AuthenticateFirst
Reviews and Complaints

They claimed a Gucci boat pochette bag was authentic when I received it it was clearly a FAKE!

1) The strap was too short for this particular style bag.

2) leather was faux leather not Gucci’s signature pebble leather

3) The font on the inside tag is not Gucci’s signature font.

I’m waiting to hear back from GWF for a refund. Typically all purchases are final sale. I’m hoping they will honor my refund request due to false advertising and the inconvenience.

I spent a whopping $1700 on a YSL College Bag from a year ago, which I had authenticated by authenticatefirst. I sent them some photos of the bag, but I forgot to include the serial code. However, they didn't even bother to ask for it and still declared that my bag was authentic. I was overjoyed and thought I had made a great purchase.

But then, when I tried to sell the bag, the buyer told me that it was a fake. I was shocked and didn't know what to do. I decided to reauthenticate the bag, and to my dismay, it was indeed a counterfeit. I was devastated and felt like I had been ripped off.

I tried to contact authenticatefirst through email, but they don't even have a phone number. I received two messages from someone named "Gina," which seemed like they were automated. They both said the same thing: "We stand behind our expert's opinion that the bag is authentic." I was furious and felt like they didn't even care about my situation.

I lost $1700 out of my own pocket, and I will never use authenticatefirst again. I have found better services that are faster and more accurate. It's a shame that I had to learn this lesson the hard way, but I hope that others will be more cautious when using this service.

I gotta say, my experience with AuthenticateFirst was a total disaster. They messed up big time and now I'm out over $2,000 because of their incompetence. Sure, they refunded me my money, but the damage was already done. I had already paid the seller and now my credit card company is coming after me because of AuthenticateFirst's mistake. They promised to send me a document so I could dispute the charge, but that never came through. They straight up lied to me.

I'm not one to just sit back and take it, though. I've reported them to the Better Business Bureau and I'm taking legal action against them. They need to be held accountable for their actions. I mean, come on, how hard is it to authenticate a product? Apparently, it's too hard for them.

Ladies, if you're thinking about using AuthenticateFirst, I highly recommend you check out their reviews and complaints first. These guys are scammers and they don't care about their customers. Save yourself the headache and go somewhere else.

I recently bought a Valentino rockstud spike bag from a reseller and wanted to make sure it was authentic. I found AuthenticateFirst online and sent them pictures of the bag from every angle, including the box, dustbag, and tags. I thought I was being thorough and careful.

However, when I took the bag to a consignment company this week, they questioned its authenticity. I was shocked and upset. I had spent a lot of money on this bag and wanted to make sure it was the real deal. So, I decided to have it professionally authenticated in person and by another online authentication company.

To my dismay, both of them concluded that the bag was counterfeit. I was devastated. I had trusted AuthenticateFirst to give me an accurate assessment of the bag's authenticity, but they had failed me. I am now out thousands of dollars because of their negligence.

When I contacted AuthenticateFirst about their mistake, they tried to shift the blame onto me. They claimed that their assessment was just an "opinion" and that they couldn't be held responsible for any mistakes. I was furious. I had paid them for a service, and they had failed to deliver.

In my opinion, AuthenticateFirst clearly doesn't know what they're doing. They're quick to take your money, but they don't do enough research on the products they're authenticating. Counterfeit bags are a huge problem in the luxury market, and companies like AuthenticateFirst are only making it worse. I would not recommend using their services.

I recently used AuthenticateFirst to authenticate a Christian Dior belt that I purchased online. The process was fairly straightforward, as they required specific photos of the belt, including the Christian Dior logo on the inside and the word "PARIS" clearly visible. I submitted all the required photos on my first attempt.

However, I was surprised to receive a request for a picture of the serial number, as Christian Dior belts do not have serial numbers. Additionally, they asked for a picture of the country of origin stamp, which they already had from my original submission. I tried to contact their customer service through the chat feature on their website, but unfortunately, I did not receive any response.

