The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Astrobad service / repeatation

T Review updated:

Charges are too expensive but repeat same show again and again even for months the same movies repeated. Hidden charges without notifying customers - change package RM10.00, reconnection RM20.00. Do they give discount as a rebate during service not available due to rain !!! Cant do our own selection of what package we want - compulsary package !!! If service not good we are not allowed to terminate - TERM AND CONDITION !!! Why we need to pay for service that is not good !!!

Responses

  • Wi
    Winnie Ching Sep 13, 2019
    This comment was posted by
    a verified customer
    Verified customer

    At first I subscribed Njoi only, after few months the sales department keep calling me to upgrate to Astro Family package, offer me for 6 month free. After I have confirm, they never keep to their promise, astro charge me ever month instead of free.
    I want to terminate the service but can not, due to the contract "terms and condition".
    3 months ago I can't watch any program. I call customer service to complain, they resetting the system can not work and they tell me need to send technician & charges is RM63.00.
    The technician come to my house on 3/6/2019 to change a small parts & go tell me warranty for 3 months. On 4/9/2019 same thing happen, I call customer service to complain, they said need to send technician again & charges RM63.00 because warranty is over, if technician come this time, will the same thing happen again after 3 months ??
    So request to terminate the service on the sport. they need to verified name I.C, phone no, full address with post code, payment by cash or online, email address ...worse than bank. Even bank only verified 3 question, to terminate "ASTRO SERVICE" need to verified more than that, if subscribe only require name & IC . They say company policy, "STUPID POLICY"
    At last I want to said is don't ever subscribe "ASTRO"

    0 Votes
  • As
    Astro Customers Apr 04, 2019

    Yes, Astro service really bad, all of you better check your bill closely, they may simply charge you, or computation may be conveniently wrong.

    0 Votes
  • Up
    UPSET1111 Oct 07, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have subscribed to Astro IPTV and very disappointed with the Maxis broadband charges. With the current price cut from all the providers such as MAXIS, regret to say that this does not apply to IPTV subscribers. You cannot upgrade or change to the price as offered by the provider. Astro has their own pricing.
    Worst scenario is I have changed to Fibre Optic (without the satellite dish) beginning of this year without realizing that I have unknowingly entered a new contract for 2 years. And if I want to terminate this contract, I have to pay a penalty of RM100 per month which amounts to RM1600 for my case. I'm unable to do anything except to change my selection of channels and wait till my contract expires. It's not wise to upgrade the broadband MAXIS at Astro's price. So for those who intends to subscribe to IPTV, think twice.

    1 Votes
  • Ra
    Rajju Raj Sep 29, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Astro system and very poor professional management make customer suffer badly . Everytime calling astro customer service only we are hearing voice from their system machine not from individual to listen our problem, Sucks lazy staff from bottom to high level staff. Perompak besar, you make my phone bill higher bodoh, , , penyamun ..due to no other competitor for Astro and you set your own rules .. keep continue you worse service sucker soon you will tutup kedai..
    sakit hati, ,

    2 Votes
  • Pi
    pizzapie Sep 26, 2018
    This comment was posted by
    a verified customer
    Verified customer

    in short! DONT subscribe to ASTRO!!!

    2 Votes
  • Pi
    pizzapie Sep 26, 2018
    This comment was posted by
    a verified customer
    Verified customer

    YES!!! Astro service leaves a lot to be desired. I have been an astro customer for 14 years. I only keep it for my helper to watch TV, as she doesn't know how to use the computer. I forgot to pay my bill, which is my fault, but then i pay my bill and try to disconnect it and they tell me we cant do perform any orders on the account UNLESS i CONNECT my account again. so they charge me another RM20 to reconnect and then i have to give them another month's notice! All the above complaints are true! Lousy service when it rains, multiple repeats, (which only suits those of us who fall asleep during the program, so that we can catch it again, in 4 hours!) and service which is sadly lacking. All this because they have a monopoly on the industry! Have finally cancelled my service. Now i have to wait 1 more month for them to get another set of payments from me and then if i don't "RETURN" the decoder and dish in "GOOD" order, they can charge me RM228 as well!

