Menu
Auto Auction Mall Customer Service Phone, Email, Contacts
Auto Auction Mall
reviews & complaints

Auto Auction Mall
reviews & complaints

Auto Auction Mall Complaints Summary

0 Resolved
10 Unresolved
Our verdict: Engaging with Auto Auction Mall at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for Auto Auction Mall has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Auto Auction Mall. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

Auto Auction Mall complaints 10

Sort by:

Newest Auto Auction Mall reviews & complaints

ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

Auto Auction Mall I put in $600 in my account but then changed my mind about using the website to find a car

I put in $600 in my account but then changed my mind about using the website to find a car. I tried to get a refund but couldn't find any options to do so. I've called multiple times but nobody answered. I really want my money back.

Read full review of Auto Auction Mall and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jean A
, US
Jan 05, 2024 6:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Me too they scamming people

ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Auto Auction Mall 3/16/2023 Bought car at *** place

3/16/2023 Bought car at *** place. Regular folks can't check cars. Car info said "runs and drives", no engine lights in sale pics. No problems seen. Got it, engine's busted. Keeps making knocking noise, water pours out when filled. Water in oil too... And guess what, engine light's on now. Won't even connect to diagnostic thingy. Lots of fuses gone. But the one for engine light magically came back before delivery.

Read full review of Auto Auction Mall
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Auto Auction Mall In May , I signed up for autoauctionmall.com to get myself a used car

In May , I signed up for autoauctionmall.com to get myself a used car. I put down $600 to join the auction, thinking I'd have $6,000 to spend. But no matter how hard I tried, I couldn't win a bid or find a decent used car to buy. So on July 9th, I asked for my deposit back. It's been ages, and I still haven't seen a penny. They've completely ignored me and won't respond to any of my messages. I even tried reaching out to Square, the company that charged my card, but it was a total waste of time. I went ahead and filed a complaint with my bank, but I'm still waiting for my money to be returned.

Read full review of Auto Auction Mall
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Auto Auction Mall On September 8, I bought the services of autoauctionmall.com to help me buy a used car

On September 8, I bought the services of autoauctionmall.com to help me buy a used car. I gave them $1,500 as part of the deal. I tried to use the service to get a car on September 9, but *** my "Customer Success liaison" didn't reply. I tried to reach out to the Company many times, but I gave up on using the service to buy a car and asked for my money back. The Company's online system said they got my requests, but all they said was they would contact me within 24 hours, which they never did.

Read full review of Auto Auction Mall
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Auto Auction Mall I bought a car (2004 Tahoe, VIN #1GNEK13Z04JXXXXXX, Lot #XXXXXXXX) from Auto Auction Mall on 08/31

I bought a car (2004 Tahoe, VIN #1GNEK13Z04JXXXXXX, Lot #XXXXXXXX) from Auto Auction Mall on 08/31. I paid for the vehicle on the same day through a Wire Transfer, from my bank to theirs. Normally, the title is either in the car or given to the driver by the transport company when they pick up the vehicle. However, in my case, the title was not in the car or given to the driver. Auto Auction Mall informed me that Copart (yard #342, Baltimore, MD, where the vehicle was stored) had kept the title to "fix an error" on it. They assured me that Copart would send the title to them as soon as possible, and then they would send it to me. However, as of today's date, 09/26, I still haven't received the title. I have sent emails and made phone calls (and left messages) to *** and ***, but they haven't gotten back to me. I just want the title for the car that I paid for. MTG, buyer #XXXXXX.

Read full review of Auto Auction Mall
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Auto Auction Mall On 10/22, I bought a car from an online auction on AutoAuctionMall.com

On 10/22, I bought a car from an online auction on AutoAuctionMall.com. They sent me the car title, but it wasn't signed by the seller. After a few emails, they finally sent me what was supposed to be the latest car title. I applied for a new Texas car title on 11/20, but it got delayed and rejected in July because AutoAuctionMall didn't provide all the necessary papers and the car title I received was outdated. Frustrated, I contacted AutoAuctionMall on 07/26 at ***@AutoAuctionMall.com. They said they would reach out to another company called "***" to obtain the title. I waited for a couple of weeks, but it's been over a month now and I still haven't received the newest car title. This has been an ongoing issue with AutoAuctionMall for almost 10 months.

Read full review of Auto Auction Mall
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Auto Auction Mall I bought a car from Auto Auction Mall, LLC and the lady told me I had to send in $1600 for their fees

I bought a car from Auto Auction Mall, LLC and the lady told me I had to send in $1600 for their fees. I didn't know about this beforehand and I spoke to her before buying the car to unlock my money. After I made the purchase, I got an email from sales saying they hadn't received my money. The same lady then told me I owe almost XXXXX. She said she only mentioned the $1600 and nothing else. She guided me on how to find the fees. I asked her to play the recording of our conversation. I also tried to explain that I wouldn't have known about the $1600 if she hadn't told me how to find it, and it was difficult for me. They won't refund my money and I didn't get the car. If I had known, I would have gone to a local dealership and paid cash to build my credit. I'm a single mom trying to survive after losing everyone except my children. My mom was crushed to death the day before Thanksgiving. I used the stimulus money to get the car. We lost everything in a fire, so our first money went towards a new home.

