Latest Reviews and Complaints
Artist.IO induce purchasing by error and should be sued but this practice
I have indicate my client to subscribe for a month to get an after effects template, because in home pricing of website shows all plans but month. I just sent the link to my client. and they signed up using credit card. In Brazil we just saw the credit card purchases in a specific date. so 13 days after, my client called me very angry because Artist.io...
Replied
music education website rip off
Cancelled my yearly renewal, before the renew date and strangely it was never cancelled. I got charged 240.00. When I asked for refund. That offered a $25 and a gift card. WHAT?
Then Drina in customer service stated that they send an email to alert you of the charge. When i stated that i never received that email? She said it was a miscommunication on my part and they don't send an email.
DO NOT SIGN UP FOR THIS COURSE! They will continue to charge you without authorization...
The complaint has been investigated and resolved to the customer's satisfaction.
ArtistWorks Reviews and Complaints
ArtistWorks’s earns a 3.0-star rating from 1 reviews and 1 complaints, showing that the majority of online music students are somewhat satisfied with learning experience.
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Same here. It is shameful that they charge for services never offered. Check on BBB. They are rated F.
I’m just finding this site and your open comments here, regrettably I didn’t know they were posted. We have diligently been working on these very complaints, issues and processes we had the power to fix. I hope Shourya you’ll give us a try again as we have always offered the services people pay for. Our BBB rating is now A+ and we hope to earn your trust back.
I'm having the same issue. While I understand that auto renewal was noted in the initial subscription, I didn't recall the exact date and expected at least an email notice up the upcoming renewal. Instead one morning last week I awoke to a note from Paypal that my account had been hit for $240. I have been unable to use the last 6 months of my original subscription so of course I had not logged in during the renewal period either. Still, I'm just getting a lot of happy "we'll fix this" stuff and have submitted exception forms, but no resolution. Absent some form of notice about the upcoming renewal, this policy is just a big "gotcha". I would never do business like that, and I will never do business with them again. I feel like emailing my instructor and letting him know who he is associating with.
MCBrinitzer, I regret that your issue was handled poorly. We can do better than this and despite me finding this unhappy post years after you wrote it, I don’t want you to have this opinion of our company and our remarkable artists. You are right that our memberships automatically renew and while we do send notifications and emails to customers about it, we should’ve handled your concern better. Please contact me through Support@artistworks.com and we will reinstate your membership for free. I hope to see you online again with us soon. Patricia Butler, CEO ArtistWorks.com