    2 Votes
  • Na
    Nader Ale Jan 21, 2018

    It is over a month that the ASTRO decoder turn off and I can not restart again. I have contacted to the ASTRO services many times through email, submit a ticket, and phone call, but no action from ASTRO technical services. Please fix the decoder issue ASAP.

    1 Votes
  • Ra
    Ray Gan May 07, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I am not sure what has happened to the ASTRO service nowadays. The ASTRO ON DEMAND keeps on buffering although I have checked my internet line. I am running at 50Mbps.

    0 Votes
  • Ra
    ravi8185 Dec 06, 2016

    WHY ASTRO NO MORE SEND BILL VIA POS MALAYSIA, WHEN I CALL CUSTOMER SERVICE LAST MONTH SAY THAT WILL SEND BEFORE 18TH BUT NOT HAPPEND, LAST WEEKS TRY CAL AGAIN 1 MALAY LADY FROM CUSTOMER SERVICE NAME IS SHIDA SAYS THAT NO MORE BILLING SYSTEM FOR ASTRO.. HOW COME ANSWER LIKE THIS, HOW ABOUT LOW EDUCATION PERSON TO CHECK VIA EMAIL.
    ANY ONE HAVE ANSWER FOR THIS?

    0 Votes
  • Sa
    Sathia Aug 01, 2016

    Today Astro disconnect my subscription, Why they disconnect my service where there is no any ourstanding bills I already call the custer service center but they can’t help me to get back my service and it happens twice within two weeks time please find a solution for my problem.
    Bad experience with Astro Service.

    My account No.[protected]

    0 Votes
  • Ro
    Rosseiro Jul 20, 2016
    This comment was posted by
    a verified customer
    Verified customer

    sy juga mengalami masalah sama ..iptv & maxis fibre kerap disconnected ...call service iptv..langsung tk jawab..htr email..2 hr baru balas..suruh htr gambar modem n router ...lepas dh hantar.. terus senyap ..mintak number installer pun tk bagi .. teruk benar service astro ni.. menyesal upgrade ke iptv.. lepas ni saya nak langgan unifi balik ..tkda masalah pun masa guna unifi walaupun 5mbps je..tk pernah disconnected.. astro memang teruk..bagi mereka yg nak langgan iptv n internet maxis fibre/times ..baik lupakan je la.. guna unifi n hypptv lagi bagus.. tk sakit hati mcm sy skg..nk buat kerja pun terbengkalai dgn internet asyik disconnected...selamat tinggal Astro..jom kita boikot

    0 Votes
  • Ti
    Tina000111 Jun 11, 2016

    ASTRO IPTV SERVICES SUCKS
    2 weeks ago Astro customer service called me to promote the Astro IPTV package. So I said yes and I told them to come over on Saturday to proceed with the wiring. The technicians came over today and removed my old beyond decoder and replaced with PVR. Which means I am not able to watch Astro until the activation takes place. He told to give Astro a little time to activate the IPVT and left off. After an hour I called Astro requesting on the status update. The customer service guy told me that they are having system issues and can only be resolved on Monday. I was extremely unhappy and told them to expedite the activation. Waited for another 5 hrs and called Astro again. The customer server guy name Lokman told me the same bull ### and said they are doing everything to expedite. I told I want to speak to the manager but he said they only communicate to the system team via email and there is no phone. How stupid can the answer be. An hour later I called Astro again. And finally the tech support girl called Farah told me the truth that the activation team does not work over the weekend and I can only get my activation on Monday. "What the Hell" I am now doomed for 2 days unable to watch any TV programs. How brainless can Astro be. Shutting down my Astro over the weekend and lied about their services.

    If this massage is able to be viewed by Astro and they have any dignity of their branding and their services. I hope you take all our complains with a pinch of salt and improve ur services.

