AutoZone review: rude service & ongoing mishandling of account

This last episode of dealing with AutoZone - Store #1205 includes very poor customer service, rude behavior from sales, and outstanding accounting issues which will result in the severance of our commercial relationship.

I have had issues with AutoZone almost since inception of working with them as a commercial account last year. I have been more than understanding, kind and working with them continually on a monthly basis for the same issues over & over again. Apparently, Store #1205 has changed personnel and neglected to alert commercial accounts. This would seem like a necessary step to take considering. I was calling all week and just being told that Tony was not there. When I began speaking with a new person - George, right away he had an obnoxious sense about him; the way he spoke to me, cutting me off in the middle of speaking, not listening and me having to repeat myself. He also treated me as guilty that I was in the wrong. When I was finally told that Tony no longer worked for AutoZone, I spoke with George about ongoing issues. George tells me that he is a broom and trying to sweep up behind Tony and has a lot of issues to clear up. That early morning I had to refax to AutoZone my same issues and George told me he would get necessary paperwork to me same day. At 3:30PM same day I called to find out status of issues. George reiterated he's just a broom and trying. On Saturday, I had to contact Autozone again to obtain my further delayed paperwork. George was quite rude and did not listen and gave me attitude on the phone. Telling me that it's not his problem or issue and he's trying to help is not the way to handle a customer. I told him fine and hung up.

We do not treat our customers nor other vendors this way and I do not expect to be treated this way. Apparently our commercial account is not important to them.

I will make sure to alert everyone I know of the rude behavior, inconsistent assistance, and the complete lack of respect that Store #1205 gives and to offer others in my industry as well as DIY customer other viable options.