I got an auto loan through Bank of the West. I paid it off in full in 2007. Yesterday, 3-11-09 I went to a different bank and was trying to get a loan and on my credit report came up that i had a collection for $240.00 that was sent to collection in 12-08. I do not owe this, I never received a letter or a phone call before this was sent to collection. I went to the Bank of the West yesterday when I found out and talked to the Pres. Sandy. She said they would investigate the problem and it could take a long time. In the meantime I did not get the other loan and now my credit will suffer in this investigation period. I am fed up with the way I have been treated and demand some sort of response and would like my credit fixed. I have already contacted my attorney and he is advising me of the next steps I should take.
The complaint has been investigated and resolved to the customer’s satisfaction.