    The only reason I have subcribe to Astro is out of no choice.
    Astro is full of BS

    From Astro Acc holder # [protected]


    M

    0 Votes
  • St
    Steven1884 Jun 03, 2016

    I would like to launch report so that all the tamil drama in the 211 channel will be stopped permanently, the drama are not showing any good expressions its causing so many problems in peoples lifes...i hope astro will consider my request...

    0 Votes
  • Ma
    Mag985743265 May 30, 2016

    I have not lived in Malaysia for years, and they are still sending me tons of spam emails. None of the unsubscribe-links work, and there is absolutely no whatsoever feedback on complaints sent to their support.
    Worse service provider ever!
    // Magnus

    0 Votes
  • Zu
    Zulkifli CheMat May 15, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Jom Rakyat 1 Malaysia boikot Astro

    0 Votes
  • Zu
    Zulkifli CheMat May 15, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Astro bodoh macam lembu serupa macam anandan krisnan juga

    0 Votes
  • Zu
    Zulkifli CheMat May 15, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My Report Astro no:[protected]
    Kepada pellanggan Astro jom satu Malaysia kita berhenti melanggan Astro kerana mutu perkhidmatan amat lah teruk berbanding negara mundur serantau .Yuran perkhidmatan yg mahal berbanding IPM dan lain2 .Tecnical support amat teruk dan cuai.kadang2 pelanggan tidak mendapat service

    0 Votes
  • Zu
    Zulkifli CheMat May 15, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My Astro Rpt:[protected]
    Kepada rakyat Malaysia salam 1Malaysia jom ramai ramai berhenti melanggan Astro kerana mutu perkhidmatan berbanding negara serantau amat lah buruk sekali tiada peningkatan perkhidmatan dan amat teruk berbanding dengan negara mundur diserantau sekalipon

    0 Votes
  • Sh
    Shian Sr May 12, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Astro hired super lousy employees to work for them. Luckily never fix the damn iptv ###. Been applying for 2weeks and lastly the guy told me my place no coverage. What a ###ing joke.waste my ###ing time. Kudos to all the excellent astro agent at astro booth especially the one in bukit kemuning giant mall. Never answer call. So unprofessional. Do they even undergo training or whatever. I mean how much you pay those clown every month? All your every amature irresponsible worker. What a waste of time. Please to every customer who thinking of applying for astro IPTV PLEASE DO NOT DO so. Highly recommend NOT TO install this service. Damn lousy.

    0 Votes
  • Ra
    Rachel Chew Apr 28, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I want to seek astror urgent attn on the programs airing these days. They are mostly super old programs especially sat and sunday. we paid RM150++ for such lousy programs. Pls do something and i am sure there are many cust feedback on this as well. Appreciates your effort to try get more newer programs. tx

    1 Votes
  • Ka
    Kalaiveni Kandiah Feb 11, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I’m Veni from Malacca city & my Astro A/C no [protected]-1. I am writing this today to explain about a bad experience I had On Astro customer service. I had been calling to customer service number since 1 weeks ago (04.02.16 till 11.02.16) to solve problem on signal unavailable even though no rain. I’m really very disappointed when call Astro, not very easy to get to talk to customer service. Need to wait at least 20mins with all the stupid music. Each call says all customer service are busy and will attend your shortly. This is the worst ever customer service I had been going through. I have already open 2 report ticket (1)[protected] & 2)[protected]) to solve my problem and promise me that the technical team would contact me earlies by 2days from now but it’s almost 8 days till now none of the technical team call me to make appointment but just received SMS said “We are unable to reach you to arrange for a technical visit on your Astro issue please call ….to reschedule for an appointment. Once already open report ticket it’s not free, have to pay RM53 included GST .Thank you very much for your good SERVICE & JOB. KEEP IT UP

    0 Votes
  • Lo
    lowmow Jan 28, 2016

    Astro just sent me a bill for subscription but I have already terminated the service a year ago. Their customer service department, I think, is completely dead. No one answers and I'm stuck with the bill. NEVER answer any call from Astro. They WILL TRICK YOU.

