The complaint has been investigated and
resolved to the customer's satisfactionResolved Auto And General — Poor Service
resolved to the customer's satisfaction
In the afternoon of the 1st February I had a car accident, which I reported the day after to the contact number I have on my documentation that I received from Indwe Risk Services. To my surprise it turned out to be Telesure, an agent/underwriters for Auto & General.
Since I reported my accident, I have had no joy dealing with Telesure.
I have spoken to Grant Williams and Roekaya about 6 times since then, and all I get is more questions about the accident, and no indication of when my car will be fixed.
Now, the reason I have insurance is for peace of mind, knowing that I am covered by insurance should something happen to me. It is sad that hard working people like me sacrifice their hard earned cash to pay for insurance that does not care for their well-being. Several times now I have explained to Grant the urgency of approving my insurance claim. During the accident I lost my left mirror, and it is not safe to drive a vehicle without a mirror on the left as I cannot see vehicles in my blind spot and it is impossible to be accurate when reversing the vehicle, and that on its own is another accident waiting to happen.
I have repeatedly spoken to Grant to ask what is happening with the claim. He continually fails to get back to me. Nobody at the call centre at Indwe Risk Services can tell me what is happening either. It has been 3.5 weeks since I reported my accident. All that Grant is holding on to is the fact that he requested an invoice dated the day of the accident, which I have told him I do not have. This is very frustrating, and stressful. Firstly, it is stressful being in a car accident, and then the only thing that keeps one going is the hope that one is insured, but the very people you count on for assistance, are the ones who do not care.
I pay relatively high premiums, about R1000 every month towards insurance, and I have never missed a payment since about two and half years ago from when I took the insurance, and this was to make sure I am in good standing and that I am taken care of. I have had poor service from the day I reported the accident to Telesure.