To make matters worse, their email address, ***@authenticatefirst.com, did not work either. Any email I sent to that address bounced back to me. I was frustrated with the lack of communication and decided to try another authentication company.

I submitted the same exact pictures to another authentication company and received my results in just under 3 hours. I was disappointed with my experience with AuthenticateFirst and would not recommend them to others.

So, I recently had an experience with AuthenticateFirst and I have to say, it was not a pleasant one. I had a purse that was completely wrecked, but I wanted to see if the material could be repurposed. I sent it to AuthenticateFirst to get it authenticated, just to make sure it was a genuine Louis Vuitton bag. However, the company claimed that the bag was a fake and didn't provide any real explanations as to how they came to their conclusion. The customer service was impersonal and distant, which made me feel like they didn't really care about my concerns.

When I asked them twice for more information, all they said was that the "heat stamps, fonts, hardware and other markings are not consistent with the brand." I was really disappointed because I know I bought the purse brand new from an LV distributor, so I was hoping to get some clarity on whether or not I paid full price for a fake. But it seems like AuthenticateFirst didn't have time for that. :)

Overall, I wouldn't recommend AuthenticateFirst to anyone looking to get their items authenticated. The lack of transparency and poor customer service left a bad taste in my mouth. I understand that mistakes can happen, but I would have appreciated a more thorough explanation as to why they thought my bag was a fake. It's important to have trust in the companies we work with, and unfortunately, AuthenticateFirst didn't earn my trust.

So, I was browsing the internet and stumbled upon a website called AuthenticateFirst (authenticatefirst.com). I was intrigued because I have a passion for designer bags, especially Louis Vuitton. I have been collecting them for five years now and I know a thing or two about what to look for in an authentic bag.

Recently, I came across a vintage Louis Vuitton golf bag that was being sold online. However, I could tell right away that it was a replica. The monogram logos were not aligned, the stitching was off, and the hardware was not up to Louis Vuitton's standards. But the biggest giveaway was the heat stamp. It was not one that Louis Vuitton would use. Any true LV lover would know this.

This is where AuthenticateFirst comes in. They specialize in authenticating designer bags and accessories. I decided to give them a try and sent them a few of my bags to authenticate. I was pleasantly surprised by their service. They were quick to respond and provided me with a detailed report on each bag. They even gave me tips on what to look for in the future when buying bags online.

I highly recommend AuthenticateFirst to anyone who is looking to buy or sell designer bags. They are experts in their field and will give you peace of mind knowing that your bag is authentic. Don't be fooled by replicas, they are not worth the money. Trust me, I have seen some horrible fakes in my time.

In conclusion, I am grateful for AuthenticateFirst and their service. They have saved me from making a costly mistake in the past and I will continue to use them in the future. If you are a true Louis Vuitton lover like me, you know how important it is to have an authentic bag. Don't settle for anything less.

I recently used AuthenticateFirst to authenticate a bag that I purchased online. I was a bit skeptical about the authenticity of the bag, so I decided to put their skills to the test. I sent in a bag that I personally bought from a department store just to see if they knew what they were talking about. To my surprise, they told me that the bag I bought was a fake! I was shocked and disappointed because I had already accepted the other bag and at this point, I couldn't get a refund. I am currently in the dispute process with my bank to try and get my money back.

I have to admit, I was a bit skeptical about how they were able to authenticate items via email. However, after seeing their work firsthand, I am convinced that they know what they are doing. They were able to spot the differences between a real and fake bag just by looking at pictures. I was impressed!

However, I do have to say that their communication could use some improvement. I received a comment from them below that was a bit rude and unprofessional. I understand that they may be frustrated with customers who don't believe their findings, but that is no excuse to speak to someone in that manner. They should be more understanding and patient with their customers.

Overall, I would recommend AuthenticateFirst to anyone who needs an item authenticated. Just be aware that their communication may not be the best, but their skills are definitely top-notch.