    0 Votes
  • Ma
    Majara Jan 07, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Thank god i'm not alone... i have issues with Astro for the past 5 months now... I signed up for astroiptv somewhere in August 2015 (end of the month) I've been with astro since 2001 i think. I have 2 decoder ( same account ) I only split the account become 2 last year August bcoz i had to move out... So before i changed to IPTV, Every month - never once i missed arguing with Astro about what-so-not outstanding charges, lateness charges... I was pissed and i did not pay for few months. And they said they'll be penalty charges if i don't settle those amount and i said i don't give rats - why should i pay for the thing i did not subscribe and all?! So they kept calling me every month, all i did was F you astro i am not going to pay a single cents so stop calling... sue me if u want bcoz i can do that too to u... Seriously they still keep on calling. So til one day a guy from astro ( a malay guy - a nice guy ) explain and make a deal with me that i only pay 20rm for the activation for 4 months which i did... BUT after i signed for the crazy IPTV, i thought im not going to have this kind of nonsense again but i was wrong... it became worse! Read and understand ...

    from:
    Sent: Monday, January 04, 2016 10:13 PM
    To: We Care
    Subject: PLEASE EXPLAIN THIS TO ME ASAP!

    RM0.00 Last payment for Acc. [protected]-7: RM3.30 on 22/11/2015.
    Current Outstanding: RM543.60 due by 02/01/2016.
    Info valid as of 09/12/2015 19:35 /Astro

    WHY YOU'RE CHARGING ME THAT MUCH?! IF YOU'RE CHARGING ME TWICE FOR THE IPTV ACTIVATION THEN YOU MUST BE NUTS... KINDLY CHECK BACK ALL THE PAYMENT I MADE...

    FYI, I HAVE PAID FOR THE ACTIVATION IN OCT - I MAKE 2 PAYMENT IN OCT FOR MY IPTV. WHY ARE YOU CHARGING ME AGAIN? SERIOUSLY, WHAT ARE YOU TRYING TO DO? BEFORE I APPLY, YOUR CUSTOMER SERVICE SAID ITS A 1 TIME PAY OFF SO WHAT NOW? YOU BETTER EXPLAIN IT TO ME ASAP...


    ASTRO PAYMENT I PAID!!!

    Payment ID:
    [protected]
    Paid On:
    21/09/2015
    Method:
    Cash
    Amount Paid:
    RM74.00

    Payment 2
    Payment ID:
    [protected]
    Paid On:
    30/10/2015
    Method:
    Cash
    Amount Paid:
    RM217.75 ( THIS PAYMENT ARE FOR THE IPTV )
    Payment 1
    Payment ID:
    [protected]
    Paid On:
    14/10/2015
    Method:
    Cash
    Amount Paid:
    RM239.49 ( THIS PAYMENT ARE FOR THE IPTV )

    So he replied :-

    We Care
    To Jan 6 at 12:27 PM
    IPTV – 652516

    Dear Ms. ...

    Thank you for contacting us.

    Referring to your email, please be informed that activation fee of RM 300.00 has been only charged on statement date 03rd December 2015 and not included in other statement’s.

    Attached are your Astro IPTV statements for your reference.

    Should you need further assistance, please email us at [email protected] or call IPTV hotline at [protected].00am - 12.00am).

    We appreciate the opportunity to be of service to you.


    Sincerely,

    Usha Premal
    Customer Care, IPTV
    Service Recovery Unit
    Customer Division

    MEASAT Broadcast Network Systems Sdn Bhd (MBNS) (240064-A)

    ----------------------------------------------------------------------------------------------------------

    And my reply was :-

    To We Care Today at 1:48 AM
    This message contains blocked images.Show Images Change this setting

    I know it's my statement but I have paid the activation in Oct so why are you still charging me again for the activation fees? That I don't understand!!! It doesn't make any sense at all... I think better you check your system again bcoz I will get my bank statement details on what I have paid to ASTRO. I have paid again for the activation fee few days ago which I don't bloody understand why I have to pay twice for it!!!

