On 12/13/19 I purchased a Duracell battery for my 2000 Cevrolet Silverado. Following the salesman's recommendation, I purcahsed the most expensive Duracell battery ($220) for my truck. After completing the purcahse, the salesman threw the battery on the counter and informaed me there were no intallers working. Frustarted that I had no tools, the salesman rolled the store cart from the back for me to use while changing my battery. I commenced with installing the new battery in the rain, with no assistance from the two salespeople.
If I had been made aware of no installers working, I would have purchased my battery from AutoZone at the other end of the shopping center.
Additonally, while searching for the eamile to submit my concerns, I discovered I could havd ordered the battery online and picked up in the store for a 20% discount. The salesperson failed to mention that as well.
After completing my installation, I observed the same salesman give the cart to an elderly gentlemen to install his new battery as well.
This is not the type of customer service I have experienced in the past at Batteries Plus and I am extrmely disappointed in the lack of customer service I have grown to expect.
William Dent
3900 Prospect Street, Williamsburg Va.
[protected]@cox.net
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1 comments
I purchased a Duracell battery on Feb 2020 for my BMW 740I after 3 month my battery no working even I drive my car about 3 times a week
I took my battery back to the store in San Jose Ca thy said we will charge the battery for 24 hours than 3 month later happing same thing
I asked why keep happening the said you have to charge the battery I said I drive the car 3 time a week thy said you can not use the warranty even said free replacement for 2 years even the owner of the store refused to do any thing and he did Plame me for there bad battery
This is not the type of customer service I have experienced in the past at Batteries Plus and I am extremely disappointed in the lack of customer service Its rip of first and last time I will use batteries & pulse it's not worth
Sam Botros