This company, AuthenticateFirst, is quite ridiculous and unprofessional. They seem to be clueless when it comes to authenticating purses. I recently purchased a Prada backpack online and decided to send them pictures so they could authenticate it for me. However, I was disappointed to find out that they didn't provide me with any feedback or updates on the status of my backpack. I had to go on their website to check and found out that they had already posted that it was authentic without notifying me.

Although they claimed that my backpack was authentic, there were certain things that raised red flags for me and made me believe that it was fake. I informed them of my concerns, but they simply assumed that the seller had gotten it repaired. I even went as far as asking the owner if the bag had ever been repaired, but it turned out that it had not. Despite this, AuthenticateFirst still insisted that it was repaired instead of admitting that it was a fake. As a result, I was unable to get my money back.

This experience has taught me to do more research before buying preloved items and to never use AuthenticateFirst again. It seems like they were just trying to cover up their lies by claiming that a fake bag was authentic. It's a shame that they couldn't be more honest and transparent with their customers.

I reached out to AuthenticateFirst on January 22, 2018 to authenticate my Chanel bag. I let them know right away that the bag did not have a code or card, but they assured me that they could still help. I sent them many pictures of the bag, but also mentioned in other emails that it did not have any holograms. They kept asking for more pictures, which I found frustrating. Every time I sent more pictures, I asked for confirmation that they received them because I wanted to make sure I sent the right and necessary pictures. Unfortunately, it took them a few days to respond each time. They kept telling me that it was not an easy process and that they needed more pictures.

Eventually, I received an email from them saying that they were not able to authenticate the bag without a hologram and the "Made in France" sign. I found this frustrating because it seemed like a very simple question from the beginning of the process. In the end, I received an email from them about a refund, but they only refunded part of the money. I was disappointed with the service I received from AuthenticateFirst. It felt like I was dealing with a machine that kept responding with the same messages, such as "need more pics" and "not easy process." I would not recommend their services to anyone looking for a fast and reliable authentication service.

I recently used AuthenticateFirst to check the authenticity of my Gucci bag. At first, I was pleased with the results as it showed that my bag was indeed authentic. However, I decided to test it out by submitting another picture of the same bag, and to my surprise, the result came back as inauthentic. I was confused and frustrated, so I reached out to their customer service team to address the issue.

Unfortunately, my experience with their customer service was not great. They seemed unprofessional and did not handle my concerns properly. When I brought up the issue with the conflicting results, they simply erased the results of my first submission without any explanation. I was disappointed that they did not take my concerns seriously and did not provide a satisfactory resolution.

I understand that AuthenticateFirst offers authentication services for various brands, but I would not recommend using them for Gucci products. It seems that they may not have the expertise or knowledge necessary to accurately authenticate Gucci items. If you want to ensure that your Gucci product is authentic, it would be best to seek out a specialized authentication service.

UPDATE: After I emailed AuthenticateFirst expressing my disappointment and provided additional certificates to prove the authenticity of my bag, they responded with an explanation that the two pictures I submitted were of different bags. However, I had purchased both bags together, so I was confused as to why they would delete my previous results and lock my account. I attempted to contact them via phone, but was unable to reach anyone. Overall, my experience with AuthenticateFirst has been frustrating and unprofessional.

I went to this website (authenticate first) to authenticate a Chanel Bag I was interested to purchase. On the order page of their website they advertise a portion for documents and notes which needed to be filled out after the inspection as part of the service to prove that they actually did an inspection. None of that was provided, so I tried to reach out to them on their chat option, which didnt work, Facebook Message, and email with no responses. When I wasnt able to reach anyone I filed a dispute, with Paypal and then the owner of the company finally responded to my email claiming i am "stealing company secrets". Clearly this is not a legitimate website to authenticate, and there are no real experts here because they refuse to provide me with proof of an inspection. Even their website is even defective.
1. ORDER COMPLETED- Order is showing "completed", but no documents or comments are written where theyre advertised to be
2. DEFECTIVE CHAT : When clicking the chat button, it leads to a blank page 3. ERROR PAGE: When clicking the companys contact page, it directs to an error page
4. EMAIL FROM THEM: The owner embarrassed the company even more by accusing me of "trying to steal company secrets" just because I asked for proof of authentication or something.
5. ACCOUNT SUSPENDED: They suspended my account to prevent me from showing Paypal proof but thankfully I already saved all these beforehand. WHAT A JOKE
6. COMPLAINTS BOARD: A couple months ago someone exposed this company for fraud on this site because they do this to everyone. BEWARE