    PLS CHECK MY BIL SETTLEMENT ON YOUR SIDE...

    We Care
    To ... Today at 1:49 AM
    Dear Valued Astro Customer,

    Hi and thank you for dropping us an e-mail! Let us take a closer look on your enquiry and we will get back to you within 2 days or sooner.

    In the meantime, you may visit our self-service portal at http://www.astro.com.my/selfservice for balance enquiries, bill payments and many more

    ----------------------------------------------------------------------------------

    To We Care Today at 6:34 PM
    This message contains blocked images.Show Images Change this setting

    If you're saying that the IPTV activation fee you only charge on the 3rd Dec then, why didn't you return back the amount I paid twice for the activation fee in Oct? Which is on the 14th Oct RM239.49 & 30th Oct RM217.75
    I was told by the sales man TIME/ASTRO IPTV in Ikano that I have to pay RM531.24 for the activation fee on the following month - which is in Oct! So they said 1st month which is in Sept, i only pay RM74 and that it...

    So now you're telling me I have to pay the damn freaking activation again which I did!

    If you *ASTRO* wanna steal customer's money this way then, you are messing with the wrong person. I have paid more than I'm not supposed too!!!

    The payment on the Nov 22nd RM3.30 - I actually accidentally paid twice but did you ever return it back to me? NO YOU DID NOT ...

    I will look at this matter really seriously...

    ---- that was my last email to astro... I was having problem with Time as well last week for almost a month, i have no freaking internet - can't even do my work at home. The best part was after swearing on the emails, yelling on the phone... cursing in the emails again and again, after 1 month they sent the technician over, can u believe that?! I am beyond disappointed with the treatment, services ... Astro is actually stealing money from customer bcoz why i said that bcoz it happen to me... Even i paid extra but they never deduct the balance i have with them!!! I don't understand what kind of outstanding i have coz as far as i know, i never pay my bil late... I know i paid either 217rm - 218rm a month ( that was my actual amount ) but all i see is different amount stated and the bil never came to the house for 3months and i only received it this month... YOU ARE freaking crazy astro... really u ARE to the max...

    0 Votes
  • He
    HenrikT Nov 28, 2015
    This comment was posted by
    a verified customer
    Verified customer

    We were moving to a new condo across the street. Called astro 1week plus before the move. they said move existing account was faster than applying for a new account. now 2 weeks later we deeply regret that. They were so "busy" that they could not pick up the equipment from the old place, and before that was picked up they could not proceed with the setup of the new line (old building was Time new is under Maxis). we were asked to personally send the old equipment to their office at midvalley to speed up the progress - after 1 week!!! only now, after 2 weeks, and two seperate complaints - do they inform us that they are now applying with maxis. it sounds like its the first time they have had to do this. It is unbelieveable poor service. their front end does seem to to their job, but the backend are doing zilch. we are so frustrated and upset with Astro that we are going to apply Maxis and get Netflix instead. so tired of their piss poor service and perfomance.

