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Baja Fresh Customer Service Phone, Email, Contacts

Baja Fresh
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1.3 15 Reviews

Baja Fresh Complaints Summary

1 Resolved
14 Unresolved
Our verdict: If considering services from Baja Fresh with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Baja Fresh reviews & complaints 15

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G
8:15 pm EDT

Baja Fresh Employee in charge at lake Oswego baja at 4:30, Tuesday June 14

I had placed an online order specifically requesting and paying for steak burrito ultimo with extra steak. I recurved a burrito with all veggies. I called, and asked to speak to the manager. I explained the situation, yes I was irritated, no I didn’t loose my temper. Still, she actually hung up me. A paying customer. Instead of listening to my complaint.

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K
2:26 pm EST

Baja Fresh Service/availability

I've only had Baja Fresh at the Johns Hopkins hospital so I can't speak to others however, the service is pretty miserable. When they do have staff behind the desk they are often face into their phone. I tried to place an order at 1105 and was told they didn't open for 15 mins? I came back later at 2pm and they didn't have cheese for quesadilla. Another time they had closed at 430pm! So they open at 11 and close by 430? The place needs serious help. More than half the time I wait for 5 mins for someone to acknowledge I'm there to order

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1:53 pm EDT
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Baja Fresh Food order

The prior two times lol it was not open during normal hours, understand if due to staffing issues. The last time I went I ordered a Dos Manos and they forgot to add the beans and gave me a bowl & when I got home I discovered my burrito filled with rice and lettuce and a few small pieces of chicken. Very disappointed what I got for $12. Almost Empty salsa containers.

Desired outcome: Credit

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Is Baja Fresh legit?

Our verdict: Complaints Board's thorough examination reveals Baja Fresh as a legitimate entity with notable strengths. Despite a 6% resolution rate on customer complaints, which invites a closer look, Baja Fresh stands out for its commitment to quality and security. Clients considering Baja Fresh should delve into its customer service record to gauge compatibility with their expectations.

Baja Fresh earns 91% level of Trustworthiness

Perfect Trust Endorsement: Baja Fresh achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Baja Fresh. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Baja Fresh's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Bajafresh.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bajafresh.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Baja Fresh have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

The Baja Fresh website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up Baja Fresh and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Bajafresh.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Baja Fresh has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Baja Fresh protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
N
9:58 pm EDT

Baja Fresh Food

5.25.21 pm
Ordered 2 Tacos Americano beans rice
2 grilled fish wahoo grilled beans rice

Tacos were so soggy and wet...had to trow all 4 away...

Beans cold
Rice was ok

Salsa we requested...mild
Were given hot brown sauce instead

Attitude of cash register person not nice

What happened to Baja Fresh?
We used to eat there a lot...never experienced such awful service and food

Can we get our money back?
$21.23 or so

Desired outcome: Refund

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M
6:47 pm EST

Baja Fresh Baja burritos

I work for a large Auto Dealership in Boise Idaho Larry H Miller of which they have several dealers in Idaho and Utah - today we purchased 23 burritos from 1440 N Eagle Rd, Meridian, ID 83642 and I am really disappointed at the quality of each burrito - we paid in excess of $8.99 per burrito and no consistency at all - I just took photos of my Burrito and here are my findings
11.1oz - 7 1/2 inch Long and at one end 2 inches thich and the other just over 1 1/2 inch. The thinness of the burritos was not what we had expected for the price we paid and the amount and we order from Baja frequently enough the regardless it should be better for all customers and worth the $8.99 paid

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4:59 pm EDT

Baja Fresh false advertising

Is this false advertising? receipts from every baja fresh thanks you for the visit and encourages you to "come again" by going to their feedback website and get $2.00 off next purchase of $10 or more after filling the survey.

Total lie, when I visit the website it is "no longer taking surveys"

Why print that on the receipt if it's not true. I love baja fresh and my family and I have been going to their restaurants since the early 90's.
It's not the the $2.00 coupon discount it is the principle of it. I'm disappointed.