I paid for an authentication review along with and extra $20 for expedited service which is 24 or less, stated by them, I reached out numerous times without reply when it wasn't within the time frame, it wasn't until I said I was going to reach out to PayPal for a dispute that they wrote back, upset that I would call this a scam and SUSPENDED MY ACCOUNT.
DO NOT USE.. there are other numerous sites to have your things authenticated and for cheaper than they charge! All these other reviews have 5stars because they have emailed saying if you leave a 5star review you could have a FREE AUTHENTICATION!
In addition, I had had this expedited because I had three days to see if they were authentic or not so I could submit a return claim. Since I did not get the service I paid for I am now out of time to return if my item was not authentic

I paid authenticatefirst.com to provide authentication for my bag seen here: http://ukandworldnews.com/2016/06/rare-vintage-hermes-ostrich-35cms-birkin-handbag/ over 40x points shows the bag to be genuine, real, Authentic. After paying authenticatefirst.com 115$ they took their time, had to chase them, she wrote back stating bag is fake! No so called expert, and no explanation as to why in details others than referring to about 5x points that had been covered in the article with clear pictures that shows bag is authentic and backed up by pictures. I opened a paypal case to try and get my money back, then searched the net and found a lot of dirt on the woman that runs the website. after this i reported the matter to trading standards in USA where she is based and also to the FBI. the some of the dirt i found below, it is claimed she uses fake forum profiles to get advise on items, clearly does not have her own experts and know nothing about designer items herself, and many other issues why you should avoiid doing business with her and her fake website only there to steal your money.

https://ie.trustmus.com/review/www.authenticatefirst.com
https://www.sitejabber.com/reviews/www.authenticatefirst.com
https://thedirty.com/gossip/montreal/authenticate-first-fraud-company/
https://www.sitejabber.com/reviews/www.purseforum.com
Slytherin • 5 months ago
Authenticate First is terrible. They've made MANY, MANY mistakes across ALL brands. It has been well documented on the Purse Forum. I wouldn't trust them to authenticate a paper bag.
http://www.examiner.com/article/tips-to-authenticate-designer-items
Pg Kincaid •
Sarasota, Florida
http://thedirty.com/.../authenticate-first-fraud-company/

I found the review above when I was looking for info on authenticatefirst.com. Boy are they right! This site is just 2 women from Indiana who threw together a website and make money on bogus reviews! They actually made $69, 000 last year, their first year of business! I want to say "fake" or "real" and print out a certificate for $$$. What a joke! They have no clue what they are talking about. They were wrong about my Louis Vuitton and someone paid good money for their "expertise". Oh yeah, about that...where is their resume? What makes them experts? Yeah, nothing. They are just new scam artists. Buyer beware!
http://www.ebay.com/gds/Designer-Handbag-Authentication-Service-/10000000177434226/g.html

SalsaVerde, Mar 15, 2015
Last edited: Mar 15, 2015

SalsaVerde
Member
Authenticatefirst.com said the Chanel bag I sold my buyer is fake but the bag was authenticated here and also by etincelerauthentications.com before I offered it for sale and the bag is authentic. Anybody has experience with "authenticatefirst?" I contacted them but since it's Sunday, I think they are closed. Thank you.
http://forum.purseblog.com/threads/authenticatefirst-com-said-the-chanel-bag-i-sold-my-buyer-is-fake-but.898892/
BeenBurned, Mar 15, 2015

BeenBurned
Authenticator
SalsaVerde said: ↑
Authenticatefirst.com said the Chanel bag I sold my buyer is fake but the bag was authenticated here and also by etincelerauthentications.com before I offered it for sale and the bag is authentic. Anybody has experience with "authenticatefirst?" I contacted them but since it's Sunday, I think they are closed. Thank you.
They've made lots of mistakes -- on Chanel, on Coach, on Dooney and I suspect on other brands.

