Ask Crew review: Online help (I guess)

I was asking a question about ParamontPlus and got sent to this "service". I was assured that my ONE DOLLAR would be refunded. Next thing I know, I'm being charged $55! I weill NOT pay ONE CENT to this "service"!

I was asking a question about logging into Paramont+ on my TV. WHY do I need to be sent to a separate "service" and charged $55 to answer a question about Paramont+?