Ducati Miami reviews and complaints

A verbal agreement between two dealers and Ducati Miami broke that agreement! I was told by Hector Falero that he would purchase our 2014 Ducati Multistrada that we took in on trade for a customer as per the agreement with Ducati Miami. We would not have taken this bike in on trade with our customer as we do not have the finances to pay it off but Hector told me he would give us $11, 800.00 for the bike so we did it. Now he states he cannot buy it! This has put our finances in dire stress. I have called but he states there not willing to do anything and he states it's out of his hands! I have called and left messages and sent emails but no response. This is Bad Business! The GM or business administrator "David Seguias" will not even respond to my email which was sent to him along with leaving messages with the service manager Jorge. The email I sent is below! "My name is..., I am with ... . in Spring Hill, FL. We worked a deal for one our new KTM bikes and took in trade a 2014 Ducati Multistrada Gran Turismo based on the verbal agreement with Hector Falero that we had arranged. Prior to us taking this bike in on trade I spoke to Hector to see if you guys would take the bike off of our hands as this kind of bike is not a hot seller in this area and HE advised me that HE would do so and we agreed on a price of $11, 800.00 as the bike was going to need the left hand guard replaced. Based on the agreement with Mr. Falero, we took the bike in on trade and finalized the deal. I called Mr. Falero to let him know that we would be bringing the bike down on Friday (which is now today) and HE advised that we are good to go and to call his wholesale guy "Miguel" and that we could drop the bike off with him in Hollywood, FL and Miguel would cut us a check for the bike. When I spoke to Miguel, he told me that he would not be buying the bike and that there was confusion between him and Mr. Falero... So come to find out now that Mr. Falero says there is nothing HE can do and that HE is not willing to take this bike now per our conversation yesterday! Now, I was referred to your dealership due to you guys being a top dealer for Ducati and being a reputable company, this is not what I expected to end up with! I am not going to lose my mind just yet as this is probably the first time you are hearing about this so I will await your reply or preferably your phone call to resolve this matter. I will say, this needs to be resolved immediately as I have a Ducati in my showroom that shouldn't be! Please contact me right away, Thank you" This has left our company in financial stress and something needs to be done about it, you do not make deals with people and then back out! I will make sure that every customer I now and meet in the future NEVER goes to this terrible place! I am also putting in complaints with Ducati North America and any other outlet imaginable. If they are willing to do this to another Dealer then I am afraid of what they would do to a customer!

On 8/20 I left my Ducati 1198 for 10000Mile service with Ducati of Miami.

On 9/3/11 I received an email from Ducati "ATTACHED YOU WILL FIND THE R.O WITH THE BALANCE PENDING. THE BIKE COULD BE PICKED ANYTIME AFTER MONDAY 5th."

On the attached R.O. the total of invoice $1, 483.54
There is a $35 fee for bike wash which was waived.

On 9/9 Ducati Wrote : the hand wash was free of charge when the bike was ready. since the bike has been for a long time at the dealership in the garage it needed to be washed again, and this time was a detail wash. the bike is ready for pick up. Let me know if when are you planning to pick up the bike, attached you will find the credit card sheet authorization. please send it back with copy of cxredit card and id and the form filled out.

On 9/9 I responded that I would like to leave the bike for sale on "consigment". I did not get a reponse until 1 month later from the service manager Cesar, 9/10/11 that the bill would have to be paid before the bike could be moved from service to showroom. So I paid the bill using my Visa Card.

On March 9 I get an email from Ducati " Mr. good morning, please pass by the store. You need to pick up the bike because we can not sell the bike as is. There were some recommended work that needed to be done on the bike which you declined. We review that information and decided that we can not sell the bike as is because DucatiMiami will be liable for any issue that the bike presents in the future.
The other thing is that bike is running low on battery i kept it charging all time but it is time that you please pick up the bike, since you don't want to spend more money on the bike."

On March 14 I had my associate pick up the bike, but Ducati Miami would not release my bike without an addiational $217 invoice. $100 for a new battery and $117 for labor to change the battery.

What scam artists! Do not do business with them unless you are ready to get hit with a huge bill. Customer service is non existant, and noone picks up the phone ever.

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