    0 Votes
  • Ro
    Ronald Lau Nov 22, 2015
    This comment was posted by
    a verified customer
    Verified customer

    My name is ronald lau director of restoran de costa acc no.[protected].on 17th Nov 2015 I have informed astro I can't continue my contract due to reasons on my business cash flow and my health problem as my knee is worsening which makes me very uncomfortable to cook in my restaurant because I m the chef in my restaurant.my general hospital doctor (orthopaedic specialist)has advise me to stop by career as I m not able to go on like this as my knee benicus is worsening due to standing a lot and walking a lot.the doctor has given me 80days medical leave and also after surgery another 40 days medical leave which mean overall 120days medical leave.i m not able to work and I m without any income to support my expenses and raise my family.so I decided to call the astro customer service team to inform them I m closing down my business and I requested them to waive off my penalty charges which they claim to be Rm500 at first and they also advise me to provide them proof and information by emailing them at [email protected]@astro.com.my to considering my request and I was advised they will respond me by email or call back to my hp [protected] between 7 working days but after 2 weeks I m force to call back because I was still not been notify by anyone of them about my situation.so I called back on the 12th or maybe 13th Oct 2015 to clarify my situation on my issue.i was shocked that the officer said I have to pay rm600.35 and a penalty amounting rm57++.00 because I cancelled between the contract period.i was so angry and argue with the officer saying I have email u my condition and I willing to pay the outstanding payment of rm600.35.she say she can't do anything.so I called the second time again and a officer answered name Mr amran.i told him my condition and saying I m willing to negotiate on settling this issue on other better solutions because I m not working and no income to pay the penalty and he advise me to terminate my SSM and send all my proof on my medical checkup with the hospital so I agreed I got it really all the information he needed and email him quickly the next day 13 Oct 2015.he promise to help me on my behalf and let me know by 7 working days or so.i waited till 3rd November 2015 but no one called me up so I called again.the officer to answer saying he was busy at the moment so she will help me up.she advise me to settle the outstanding payment of rm600.35 first the they will notify me on email or call me of the issue I m facing.i have told her the whole scenario about my case and she said she will let the other departments to notify me in few days time.untill today 23th November 2015 still no one from astro has contact neither email me.i have call them yesterday about 10times [protected] around 4pm until late 10pm but each time when computer voice directory transfer the line to them it will ring 2 time then will silent until later I hang after 3 to 5 minutes.i really to know what to do but all I know I m not hiding from astro but instead hoping to negotiate with them.is this the way how astro deal with customers???I m not going to settle the penalty rm57++.00 because I m not eligible to work and I have given all evidence to astro by email.if your continuing to keep quiet like this pls don't blame me by saying I m avoiding your.i will fight all my way to court if it's needed to protect my reputation.i rest my case over here cause your have make me no choice to settle with astro.

    1 Votes
  • Do
    DoreenD Sep 11, 2015

    My name is Doreen. I signed up for ###-tro tv smwhere in June 2013 and agreed that I would have to keep subscribing to it for 2 years (till 2015). Now is already September 2015, but every time I called ###-tro to terminate it (no one is watching it now as I have subscribed to another tv provider), l was told my contract would only expire in Dec 2015. What the hell? ###-tro is reaalllly a big cheat...! Any where that l can take action against this a**hole ###-tro?

    0 Votes
  • Ad
    Adilmirza Sep 04, 2015

    Just watching True Detective which has been recorded each week. Final episode and the recording as usual just stops before the credits role. It stops and makes no sense. We then download via VOD and realize the Astro system chopped off the last 15 mins!!!
    How difficult is it to do this properly? I have used Sky before in the UK which works great but Astro is absolute rubbish.
    Astro get your tech guys to switch their brains on!
    The level of professionalism is low.

    0 Votes
  • Us
    User05 Jul 29, 2015

    astro gives me a promotion saying that i just need to pay RM20.00 and they will wave all my outstanding, thats cool, but after i pay RM20.00, they said u need to wait for next 7 days for the service activation.. this is bad

    0 Votes
  • Ma
    mael87 Jul 23, 2015

    Pleck check repot number [protected]...

    0 Votes
  • Az
    Azam78 Jul 14, 2015

    Bull **** custormer service.I call to inquiries about the service was cut off.One lady answer and telling me my acc. Got outstanding amounted 400+.So I say I I ready do the auto debit on April why you didn't call me. She telling me that they already text me on May which is I never received.I tell her that I received the msg telling they received the payment of 86+ twice but she ignore that.She also mentioned that if u want to do the payment now also she can't proceed as time almost 12 md??? And I so piss off when she cut the phone line just like that... Leave me hang... So call again ... After waiting for the introduction she cut the phone line again.I call again this time a guy answered pretending he don't now anything and strictly informed the time that they cannot proceed the payment.So I thanks him for the bull **** service that I received. More than 10 yrs I loyal with Astro so this is what I get.thank you Astro. Lucky no others competitor in this country.Thank you Astro one more time