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8:49 pm EDT
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Baja Fresh complaint about quality

I bought a steak burrito and shrimp chile lime salad from your restaurant store# 30632. It was an order to take out. When we got home to eat our dinner, my wife was not happy as she found out the burrito barely had any steak in it, just vegetables.
Your food is not cheap, and I have no problem paying for a decent burrito if only i get a fair deal back for what I paid for. Needless to say, my wife barely ate her burrito and we both were not happy. I have attached a copy of my receipt.

I have been a loyal customer for maybe over 15 years, and I hope your service and excellent food doesn't change.

thanks,
Halim Karam

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4:23 pm EDT
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Baja Fresh service

I ordered chicken nachos on their online website, I payed for that. I never got a confirmation number on my email, therefore I called the restaurant to make sure they received my order. The guy that answered the phone said no, that the website was down, and that I wasn't going to get charged for the food. So I decided to go to the restaurant and just order instead, but ofcourse when I was about to pay again the lady said they weren't taking credit cards at the moment so it was cash only, so I never got anything and left. Later that day i saw on my statement from my bank that i got charged for the item. I called the restaurant again the day after which was Saturday and a lady answered the phone and I explained the whole situation and she rudely talking to me made it seem I was lying and she would have to talk to the boss. On monday I called and finally got a hold of a supervisor and he was nice, he said he would call me back for a refund, but first he would find out what happened first. I still haven't gotten a call back and I really don't like to pay for something I didn't get, so I still want my refund.!

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J
8:36 am EDT

Baja Fresh burrito

I just went to your restaurant in Bras Basah and bought a takeaway burrito and as I sat down to eat it I found a hair in my burrito. I am extremely put off and I cannot eat the rest of my food so my money has also been wasted. This is highly disappointing and I expect more from your establishment. I cannot even return to the restaurant and show them the hair because I am extremely busy and can't travel back there just for that. I wish you could resolve this.

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6:26 pm EST

Baja Fresh customer experience

An issue happened with a free taco coupon and I was trying to explain it to the cashier. He was immediately impatient and told me that the situation that happened isn't possible making me feel belittled and stupid. The manager came over in an attempt to understand the situation. She told the cashier to honor it. The cashier rolled his eyes and threw up his hands stating "that's not right!" I was trying to make the cashier laugh throughout the process saying "rough day?" "Life's not the serious!" After the extremely disresepctful encounter I asked what his name and he refused to provide it. The manager then told me his name was Jaun but it seemed like she was lying too. After getting his name I asked the manager for info to who I can call regarding this matter - a district manager or gm and she said she did not have any info as a contact. I live down the street from this establishment and I am beyond upset by this experience. I just wanted to fairly redeem my coupon, get the rest of my order and carry on with my day. Now I'm not sure I'll ever return there if those are the type of employees hired. As someone in the same field, a Starbucks store manager, I cannot understand the entitlement of the worker and his lack of respect for the customers that ultimately are the reason he's employed.

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10:16 pm EDT
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Baja Fresh salad and dressing

I ordered 50 worth of food and usually we get great service and everything is always right . I got the ensalada salad with extra cheese with cilantro dressing . I got a salad without extra cheese steak and chicken and I only ordered chicken and got cilantro lime dressing instead of cilantro ranch dressing I got all the way home with all the food and found that my salad was wrong and the dressing . I went back about 20 minutes later to have them remake the salad with th right dressing but they claimed that I would have to wait for the chicken to cook . I said forget it I will just get the new dressing and I left. The guy that helped me out was new it took him awhile to take my order . I have enclosed my receipt . If anything I would like my salad replaced with the right dressing . And my Baja steak burrito . We also got the steak Baja burrito and when we tried to eat it it was ice cold so we had to put it in microwave . Certainly not the dinner I was expecting .

