and it put me in a major bind.

I booked at room at microtell hotel right outside of the villages florida. I reserved the room on a credit card. When I checked in I put the whole stay on my atm card. 1107.05. They were paid first day as soon as I got there. They left the entire charge on my charge card even though they were already paid! Can hotel do anything? No. Can my charge card do anything? (by the way i've called them and send them every verification of this. The. They mail me a paper saying. Sorry. Too late! Can you get ahold of anyone at cci hotel? Can you even find a valid number? No! They are a ripoff third party to steal your money! In the meantime I keep getting charge card statements ranking up late fees. Now trying to ruin my perfect credit!

As soon as we walked in our room we noticed it smelled like leftover food and the bathroom also smelled ...to put in bluntly like a dirty crotch. But we were excited to swim so we just changed right away and let the smell go and went down to the pool. After swimming for a while the pool got pretty crowded I would say probably 30 people so we were going to leave when we noticed there wasn't one single towel and like I said about 30 ppl in the pool with no towels. So I tried to use the emergency phone in the pool room to call the front desk and thankfully no towels was just an inconvenience and not a 911 emergency because the phone was disconnected. So I ran out freezing and soaking wet to get towels for everybody which was annoying but I was like maybe they are just understaffed. So we go back to our room and try to settle in when my 5 year old daughter says "mom there is blood on my pillows and blankets!" So I start checking the whole room and the whole room was literately covered in blood splatters. Not old blood that had been washed and turned brown not bright red blood that was fresh it was dark purple blood splatters that had to have been recent all over the room.the walls, windows, bathroom floor and shower curtain but worst of all all over the blankets and pillows my daughter climbed in.and as if the blood wasn't bad enough, the bathroom ceiling had black mold all over it dirt piles like it hadn't been mopped in months around the door way and diharea splatters on the side of the toilet.. it was absolutely disgusting and I have never experienced anything like it. We immediately packed our stuff and left. Yes we did get our money back but this was so foul and disgusting and who ever was responsible for "cleaning " that room should be held accountable. We were there Saturday November 27, 2021 at the walker location.

I checked in around midnight from a long drive. I was so tired I went right to bed. Then around 5am the diesel trucks that were parked out front in the parking lot at my door Woke me up from the idling noise at 5 in the morning! So now I cant get back to sleep so I went to jump into shower to find out there's no running water! I called the front desk and they didn't care! So I walked to the front desk and was told the city shut the water off. I waited to around 8 in the morning for water to be turned back on. I get ready to have breakfast just to find out they were out of everything! Also the front door would not lock at all! All you had to do is turn the handle and door opens. I told the front desk and they didn't care at all! Employee just looked at me with a smirky smile.

On July 30, 2021 I checked in at the Baymont Inn Suites in Houston, Texas. Upon checking in the room smelled like smoke, the refrigerator was not working . I called the front the desk about this problem. The maintenance did come to replace the refrigerator however the second fridge did not work. On top of that the microwave did not work. I called the front attendant who advised me that they could not accommodate me at all. I checked out because I was unable to get the require items I needed for my stay. I would not recommend this property to anyone. They have dog poop in front of the doors, the rooms are nasty and needed to remodel. They allow weed smokers to smoke weed inside the hotel. This hotel is disgusting and need to be closed down. 10155 North Fwy, Houston, TX 77037•[protected] They will not give me a refund even though I did not stay there.

Checked in around 930 pm, and the lights above the sink were burnt out. Called front desk and she said, "there's no maintenance man for a couple more hours, I don't have the keys to the maintenance room, and we don't have any other rooms clean right now but there's people that will be checking in shortly so you can ask one of them to change rooms with you if you'd like." At this point I thought I was on candid camera or being punked or something. She then went on to say, "you have plenty of other lighting in your room" if this wasn't bad enough it was followed with, "we're only required to supply running water and a bed". This was over 2 light bulbs! Unexceptable

Hello,

We made reservations to stay at the Baymont in Auburn Hills from Sept 24 to 26, 2021. When we arrived, the front desk seemed not interested in helping us. When we entered the room, we experienced a foul odor, the room was not clean, and there were pieces of the room falling apart.

We did stay the first night, as we did not get in till later and had a long drive home. But decided to leave early in the morning and not stay the second night.

We spoke to the front desk and were told *at minimum* we would receive a refund for the second night. We were told that the phones in the hotel had been down and that we would need to contact Priceline for the refund.

I contacted Priceline. They contacted the hotel. The hotel refused any refund.

My son and I were mistakenly dropped off by our uber driver at the wrong hotel. My son asked the night clerk if he could call a taxi for us. He yelled at my son "no, call your own". He was incredibly rude and nasty to us. When we went outside to sit on the bench and try to call another uber, he came out yelling at us to "get the hell off his property", we were loitering and he was going to call the police. We were in need of help. I was terribly sick, it was very cold outside and we just needed his help to call us a taxi.

