BatteriesPlus review: Customer service ( 1 comment)

On 12/13/19 I purchased a Duracell battery for my 2000 Cevrolet Silverado. Following the salesman's recommendation, I purcahsed the most expensive Duracell battery ($220) for my truck. After completing the purcahse, the salesman threw the battery on the counter and informaed me there were no intallers working. Frustarted that I had no tools, the salesman rolled the store cart from the back for me to use while changing my battery. I commenced with installing the new battery in the rain, with no assistance from the two salespeople.

If I had been made aware of no installers working, I would have purchased my battery from AutoZone at the other end of the shopping center.

Additonally, while searching for the eamile to submit my concerns, I discovered I could havd ordered the battery online and picked up in the store for a 20% discount. The salesperson failed to mention that as well.

After completing my installation, I observed the same salesman give the cart to an elderly gentlemen to install his new battery as well.

This is not the type of customer service I have experienced in the past at Batteries Plus and I am extrmely disappointed in the lack of customer service I have grown to expect.

William Dent
3900 Prospect Street, Williamsburg Va.
[protected]@cox.net