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Update by Stephaniezzxx
Sep 07, 2018 10:17 pm EDT

Please get back to me

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10:28 pm EDT
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Baja Fresh service and customer service

On 8/15/2018 at 7:03 Pm. I went into store 078 to Order Dinner, I spoke to a Jose C from the store, I asked him if there was a taco meal with no rice n beans; his response you can get the taco meal with extra rice ( not what i asked) I responded by saying I want 3 tacos no rice and beans. He said well then just get the ala carte then with a bad attitude. I said well if i wanted that i would have just asked for the 3 tacos ala carte you said there was a meal. I ended up ordering 3 tacos 2 carnitas one steak he was rude to me, when i was paying he decided to try to explain why he said what he said stating you feel me and you know what I mean. that he just finished eating he was tired and full ( which i dont care about) but when i went to get the food he looked at me with a rude grin telling to enjoy those tacos like if he did something to my food. I payed almost 40 dollars I received my food cold and my carnitas burnt . not only did i only get 2 tacos not three.. I had such a bad experience with this bad rude person and the food that i will never return to this store that i visited often. I will be calling the store manager as well as corporate. This person shouldn't be working in a customer service environment. pictures of the burnt carnitas and corn they decided to add to my tacos

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12:06 am EDT

Baja Fresh online catering order

Order numbers: [protected]. & [protected]. I acknowledge that I made an error on the time with the first order but the second order was not ready at the agreed upon time (2:20pm). After acknowledging my error and pointing out theirs they started on my order. 10 minutes after my arrival the orders were packed up " supposedly ready to go". Once I got to my destination and began to serve my hungry guest I realize we had no cilantro and onions on the tacos for the party platter and the two taquito plates were not assembled as requested. In short was a disaster to serve my guest the dry plan tacos and the incomplete taquito platter ( taquitos thrown together in one box not as requested. I spent a lot of mone and was truly dissatisfied with order. I am not sure if I will return to this location again. And I will not recommend to my family and friends. I decided to write to give restaurant a chance to correct the problem before posting a negative review on yield. Feel free to forward this to the necessary parties to contact me.

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8:45 pm EST

Baja Fresh Inside store

While waiting for my order, sitting at table in back, the door leading to entrance to kitchen with window was very visible alcoholic beverage cans. Not suspecting that it is ok for staff to be drinking while working. I took a picture see attached. My teen daughter even noticed the alcholiC beverage and questioned if it was served there. Health dept. Would surely not be ok with this.

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J
12:19 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Baja Fresh rude service, mean managers

baja fresh has very RUDE service there. The owner or manager who I think is arab has treated me and my friends really badly there sometimes. He thinks he's better than cutomers and accuses them of things they didn't do and then uses that to pick on them or treat them badly. He is a mean person- that place sucks so beware of the bad service...

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jerry deines
phoenix, US
Jan 22, 2023 2:09 am EST
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On Dec 20,2022 i bought $250 worth of baja fresh gift cards to give out order#W9FFE6N4TX6C only to find that the only baja fresh location in Phoenix has closed.

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Nicolasa Ramirez
, US
May 07, 2020 12:48 am EDT
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Today I decided to eat at Baja Fresh because that's my favorite food and my friend had given me a coupon and from my bad experience, when I arrived the manager told me that they don't accept coupons anymore.. how is it possible that she didn't accept it. Very bad costumer service I really hope this situation is fixed ☹️

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Juanmi
, US
Nov 24, 2019 9:55 pm EST
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Second time in here at the Ontario Baja Fresh and don't have Cold or lemonade.
Food it's great but need to supply drinks. Personal need to be train

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Antonio Johnson
, US
Aug 20, 2018 11:02 pm EDT

Got to the store at 8:30 when the hours Of operation clearly say they close at 9:00 PM. They said they are closing for maintenance which I know is completely false because I've worked in the food industry. They closed early to get out early on a Sunday. They could of at least waited til 8:45 PM

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VeronicaB
21287, US
Mar 03, 2015 2:17 pm EST
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The BaJa Fresh located at Johns Hopkins has onions in the gucamole which is AWFUL! Gucamole isn't made with onions there are tomatoe and cilantro in it not soooo many onions. Please change this with this location I don't go there as much as I use to because of this.

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Contact Baja Fresh customer service

Phone number

+1 (866) 452-4252

Website

www.bajafresh.com

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