BatteriesPlus reviews and complaints 1
View all 133 complaintsBatteriesPlus - Customer service
On 12/13/19 I purchased a Duracell battery for my 2000 Cevrolet Silverado. Following the salesman's recommendation, I purcahsed the most expensive Duracell battery ($220) for my truck. After completing the purcahse, the salesman threw the battery on the counter and informaed me there were no intallers working. Frustarted that I had no tools, the salesman rolled the store cart from the back for me to use while changing my battery. I commenced with installing the new battery in the rain, with no assistance from the two salespeople.
If I had been made aware of no installers working, I would have purchased my battery from AutoZone at the other end of the shopping center.
Additonally, while searching for the eamile to submit my concerns, I discovered I could havd ordered the battery online and picked up in the store for a 20% discount. The salesperson failed to mention that as well.
After completing my installation, I observed the same salesman give the cart to an elderly gentlemen to install his new battery as well.
This is not the type of customer service I have experienced in the past at Batteries Plus and I am extrmely disappointed in the lack of customer service I have grown to expect.
William Dent
3900 Prospect Street, Williamsburg Va.
[protected]@cox.net
Latest BatteriesPlus Reviews
Mixed Experiences with Batteries Plus Bulbs Hard to find batteries Excellent place to pick up your needs Bought light bulbs Aaron - battery replacement (at San Rafael, Ca. Store)Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
I purchased a Duracell battery on Feb 2020 for my BMW 740I after 3 month my battery no working even I drive my car about 3 times a week
I took my battery back to the store in San Jose Ca thy said we will charge the battery for 24 hours than 3 month later happing same thing
I asked why keep happening the said you have to charge the battery I said I drive the car 3 time a week thy said you can not use the warranty even said free replacement for 2 years even the owner of the store refused to do any thing and he did Plame me for there bad battery
This is not the type of customer service I have experienced in the past at Batteries Plus and I am extremely disappointed in the lack of customer service Its rip of first and last time I will use batteries & pulse it's not worth
Sam Botros