    0 Votes
  • Sa
    Sandrakasan Rajoo Jul 05, 2015

    This Is Regarding The Program ' International Superstar Means What
    How Come Five Countries Become ' International" Who Is Wonderful Soul Who Registrar This Title
    Thanking In Advance

    0 Votes
  • Wa
    wani Jun 18, 2015

    Dear ASTRO:
    I just want to complaint about the Astro Operator attitude when they make a call to ask about the payment. Normally, the maximum of my bill outstanding is only 2 months, never more than this period. I feel very disappointed with her attitude & the way of her conversation, suddenly she end the phone call without to listen my justification. For your information, i get called from this number: [protected] at 4.34pm (18 June 2015). I hope ASTRO can take any action with this lady! TQ

    0 Votes
  • Mr
    mrs Tan Mar 25, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Astro Njoi,
    I can not watch the all 'FREE' channel package from my new NJOI seen the installation is done on 07/03/2015 but until today still not active!! It has been such poor customer service, i was call so many time to the customer services department and they said it will active on 14 days, after 14 days they ask me to wait for 4hrs, 12hrs the next day than 24hrs next days again and continue...and the problem are never settle until today and now already over 14 days still NOT active !!!
    pls check my Report no: [protected]

    0 Votes
  • Il
    ILENGOHVAN NADARAJAN Mar 21, 2015

    Hi my Name is Ilengohvan @ Allan. My HP Num is [protected]. I personally dont mind to givr my number where atleast someone from Astro HQ can call me. I had been calling to your customer service number for almost 30 estimated of accumulated call made and waited on call with all the stupid musics. Each call says all customer service are busy and will attend your shortly. The service number says operation till 12am but looks they sleep in working place earlier. Sorry to say this as I am also working in customer oriented line. This is the worst ever service I had and has been going through almost 5 years and still they didnt change. I am not condeming anyone but who did from Astro look into all this complaints and act on it. I DONT THINK SO. Your charges is very expensive, added service charge which lools like rubbish on what service we are getting. Said that even rain Astro will be working or connected but sorry lah different place rain everywhere no Astro. Reason on screen due to rain. If we didnt pay bill its disconnected and yes as other complaint says reconnection cause RM20. So our waiting charges and bill service tax who wants to pay. Will astro pay OR the waiting gives you another earnings isit. Come in lah. Use brain. How long a customer service provider will be busy. I am sure you have alot of employee on that section. Try to put your self on our shoe. I think better to terminate and get the oversea channel. Anyone from Astro can call me as I am glad to talk and answer... but I am sorry lah sure no one going to call coz that a normal way of your service. Good Job Well Done

    0 Votes
  • Fa
    fauzi57 Jan 20, 2015

    Astro rubbish service especially cudtomer service...put u on hold listen music...just imagine tell me all msnager goes for prayers at one time...ripped of people money ..disconected channel as they like...i m not hv any outstanding...mother ###er...

    0 Votes
  • Ah
    Ahmad Murad Jan 16, 2015

    I just subscribe to astro iptv together with maxis internet last month. For the past 2 days, i could not get their iptv and also the internet. I called their customer service and only after a dozen times I finally got through. He said my problem is because the internet line ; hence he could not do anything. He promised to write a report to the technical team, and they would come earliest 2 days from now. This experience really is bad as I need the internet to do my work; and the iptv as well

    1 Votes
  • Lu
    Luffy Lu Nov 24, 2014

    ASTRO NJOI
    " We apologise for the service interruption. To resume service please SMS: Astro RCO [protected] and send to 66688"
    The hell!!! how many time already i sms, no reply... usually got automatic or computerize operator send reply, , but astro??!! really pissed me off!!! i thought njoi is free, , , so why they cut it as if i didnt pay for several month!!!

