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Asos.com Customer Service

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Asos.com Ltd

Building 2. People Building, Maylands Avenue, Hemel Hempstead Industrial Estate
Hemel Hempstead
England, Hertfordshire
United Kingdom - HP24NW

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Asos.com Complaints & Reviews

Asos / Bad quality

Ra
Dec 18, 2017

I ordered several items for my girlfriend from Asos as a gift. She told me that she liked this website and emailed me her wish-list, I chose something and bought. Knowing that online stores are unreliable, I picked my address for the delivery, and I am happy I did this because my gf would be...

Asos / Rubbish

St
Oct 10, 2017

Unreliable. I bought several items and paid for an express shipping. But got nothing instead. They promised to deliver within 5 business days, I ordered on Sunday, it's been 2 weeks, it's obviously more than 5 business days, it's 10 at least. I called them a couple of times, they said my...

Asos.com / Horrible!

Na
Mar 15, 2016

I have purchased several items from Asos and never received what I paid for. When I went to their website I could not find their phone number, so I emailed and asked about the status of my order. I was also unable to track my package, because they never gave my tracking number. They never...

Asos.com / waste of time & money!

Ol
Mar 02, 2016

I ordered two small items from this website. One month later nothing arrived so I contacted Asos customer service and asked about the status of my order. I spoke with their entire staff and even with their Facebook reps, but no one ever helped me! There was no communication, they replied...

Asos.com / Highly unprofessional company!

Va
Mar 02, 2016

I've purchased some items from Asos and after I paid I realized that the delivery address I submitted was wrong. I immediately contacted customer service and explained what happened and they told me that was not a problem and promised to fix everything. I believed them and waited...

Asos.com / appaling customer service!

Cr
Feb 26, 2016

Recently, I ordered a small item from this website. I've waited for it for almost two months and received nothing yet. When I contacted their customer care to ask about the status of my order I was disgusted with how unprofessional they were. Each and every email was responded by a...

Asos.com / Horrible experience

El
Feb 16, 2016

I made an order about a week ago and paid extra to receive my item in two days. I got a confirmation email from Asos saying that my order will be delivered before February 12th, 2016. It is now February 16th and I received nothing yet. I contacted Asos customer support and was told that...

Asos.com / Arrogant customer service.

Do
Feb 12, 2016

I ordered some shoes from Asos. Weeks passed and I received nothing so I contacted their customer service to see what was going on. I was told that my shoes were delivered the wrong address. The person at the wrong address refused to give them back. I told Asos that they made a mistake and...

Asos.com / Disgusting company!

Li
Feb 08, 2016

That was my first experience with Asos and certainly is the last. I went online and decided to order something from Asos for my husband's birthday. So I purchased two pairs of shoes. After they took the payment I received a confirmation email. Several days later I got another message...

Asos.com / Stay away!

Pa
Jan 29, 2016

For the first time I tried Asos and decided to order something. So I went online and bought two pairs of shoes for my husband and son. They charged my credit card and I received a confirmation letter. Later I received another message stating that my order was shipped. Several weeks passed...

Asos / Recalling packages

Di
Jul 16, 2015

I placed an order on Asos for some clothes as a present for my sisters birthday. They were scheduled to be delivered 5 days before her birthday, which i thought was plenty of time. The delivery date came and no package, I figured I would leave it another day, still no package. When I...

www.asos.co.uk / They forgot to put dress and two dresses were wrong

St
Jul 02, 2015

I have ordered 5 bridesmaids dresses from the company www.asos.co.uk. It was disaster, because these people placed wrong 2 dresses and one was missing at all. It was impossible to contact these guys, because their mail box was full and all my emails were returned back. The company i...

www.asos.co.uk / Seller refused to change the wrong size of the dress

Ma
Dec 24, 2014

I ordered two dresses from www.asos.co.uk. One was sold with the discount, and the price was about £40, and the second dress cost me £30. I got the order really fast, but the size of the second dress was wrong. I contacted the seller and asked if it was possible to change it...

Asos.com / Really bad experience guys

Op

I love that they offer 'Curve' and I love their low price points but recently I had a really poor service experience that has made me weary.They delivered something to wrong address then asked that I go find the parcel, when I visited the address no one had seen any sign of it...

Asos.com / Wrong size guide

Ka

I purchase bikiny from asos.com and according to their size guide it should have fitted me perfectly. It wasn’t mentioned that my specific bikini was going to get smaller and I should have taken that into account. I’m unable to use that bikini now because of this problem...