TransDirect

Used this mob to freight a sturdy, stainless steel commercial dishwasher. What a mistake. On top of their freight charges they extorted additional fees ($150) on booking for use of a hydraulic lift they failed to provide. I ended up manually unloading the item myself. Dishwasher was nonetheless packed perfectly according to their stringent terms. Plastic wrapped, plus cardboard, on a timber skid. They seriously damaged the item in transit, somehow impacting it sufficiently to not only cause a large dent in the thick stainless steel exterior but also warping the overall shape of the unit enough that the unit door can't even be opened, let alone subsequent damage to the internal mechanism, rendering an item costing four figures utterly unusable. Their response after I paid them $230 for the privilege of the above? You didn't pay a $5.78 insurance fee so not their problem, citing - verbatim - "Unfortunately damage sometimes arises in the courier industry due to numerous different reasons". In summary, TransDirect charged me $150 for a hydraulic lift that wasn't provided - basically took my money for nothing - but is still content to dismiss a legitimate damages claim because a $5.78 insurance fee wasn't tacked on. One of the reasons "damage sometimes arises" is negligent, woefully unprofessional conduct such as this compounded by putrid 'customer service'. Incompetent thieves. AVOID.