BatteriesPlus review: Duracell Marine & RV Battery Purchase including product & employees

On July 6, 2026 I purchased two Duracell Marine & RV batteries for my RV. I was unable to install them until Sunday, July 19th due to being out of town for work. The batteries did start the RV. It was 8:30pm so the next day I took them back to the closest store in Rockville. I was met by a nice gentleman who came to the car to test the battery which resulted in a voltage reading and a message to test the battery and he said he would do that. The batteries were brought into the store and a female employee named Dani rudely interrupted our conversation. She was rude and mean and said "you ruined the battery by not charging them Sunday night", "you made a mistake", "it is your fault". I explained that Sunday night I read on line that charging a battery that is low in volts with a regular battery charger can ruin a battery so I did not charge it since it did not even turn on the RV lights. She said "I am a straight shooter who does not sugar coat things and you are wrong, you cannot believe everything you read. You ruined the batteries". I purchased (4) RV Deep Cycle batteries on 7/6/26 from Rockville store and they did not have the (2) Starting batteries needed so I went to the Bowie store (1 hr away) to purchase them the next day. These starting batteries did not work. I took them back to the store and the owner Peter said that they are not under warranty since the voltage Amps are under 10. He took the batteries and put them on a slow charger overnight and two days later said he cannot get them "healthly" He said there is nothing I can do except buy new batteries. I did nothing to the batteries and now the purchase is like flushing my money for them down the toilet. I feel that the warranty is just an advertising thing that is meaningless and that Batteries Plus or Duracell will NEVER HONOR THE WARRANTY or provide any credit or replacement, or, even be open to working with a customer to find an amicable remedy or consideration. All they want is to make a sale. Further, the information I received from the employee's at Batteries Plus at both the Rockville and the Bowie location I have now found to be incorrect in several cases and misleading on other cases. I wasted a lot of time and money. To say I am extremely unhappy is a huge understatement.