CB Food and Beverages Baskin-Robbins

Baskin-Robbins review: Bad customer service

No waffle cones available of US

May 21, 2026 7:20 am UTC

Featured review

We went to the Baskin Robbin’s on Market Street in Salem Or May 20 about 930 pm.
All I wanted was a waffle cone ice cream. We had gone to 2 other places downtown one was closed tge other didn’t have waffle cones. They were not Baskin Robbin’s so we ended there because we knew they had them.
We ordered our ice cream and they said they didn’t have any waffle cones. I looked behind them at about a dozen on the behind counter and said you have some right there. They said oh no we can use those they are for an event tomorrow. That really upset me because that’s all I wanted tonight. Seriously if you’re going to make some for tomorrow then make extra for people still coming in. How can you do that really bad customer service. The girls were really sweet but seriously bad business. Either make more or put them out of line of sight I was crushed. It sounds so stupid but when you really crave something and you know it’s their actual business then have an ample supply.

Recommendation: Be prepared for not getting what they actually are supposed to sell.

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Baskin-Robbins emails

csr@dunkinbrands.com

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Baskin-Robbins address

130 Royall Street, Canton, Massachusetts, 02021, United States

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May 21, 2026
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