Read full review of Auto Auction Mall
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Auto Auction Mall I bought a 2013 Sonata from Auto Auction Mall in 02

I bought a 2013 Sonata from Auto Auction Mall in 02. I got a good deal on a good car, but I still can't get the title and license plates after a year and a half! I did everything I needed to do, but I need one document from the insurance company to Auto Auction Mall explaining why the car has a salvage title (it was stolen and recovered). Auto Auction Mall hasn't sent it to me, even though I've emailed them at least 10 times and called them 5 times asking for it. The Colorado DMV also wants a document from Auto Auction Mall explaining why the car has a salvage title, and the one they gave me says it was due to collision or hail damage, which is not true because the car doesn't have a single dent and it was a theft recovery. So actually, I need two documents from them. I'm currently forced to drive the car with expired temporary tags for over a year because I need to bring my tools to work. I've been pulled over multiple times, and I've had to pay hundreds of dollars in tickets because Auto Auction Mall won't make one phone call to the insurance company and email me the correct documents.

Read full review of Auto Auction Mall
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Auto Auction Mall *** and his team at Auto Auction Mall, LLC sell cars that are not accurately described

and his team at Auto Auction Mall, LLC sell cars that are not accurately described. They claim a car "runs and drives" despite having "dents and scratches." Seriously? The fuel line is missing two feet, and when you try to start the engine, fuel gushes out from the tank pump. How can it "run and drive" if the engine doesn't even start? This not only puts my family, myself, and the environment in danger, but our body expert in Northern Minnesota said it has the worst frame he's ever seen on a 17-year-old vehicle. The rear cross member of the frame is completely gone, and a strong gust of wind could potentially blow the body off. Other cars on their website clearly mention undercarriage issues, so why doesn't a completely rotten frame qualify? To make matters worse, you can see that it was labeled as a "Parts Only" vehicle on the windshield, but they scraped it off before taking the website photos. This is intentionally deceiving customers.

I did my research on the risks and rewards of buying a car through an online auction without seeing it in person. The descriptions on Auto Auction Mall's website seemed detailed, reliable, and honest. If a vehicle had extensive damage, rust, or issues, it appeared to be accurately described. In my research, I found that the majority of auto auction transactions (around 98%, if I remember correctly) go smoothly. Based on this information, I trusted that the descriptions on their website were true and trustworthy. But if the descriptions don't really matter to them, why do they allow sellers to describe their vehicles at all? Why not just let them all be described as "like new"? We all know the answer to that. Without accurate and trustworthy descriptions, no one would buy from them, and their website would be useless. I can't sell someone 24k gold and then give them 10k gold. I expect the same level of honesty from a company that profits and charges fees for their services.

Read full review of Auto Auction Mall
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

Auto Auction Mall I bought a *** Malibu Classic from Auto Auction Mall LLC (AAM)

I bought a *** Malibu Classic from Auto Auction Mall LLC (AAM). The car's description said it could "Run and Drive." It mentioned front end damage, but all other parts were visible in the photos. I expected the car to be able to run and drive when I picked it up. I used the Buy Now option on November 30, 2022, around 9:00 pm, and paid a $600 deposit. The next day, I sent AAM a $697.00 payment via wire transfer. I went to pick up the car at Copart in ***, *** at 8:00 am on December 2, 2022. Even though I was told the car was there, I had to go to another location to get it. The place looked like a junkyard, but the cars weren't completely wrecked. They brought my car out on a lift. I tried to start it, but it wouldn't turn on. I bought a new battery, thinking that was the issue, but it still didn't work. I called my mechanic, and he tried to get it running. He said the engine was locked. I went back to Copart (the car was still at the sublot) and explained the situation to the Manager, ***. She was very helpful. She said the car was working when she received it and even had a video of it driving, but it had been sitting for a year. This wasn't mentioned in the description when I bought it. She said she would give me a refund, but it had to go through AAM. She called AAM for me, and I also called them. The manager on extension 101 was rude, shouting, and refused to refund my money. Another person witnessed this conversation on my end. Mr. should have no problem confirming the car's condition at pickup. I want a full refund, including the fees.

Read full review of Auto Auction Mall and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jean A
, US
Jan 14, 2024 7:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They don't wanna refund me my money

I got a car from them they said car run and drive when I get there the car didn't wanna start or drive

I'm asking for my refund

Auto Auction Mall

t: [protected]

t: [protected]

e: info@autoauctionmall.com

Skype: autoauctionmall

Overview of Auto Auction Mall customer experience

Auto Auction Mall (autoauctionmall.com) has been plagued with numerous consumer complaints, highlighting several significant problems. Customers have expressed dissatisfaction with the company's lack of transparency, particularly in regards to vehicle condition and history. Many buyers have reported receiving vehicles that were in poor condition, with undisclosed damages and mechanical issues. Additionally, there have been complaints about misleading descriptions and inaccurate vehicle listings, leading to buyers receiving cars that did not match their expectations. The customer service provided by Auto Auction Mall has also been a major concern, with many customers reporting difficulties in reaching the company and receiving timely assistance. Overall, these negative experiences indicate that Auto Auction Mall has significant issues that need to be addressed to improve customer satisfaction.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Auto Auction Mall contacts

Phone number

+1 (800) 680-8010

Website

www.autoauctionmall.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.