Breville Group

I went into your outlet store to put my name down for a Breville Barista Express Expresso Machine, brushed stainless steel. This was about in April or May. Having not heard from them I called to enquire how far along the list was on the 08th of August at 9.08. I was asked for my name and phone number and was told they had rung me the weekend befor and I had stated I no longer required the machine. To which I replyed why would I do that as it was a birthday present for my daugher. To which she argued that in fact they had rung me. She then pass the phone on too who I could only asume was the weekend manager. She also argued they had rung me. I could not believe I was being called a liar. I was dumfounded. As all I wanted was a coffee machine for my daughter. I could not get over how rude they were. They said the best they could do was put my name back on the list and I would have to wait. I said that would be fine. Still upset over the way I was spoken to I decided this morning that it need to be reported to the store manager about his staff that had no customer service skills what so ever. On ringing this morning the manager answered. He also took my name and number. I tried to explaine what happened and he also argued I had indeed been called becaused it had been logged. And then proceeded to ask what I expected to get out of my phone call. Did I want to go back on the list from the date I put my name down. But still insisting I had been called and stated I did not want the machine.
I can not believe every staff member I have spoken to at this outlet store has been so rude. Something so simple has turned into a complete shambles. I would not recomend anyone go to that store. I ended up cancelling the coffee machine due to basically being called a liar by three of your staff. As far as I am concerned you need to teach staff customer service skills and maybe accept they can make a human error. Maybe they can just rely on the store being an outlet store to make their sales because if they relyed on customer service I can assure you they would have none
One very unhappy customer.