If you got a Chanel bag authenticated here and by Etinceler, I'm much more comfortable trusting both CB and Etinceler, both of whom know Chanel.
BeenBurned said: ↑
here are more AuthenticateFirst booboos:

http://forum.purseblog.com/coach-shopping/authenticate-this-coach-855067-275.html?highlight=authenticatefirst#post26816328

http://forum.purseblog.com/coach-shopping/authenticate-this-coach-855067-216.html?highlight=authenticatefirst#post26679421

http://forum.purseblog.com/coach-shopping/authenticate-this-coach-855067-275.html?highlight=authenticatefirst#post26816126

http://forum.purseblog.com/coach-shopping/authenticate-this-coach-855067-216.html?highlight=authenticatefirst#post26678869

http://forum.purseblog.com/ebay-forum/make-sure-your-professional-authentication-service-knows-the-860220.html
SalsaVerde, Mar 15, 2015

SalsaVerde
Member
BeenBurned said: ↑
They've made lots of mistakes -- on Chanel, on Coach, on Dooney and I suspect on other brands.

If you got a Chanel bag authenticated here and by Etinceler, I'm much more comfortable trusting both CB and Etinceler, both of whom know Chanel.
Thanks BB, I hope they'll reply to me and correct it if they made an error. And yes, that vintage Chanel bag was authenticated at the "chanel authentication thread" and by Etinceler and they said it's a vintage Chanel.
SalsaVerde, Mar 15, 2015

SalsaVerde
Member
BeenBurned said: ↑
Etinceler specializes in Chanel. They KNOW Chanel. AF does NOT know Chanel.
They should be very careful because they could endanger somebody's business with a wrong authentication.
BeenBurned, Mar 15, 2015

BeenBurned
Authenticator
SalsaVerde said: ↑
They should be very careful because they could endanger somebody's business with a wrong authentication.
That assumes that they have morals and ethics.

Do you really think that a company that plagiarizes another company's website has morals and ethics? Do you really think that a company that comes to TPF with at least 1/2 dozen different IDs to promote themselves has morals and ethics? Do you think a company that requires its "trusted sellers" to display their badge on their listings or they lose "trusted seller" status has morals and ethics? Do you think a company that has "jack-of-all-trades/master of none" authenticators has morals and ethics?

JMHO, of course!
SalsaVerde, Mar 15, 2015

SalsaVerde
Member
BeenBurned said: ↑
That assumes that they have morals and ethics.

Do you really think that a company that plagiarizes another company's website has morals and ethics? Do you really think that a company that comes to TPF with at least 1/2 dozen different IDs to promote themselves has morals and ethics? Do you think a company that requires its "trusted sellers" to display their badge on their listings or they lose "trusted seller" status has morals and ethics? Do you think a company that has "jack-of-all-trades/master of none" authenticators has morals and ethics?

JMHO, of course!
Click to expand...
OMG BB, this is the first time I heard about them and I didn't know they do those sorts of things. I'm just so glad that my buyer is very reasonable and willing to work with me to sort this out.
http://tradesy.pissedconsumer.com/tradsey-scam-with-authenticate-first-20160202782480.html
https://ca.trustmus.com/review/www.authenticatefirst.com

Don’t buy from www.authenticatefirst.com. I didn’t find any reviews about this company, so I decided to purchase from them. I placed the order and was charged on the same day, but the order hasn’t been shipped. Within a week I waited for the email about the shipping details, but nothing. I wrote couple of emails, but the seller kept silence. I need someone’s advice, because I have no idea what to do next.