The complaint has been investigated and
resolved to the customer's satisfactionResolved ATV Discounters — Bad service
resolved to the customer's satisfaction
I ordered 2 110 cc atv's for my children. Pink camo and yellow camo were the colors I ordered. They asked for alternate colors and I chose yellow and blue. These machines come with matching youth sized helmets. Upon receiving the atv's via Estes truck freight we realized that we had in fact received a blue one and a red one. My son fell in love with the red one so no harm there. The problem is they shipped the pink camo helmet w/ the blue atv. Upon seeing how cool the pink camo was I became a tad irritated and my daughter wanted the pink camo atv. We called atv discounter to tell them of the problem and they pretty much told us "oh well, you chose alternate colors". They want us to pay for shipping to send the pink helmet back so they can send us the blue one. Yeah right! I am writing this to inform parents that if you order from this company you will probably not get the color you choose so don't get your kids hopes up. The freight company they use do not have lift ramps on the back of the trucks so unless you have a shipping dock on your garage, good luck. The boxes the atv's come in are over 200 lbs so be sure you have help when the truck shows up. My issue could have been easily solved. They should pay to ship the blue one back and back order a pink one for me. Simple. I have a feeling the shipping and receiving dept. is incompetent.