In Detroit at 3250 east Jefferson 48207, I paid for a night stay on September 18th and 19th.the over charge my credit card by 142.86 And 325.89, when I noticed the over charge the clerk told me Manger would refund money when he got in.the next day funds were still not available the clerk reassured me that funds would be available anytime and asked me to pay for the night. I had all my money on my card and was all tied up because of clerical error she said once it was available to pay I said no problem. September 20th money was still not available, called amx and they said no refund was issued and have baymont send m.r.f. they ask me to leave because I could not pay for another night. September 21st no refund, September 22nd no refund call baymont.manager assured me he would take care of it.september 25th no refund and was unable to get ahold of hotel manager.called corporate and they said it was a manager issue and could not do anything. All I need is a m.r.f so I can get my 500 back.its the clerks fault for over charging me and the manager who refuses to send form.

Maintenance supervisor is watching employees on camera from his personal phone, watching employees as they work, think he is housekeeping, mangement, owner, supervisor etc. He tries to due everything but his job. Has the owners number on speed dial. To complain about every little thing. Or if he don't get his way. Things was going good until this man came here. Every one should quit and let him do it all since he thinks he is Superman and can do everyone's job. I should not have to look over my shoulder to see if this man is stalking me. I feel uncomfortable coming to work. Management should really look into this because what he is doing is borderline illegal. His Name is Michael, owner is Milan. This man should be worried about his job not anyone elses half the rooms in the hotel needs repair but does not get done due to he is to busy doing everything else. Probably will get fired for this but something needs to be done about this.

My booking was from 08/03/21 to 08/06/21. Before I checked in I got notice from the Baymont that they canceled my bookings on their side without my agreements. They guarantee that there is no charging fee. However, I was charged $89.00 for some reasons. I consult their customer service team and they told me I would be refund within three business days. but I didn't receive my money. I called them again and they will call me back later, however, I still didn't get any feedback. I tried the third time tried to call them, at this time they told me they couldn't check my payment history?. Yesterday when I tried to call them, the hang up my phone, very rudely. It is obvious they want to block my contact. It is super terrible experience and they don't show any respect to customers. Please do not deal any business with them.

Horrid Ordeal at Baymont Inn and Suites

Checked into 3 different Rooms
Room 1: Vomit and diareaha on bathroom walls
Room 2: Sheets all torn off bed laying in pile with BLOOD
Room 3: Top Floor

Room I stayed in:

- Night Audit screeeming "who are you, what are you doing in this room?" Through the door while pounding on door. He was trying to bust through the chain on the door
- Night Audit threatened to bust down the door
- No PHONE in the room
- I tried to ask front desk for assistance - short staffed, so no one available to help

- In the morning a woman pounded on my door, again trying to bust through the chain saying I owed (Mary, I think) money from my earnings the night before. She threatened to beat me up and kill me.
- Again, begged for assistance from front desk, they said they are not able to assist. I again alerted them to no phone in the room. They just hung up on me (I called from my cell phone).

SINCE:
Remesdted called the hotel with no assistance.
Tried calling customer service for Baymont Inn and Suuites, each time I call I am told a new lie the GM has made up regarding my stay.

I Filed a complaint, and ask for a response from hotel.
*Baymont Kalamazoo Response, LIE: This guest smoked, she owes us more money!

I responded, no way, I can provide proof. I asked for response from hotel.
**Baymont Kalamazoo Response, LIE: We have black listed this guest because we had to call the police.

I have repeated asked for detailed regarding this alleged police report - No Response.

I'm told Baymont Inn and Suites and Wyndham has ZERO liability, or responsibility. If the owners would like to respond, they can.

Who are the owners I ask?
We will email you the info….

Charging me 886.17 at property I did not stay at.

We made reservations months in advance. Two days before we got there we found out they lost our reservations. Had to re book and they argued price. Desk people were rude to my family rooms dirty and could not get anyone. Baught cleaning supplies at Wal mart and cleaned my own 3 rooms. Double charged and miss charges on bills. One room smelled like bug spray and all had dirty spots. Used drug needles in parking lot and used condum

There is an elder man of color who works outside and is the nicest also the lady who does breakfast is sweet.
These 2 were the only two bright spots.

Called corporate and they won't step in for 9 days but was promised the general manager would call back and he did not make contact.

Was lied to many times by local manager and said if I didn't like the way she ran her hotel call corporate or go elsewhere as she didn't need people like us in there hotel.

So list of unanswered complaints
1.dirty rest rooms
2. Pool water chemicals burnt skin
3. Room smelt like bug spray
4. Strange activity outside hotel
5. Building unsecured
6. Used needles around building
7. Used condums around building
8. Reservations messed up
9. Build my credit card 3 times before checkout
10. Used credit car even after I told them we were disputing bill with corporate.
11. Hotel staff was rude, unprofessional, confrontational
12. Hotel staff used the f _ _ _ word
13. Hotel staff used the N _ _ _ _ _ word
14. One hotel member told a young mother after her child spilt a drink ( you people need to control these animals)
15. Light in room flickered
16. Light in room didn't work
17. We pre reserved an area for family to meet as they were from different states. This request was denied when we asked to use it.
Should I go on

If you like your family, pets, kids and animals being treated like less the human then this is your place.

For me I expect it to be clean and problems addressed and staff to be professional

Didn't find it here

The bathroom was dirty the floor the tub and the mirrors the curtains were broken so we got woke up early the floors in the room needed to be vacuum they room just was a mess I have pictures and I'm going to send them because I want my money back and we will never stay at a Baymont ever .THE front desk person was on his phone walking the hallways on speaker phone