    0 Votes
  • An
    Angeline63 Oct 11, 2014

    I have recently subscribed to Astro IPTV with Maxis Fibre internet. At a cost of over RM300 per month subscription fee. Two (2) days after installation both my Astro service and internet simply died. Cannot watch Astro and no internet. After calling Astro IPTV customer hotline, for more than 10 times ( at my own cost from my mobile) the initial answer, we have to check with maxis and revert. Then, we are still waiting from maxis to tell us about the technical issues. Same answers after 24 hours.
    I got so annoyed and called maxis direct ( as they are supposed to be providing the internet service) without internet Astro doesn't work either. Maxis's respond was, we need to get a request from Astro! What is going on? After 24 hours of complaining to 'Astro IPTV Customer Line' still nothing was sent to Maxis?
    Called IPTV again, was told we cannot do anything until Maxis take actions. What is happening in this agreement? Astro is just a puppet and put ###s on their switchboard. I got so frustrated, threatened that I will cancel my subscriptions of 2 days due to 'services not rendered'. The ### girl at the Astro IPTV can actually tell me that there's a 'PENALTY' if I do it. I really don't care for penalty as I know I am right, the combined Astro & fiber internet are supposed to enhance my pleasure of both services not creating stress for me due to their ###ic inability to set up a workable process. Customers should not be inconvenienced.
    On 2nd day they (maxis & TM) turned up and found that the wire was severed. All they did was patch the severed wire with a black tape and bury it into the ground again. I told them, this may not work as it is as I can see a temporary fix. The whole wire needs to be replaced and connected back into the broadband port. I was even willing to pay for this since I really do not want more issues later.
    I guess it's too much work for esp the TM technicians? So they conformed with confidence that it's fixed, no more issues.
    22 hours gather this was done, surprise surprise, same old story again. I am on my second day again without internet and Astro and since it's weekend, I simply have to suffer.
    DO NOT INSTALL ASTRO IPTV. These people are not capable to give services. What they do BEST is charge.

    Comments

    0 Votes
  • Li
    lim chee wei Oct 08, 2014

    minta payment yang kurang ajar
    Person inchanges astro, tolong see ini nombor tel : [protected] (dia guna handphone call saya cakap dari astro), yang saya tahu dia ialah perempuan india, customer service yang memang kurang ajar, biadap betul, saya nak complaint dia bila call saya cari orang terus guna suara besar marah kenapa tak ada buat bayaran astro, , mana ada customer service yang call customer macam ini, orang macam ini tak layak kerja dekat customer service untuk call customer, jangan bagi dia incharge la...bodoh punya orang, ingat kita x nak buat bayaran ke, u orang kena ingat sikit, time kita dah off, u oarang lagi call balik kata nak buat promotion, on balik astro bagi setengah tahun x ada kena changers apa2, tetapi billing datang, terus change sampai RM268, saya nak check balik dengan astro kena tunggu lama, buang masa saya, kalau minta payment buat panggilan cepat, tetapi nak urus barang lari cepat cepat...

    1 Votes
  • Ha
    hate IPTV Sep 17, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I strongly disagree with the adjustment given by astro. During the downtime there have been more than 15 phone calls made where every call took more than 10mins (to explain the situation and waited on the line for verification and update). This has been additional cost to my mobile phone bill. Additionally I had to top up my personal mobile data for internet connection duringthis period, which cost me double of my normal bill. (rm300 for this period instead of my average monthly bill at rm150) The adjustment of rm107.35 was meant for the rebate of usage only. I request for 1 month waiver of subscription in compensation of additional cost to my mobile phone bill and time taken for all the follow up and time wasted in waiting for Maxis technicians. I believe this is not an unreasonable request. If Astro only arrange for adjustment for service down and delayed support without compesating, that would indicate that they shows no concerns in delivering quality support and helpful service. Customers are merely foolishly taken advantage for the subscription signed with contract bound. That would also mean Astro support and technical team can provide support the way they wish without considering the inconvenience and hassles that customer has to go through - as long as they solve the problem eventually and by just adjusting for rebate. Then where is my right to request for quality and prompt support as a consumer ?y Bad experience with Astro Service.

    0 Votes

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