The complaint has been investigated and
resolved to the customer's satisfactionResolved Backdrop Outlet — Non Delevery of Product
resolved to the customer's satisfaction
I placed an order on 9/23/09 for a backdrop set costing $1865.75 plus shipping of $130.00. The amount was chared to my credit card immediately. The set was never delivered. After many (over 20) phone calls later it was agreed that they would refund the amount I paid. This agreement was confirmed in an e-mail on 1/22/2017 from Jason, Customer Service. As of today plus an additional 4 phone calls I still have not received my credit.
I have caught this company's representatives in repeated lies regarding the matter. I just want my refund!
Evidently, from information I have obtained from the internet this is common practice for this company. Also, they previously operated under another name and was forced to change due to such a bad reputation and many other prolbems.
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