CB Computer Hardware ASUS Complaints #162-181

ASUS review: counterfeit/pirate software

Andy Zamora of Tucson, US

Apr 17, 2010 5:41 am UTC

Resolved

On 1/31/2010 I purchased an ASUS Eee-PC mini laptop computer and was exchanged for having hard-drive issues due to counterfeit software. I was given a new laptop of the same brand. On 04/10/2010 I again returned the exchanged new machine with the same issues showing on the screen that it had counterfeit software in it. I filed a complaint with the Federal Trade Commission, Arizona Attorney General and the BBB of Tucson, Arizona. I was called by Best Buy to take the computer in for yet more testing (after it checked out by there Geek Squad technicians on 04/10/2010) and was humiliated by staff and nothing was accomplished. I took my computer and left the store and manager Kelli Riley did not exchange or refund me for the computer. The complaints still stand open and unresolved with Best Buy.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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ASUS Contacts

ASUS phone numbers

+1 (888) 678-3688

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United States

+1 (855) 755-2787

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Canada

8800 100 2787

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Russia & CIS

+1 (800) 209-0365

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India

+1 (800) 836-7847

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Mexico

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United Kingdom & Ireland

+61 130 027 8788

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Australia

+64 800 278 788

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New Zealand

+420 552 302 313

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Czech Republic

+45 38 322 943

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Denmark

+358 969 379 690

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Finland

+33 170 949 400

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France

+49 210 2578 9557

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Germany

+39 697 626 662

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Italy

+31 591 570 290

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Netherlands

+47 23 962 691

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Norway

+48 225 718 040

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Poland

+34 932 938 154

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Spain

+46 858 769 407

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Sweden

+41 848 111 010

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Switzerland

+90 850 522 2787

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Turkey

+852 35 824 770

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Hong Kong

+81 570 783 886

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Japan

+60 130 088-3495

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+966 800 820 0426

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+65 66 369 163

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Singapore

+27 861 278 772

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Confidence score

South Africa

+82 15 666 868

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South Korea

+66 24 011 717

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Thailand

+971 800 0200 0428

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UAE

+84 18 006 588

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Vietnam

+54 800 122 0563

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Argentina

+55 30 030 398

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Confidence score

Brazil

+56 800 835 994

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100%
Confidence score

Chile

More phone numbers

ASUS emails

b2b_help@asus.com

100%
Confidence score: 100%

Support

vivian_kuo@asus.com

99%
Confidence score: 99%

sales

ASUS address

? 15, Lide Road, Beitou District, Taipei City, Taiwan

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